[Freeswitch-users] Help required

jay binks jaybinks at gmail.com
Mon Jan 5 08:59:30 MSK 2015 

Richard,
What router are you using ??

Does it have a SIP ALG ( or SIP Helper or similar ?? )
if so turn it off and try again.


Jay




On 5 January 2015 at 15:50, Richard Adams <Richard.Adams at stentofon.com.au>
wrote:

>  The Invite packet is identical in either the successful call and the
> unsuccessful call.
>
>
>
> My provider mentions the following;
>
> Hi Richard,
>
> I can't really say based on the SIP logs given I've looked at a couple
> samples & they look similar, but investigating our media logs shows me why.
>
> For the successful call the initial media traffic is sent to
> 192.168.34.2:21583, after around four seconds we receive a request to
> change the IP/port to 123.243.120.79:21582 which is correct.
>
> Whereas on the failed sample we only receive a request to send traffic
> through to 192.168.34.2:16584, the port is correct but the IP isn't.
> Hence why the media is never received.
>
> The two samples above are for the one you provided & my initial sample.
> The overall issue is the incorrect IP being sent in the initial Invite or
> 200 OK, so even though regular inbound/outbound calls may be working it is
> recommended to fix the SDP attributes as it will still cause issues.
>
> The SDP is;
>
> v=0
>
> o=FreeSWITCH 1416781294 1416781295 IN IP4 192.168.34.2
>
> s=FreeSWITCH
>
> c=IN IP4 192.168.34.2
>
> t=0 0
>
> m=audio 21582 RTP/AVP 0 8 3 101 13
>
> a=rtpmap:101 telephone-event/8000
>
> a=fmtp:101 0-16
>
> a=ptime:20
>
>
>
> Can I force the SDP changes?
>
>
>
>
>
> Regards,
>
>
>
> Richard Adams
>
> *Technical Manager*
>
>
>
> *STENTOFON AUSTRALIA* ● UNIT 2 / 670 MOUNTAIN HIGHWAY ● BAYSWATER VIC
> 3153 ● AUSTRALIA
>
> PHONE: +61 3 9729 6600 ● FAX: +61 3 9729 0099 ● MOBILE: +61 404 058 798
>
> Richard.Adams at STENTOFON.COM.AU ● WWW.STENTOFON.COM.AU
> <http://www.stentofon.com.au/>
>
> WWW.ZENITEL.COM <http://www.zenitel.com/> ● WWW.DNH.NO
> <http://www.dnh.no/>
>
> [image: cid:image001.jpg at 01CD7927.5758B850]
>
>
>
>
>
>
>
>
>
>
>
> *From:* Francis [mailto:sms at icefire.qza.net.au]
> *Sent:* Monday, January 05, 2015 4:41 PM
>
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Help required
>
>
>
> Have you done a SIP trace and compared the RTP packets between a normal
> call and the diverted call? Also look for packets coming from the outside
> to the wrong ports, or not showing up at all.
>
>  On 5/01/2015 3:25 PM, Richard Adams wrote:
>
> UPNP is now off.  Same result.
>
>
>
> The short version of the call progress is below.  For testing, I'm calling
> from an internal extension 127 to the DID for the Help Line.  It fails the
> same with an external first caller.
>
>
>
> 2015-01-05 16:17:29.846341 [NOTICE] switch_channel.c:1055 New Channel
> sofia/internal/127 at 192.168.34.2 [253bea7c-949a-11e4-9703-192279674221]
>
> 2015-01-05 16:17:29.846341 [INFO] mod_dialplan_xml.c:635 Processing Theo
> <127>->86447200 in context default
>
> 2015-01-05 16:17:29.846341 [NOTICE] switch_channel.c:1055 New Channel
> sofia/external/86447200 [253cc730-949a-11e4-970c-192279674221]
>
> 2015-01-05 16:17:30.026327 [NOTICE] switch_channel.c:1055 New Channel
> sofia/external/61397296600 at 125.213.160.83
> [25584398-949a-11e4-9710-192279674221]
>
> 2015-01-05 16:17:30.026327 [INFO] mod_dialplan_xml.c:635 Processing
> 61397296600 <61397296600>->0386447200 in context public
>
> 2015-01-05 16:17:30.026327 [NOTICE] switch_ivr.c:1854 Transfer
> sofia/external/61397296600 at 125.213.160.83 to XML[0386447200 at default]
>
> 2015-01-05 16:17:30.026327 [INFO] mod_dialplan_xml.c:635 Processing
> 61397296600 <61397296600>->0386447200 in context default
>
> 2015-01-05 16:17:30.026327 [NOTICE] switch_channel.c:1055 New Channel
> sofia/internal/sip:122 at 192.168.34.20:2100
> [25594e96-949a-11e4-9727-192279674221]
>
> 2015-01-05 16:17:30.086342 [NOTICE] sofia.c:6716 Ring-Ready
> sofia/internal/sip:122 at 192.168.34.20:2100!
>
> 2015-01-05 16:17:30.086342 [NOTICE] mod_sofia.c:2098 Ring-Ready
> sofia/external/61397296600 at 125.213.160.83!
>
> 2015-01-05 16:17:30.106356 [NOTICE] switch_ivr_originate.c:527 Ring Ready
> sofia/external/61397296600 at 125.213.160.83!
>
> 2015-01-05 16:17:30.266329 [NOTICE] sofia.c:6716 Ring-Ready
> sofia/external/86447200!
>
> 2015-01-05 16:17:30.286303 [NOTICE] mod_sofia.c:2098 Ring-Ready
> sofia/internal/127 at 192.168.34.2!
>
> 2015-01-05 16:17:30.286303 [NOTICE] switch_ivr_originate.c:527 Ring Ready
> sofia/internal/127 at 192.168.34.2!
>
> 2015-01-05 16:17:40.006322 [NOTICE] switch_ivr_originate.c:3495 Hangup
> sofia/internal/sip:122 at 192.168.34.20:2100 [CS_CONSUME_MEDIA] [NO_ANSWER]
>
> 2015-01-05 16:17:40.026337 [NOTICE] switch_ivr_originate.c:2735 Cannot
> create outgoing channel of type [USER] cause: [NO_ANSWER]
>
> 2015-01-05 16:17:40.026337 [INFO] mod_dptools.c:3234 Originate Failed.
> Cause: NO_ANSWER
>
> 2015-01-05 16:17:40.026337 [NOTICE] switch_core_session.c:1633 Session 8 (
> sofia/internal/sip:122 at 192.168.34.20:2100) Ended
>
> 2015-01-05 16:17:40.026337 [NOTICE] switch_core_session.c:1637 Close
> Channel sofia/internal/sip:122 at 192.168.34.20:2100 [CS_DESTROY]
>
> 2015-01-05 16:17:40.026337 [NOTICE] switch_channel.c:1055 New Channel
> sofia/external/0404058798 [2b4cddb8-949a-11e4-9730-192279674221]
>
> 2015-01-05 16:17:44.646340 [NOTICE] sofia_media.c:92 Pre-Answer
> sofia/external/0404058798!
>
> 2015-01-05 16:17:47.586301 [NOTICE] sofia.c:7416 Channel
> [sofia/external/0404058798] has been answered
>
> 2015-01-05 16:17:47.586301 [NOTICE] switch_ivr_originate.c:3522 Channel [
> sofia/external/61397296600 at 125.213.160.83] has been answered
>
> 2015-01-05 16:17:47.846326 [NOTICE] sofia.c:7475 Channel
> [sofia/external/86447200] has been answered
>
> 2015-01-05 16:17:47.866327 [NOTICE] switch_ivr_originate.c:3522 Channel [
> sofia/internal/127 at 192.168.34.2] has been answered
>
> 2015-01-05 16:17:48.846328 [NOTICE] switch_channel.c:1055 New Channel
> sofia/external/2057 at 123.243.120.79 [30909a08-949a-11e4-9736-192279674221]
>
> 2015-01-05 16:17:48.846328 [INFO] mod_dialplan_xml.c:635 Processing 2057
> <2057>->000972595404572 in context public
>
> 2015-01-05 16:17:48.846328 [NOTICE] switch_core_state_machine.c:315
> sofia/external/2057 at 123.243.120.79 has executed the last dialplan
> instruction, hanging up.
>
> 2015-01-05 16:17:48.846328 [NOTICE] switch_core_state_machine.c:317 Hangup
> sofia/external/2057 at 123.243.120.79 [CS_EXECUTE] [NORMAL_CLEARING]
>
> 2015-01-05 16:17:48.846328 [NOTICE] switch_core_session.c:1633 Session 10 (
> sofia/external/2057 at 123.243.120.79) Ended
>
> 2015-01-05 16:17:48.846328 [NOTICE] switch_core_session.c:1637 Close
> Channel sofia/external/2057 at 123.243.120.79 [CS_DESTROY]
>
> 2015-01-05 16:17:56.026325 [NOTICE] sofia.c:952 Hangup
> sofia/internal/127 at 192.168.34.2 [CS_EXECUTE] [NORMAL_CLEARING]
>
> 2015-01-05 16:17:56.046305 [NOTICE] switch_ivr_bridge.c:754 Hangup
> sofia/external/86447200 [CS_EXCHANGE_MEDIA] [NORMAL_CLEARING]
>
> 2015-01-05 16:17:56.046305 [NOTICE] switch_core_session.c:1633 Session 6
> (sofia/external/86447200) Ended
>
> 2015-01-05 16:17:56.046305 [NOTICE] switch_core_session.c:1637 Close
> Channel sofia/external/86447200 [CS_DESTROY]
>
> 2015-01-05 16:17:56.046305 [NOTICE] switch_core_session.c:1633 Session 5 (
> sofia/internal/127 at 192.168.34.2) Ended
>
> 2015-01-05 16:17:56.046305 [NOTICE] switch_core_session.c:1637 Close
> Channel sofia/internal/127 at 192.168.34.2 [CS_DESTROY]
>
> 2015-01-05 16:17:56.246327 [NOTICE] sofia.c:952 Hangup
> sofia/external/61397296600 at 125.213.160.83 [CS_EXECUTE] [NORMAL_CLEARING]
>
> 2015-01-05 16:17:56.266328 [NOTICE] switch_ivr_bridge.c:754 Hangup
> sofia/external/0404058798 [CS_EXCHANGE_MEDIA] [NORMAL_CLEARING]
>
> 2015-01-05 16:17:56.266328 [NOTICE] switch_core_session.c:1633 Session 9
> (sofia/external/0404058798) Ended
>
> 2015-01-05 16:17:56.266328 [NOTICE] switch_core_session.c:1637 Close
> Channel sofia/external/0404058798 [CS_DESTROY]
>
> 2015-01-05 16:17:56.266328 [NOTICE] switch_core_session.c:1633 Session 7 (
> sofia/external/61397296600 at 125.213.160.83) Ended
>
> 2015-01-05 16:17:56.266328 [NOTICE] switch_core_session.c:1637 Close
> Channel sofia/external/61397296600 at 125.213.160.83 [CS_DESTROY]
>
> 2015-01-05 16:18:03.866325 [NOTICE] switch_channel.c:1055 New Channel
> sofia/external/8363 at 123.243.120.79 [39838eb8-949a-11e4-9739-192279674221]
>
> 2015-01-05 16:18:03.866325 [INFO] mod_dialplan_xml.c:635 Processing 8363
> <8363>->00972595391982 in context public
>
> 2015-01-05 16:18:03.866325 [NOTICE] switch_core_state_machine.c:315
> sofia/external/8363 at 123.243.120.79 has executed the last dialplan
> instruction, hanging up.
>
> 2015-01-05 16:18:03.866325 [NOTICE] switch_core_state_machine.c:317 Hangup
> sofia/external/8363 at 123.243.120.79 [CS_EXECUTE] [NORMAL_CLEARING]
>
> 2015-01-05 16:18:03.866325 [NOTICE] switch_core_session.c:1633 Session 11 (
> sofia/external/8363 at 123.243.120.79) Ended
>
> 2015-01-05 16:18:03.866325 [NOTICE] switch_core_session.c:1637 Close
> Channel sofia/external/8363 at 123.243.120.79 [CS_DESTROY]
>
>
>
>
>
> Regards,
>
>
>
> Richard Adams
>
> *Technical Manager*
>
>
>
> *STENTOFON AUSTRALIA* ● UNIT 2 / 670 MOUNTAIN HIGHWAY ● BAYSWATER VIC
> 3153 ● AUSTRALIA
>
> PHONE: +61 3 9729 6600 ● FAX: +61 3 9729 0099 ● MOBILE: +61 404 058 798
>
> Richard.Adams at STENTOFON.COM.AU ● WWW.STENTOFON.COM.AU
> <http://www.stentofon.com.au/>
>
> WWW.ZENITEL.COM <http://www.zenitel.com/> ● WWW.DNH.NO
> <http://www.dnh.no/>
>
> [image: cid:image001.jpg at 01CD7927.5758B850]
>
>
>
>
>
>
>
>
>
>
>
> *From:* Francis [mailto:sms at icefire.qza.net.au <sms at icefire.qza.net.au>]
> *Sent:* Monday, January 05, 2015 4:01 PM
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Help required
>
>
>
> WRT autostart, that's built in to the stock Debian Freeswitch packages
> that you'd get with apt, no need to use git or compile from source. You can
> choose to install the default vanilla packages, or the whole lot, which is
> convenient if you want to tinker.
>
> If you're forwarding ports manually, switch off UPNP (Universal Pain 'N'
> Punishment) since they are mutually exclusive in most cases.
>
> *However*, I suspect that, if normal inbound/outbound calls are working
> fine and the issue is only when a call is being forwarded out, then this
> may be something other than NAT/FW, at least in the typical sense. Hop on
> to FS_CLI and capture some logs of the call progress, then past them here.
> What you're trying to do should work, I've had success doing similar things
> bouncing calls between Brisbane and Melbourne.
>
>
>  On 5/01/2015 12:35 PM, Richard Adams wrote:
>
> Ext-rtp-ip and exp-sip-ip are set to the public IP Address of our internet
> connection.
>
>
>
> I pass all incoming calls to the internal profile for routing, and as
> before, everything works beautifully.
>
>
>
> We're using UPNP, and the ports are forwarded correctly.
>
>
>
> Regards,
>
>
>
> Richard Adams
>
> *Technical Manager*
>
>
>
> *STENTOFON AUSTRALIA* ● UNIT 2 / 670 MOUNTAIN HIGHWAY ● BAYSWATER VIC
> 3153 ● AUSTRALIA
>
> PHONE: +61 3 9729 6600 ● FAX: +61 3 9729 0099 ● MOBILE: +61 404 058 798
>
> Richard.Adams at STENTOFON.COM.AU ● WWW.STENTOFON.COM.AU
> <http://www.stentofon.com.au/>
>
> WWW.ZENITEL.COM <http://www.zenitel.com/> ● WWW.DNH.NO
> <http://www.dnh.no/>
>
> [image: cid:image001.jpg at 01CD7927.5758B850]
>
>
>
>
>
>
>
>
>
>
>
> *From:* Moishe Grunstein [mailto:max at nysolutions.com <max at nysolutions.com>]
>
> *Sent:* Monday, January 05, 2015 1:23 PM
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Help required
>
>
>
> Well if internal IP’s are in the SDP you will have audio NAT issues, we
> need a bit more info about your config to start troubleshooting. What
> profiles are you using, what do you have set for ext-rtp-ip and ext-sip-ip.
> Are you using UPNP, STUN? Do you have ports forwarded?
>
>
>
> Thanks,
>
>
>
> Moishe Grunstein
>
> Tornado Computer Systems, Inc.
>
> 212.400.7650 888.IPPBX.US
> *Service Request Email: support at nysolutions.com <support at nysolutions.com> *
>
> Polycom Certified VAR
> Microsoft Small Business Specialist, Cisco SMB Select Certified
>
> [image: cid:image001.jpg at 01C72F94.9EE45D60] <http://www.nysolutions.com/>
>
> Computer Networking * Managed Services * IP Video Surveillance * Network
> Assessments * Web Solutions * Voice over IP * Disaster Recovery * Network
> Security * Site Surveys * CMS
>
>
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org [
> mailto:freeswitch-users-bounces at lists.freeswitch.org
> <freeswitch-users-bounces at lists.freeswitch.org>] *On Behalf Of *Richard
> Adams
> *Sent:* Sunday, January 4, 2015 8:58 PM
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Help required
>
>
>
> Hello,
>
>
>
> 1.  Everything is fine across the NAT for normal incoming and outgoing
> calls.  I can't see any difference in the traces between an outgoing call
> and a incoming to outgoing call.
>
> 2. Compile from source.
>
>
>
>
>
> Regards,
>
>
>
> Richard Adams
>
> *Technical Manager*
>
>
>
> *STENTOFON AUSTRALIA* ● UNIT 2 / 670 MOUNTAIN HIGHWAY ● BAYSWATER VIC
> 3153 ● AUSTRALIA
>
> PHONE: +61 3 9729 6600 ● FAX: +61 3 9729 0099 ● MOBILE: +61 404 058 798
>
> Richard.Adams at STENTOFON.COM.AU ● WWW.STENTOFON.COM.AU
> <http://www.stentofon.com.au/>
>
> WWW.ZENITEL.COM <http://www.zenitel.com/> ● WWW.DNH.NO
> <http://www.dnh.no/>
>
> [image: cid:image001.jpg at 01CD7927.5758B850]
>
>
>
>
>
>
>
>
>
>
>
> *From:* Moishe Grunstein [mailto:max at nysolutions.com <max at nysolutions.com>]
>
> *Sent:* Monday, January 05, 2015 12:34 PM
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Help required
>
>
>
> 1)      Typical NAT issue,
> https://freeswitch.org/confluence/display/FREESWITCH/NAT and many other
> NAT pages in the wiki
>
> 2)      Which install method did you use? did you compile from source?
> Did you create a init.d?
>
>
>
>
>
> Thanks,
>
>
>
> Moishe Grunstein
>
> Tornado Computer Systems, Inc.
>
> 212.400.7650 888.IPPBX.US
> *Service Request Email: support at nysolutions.com <support at nysolutions.com> *
>
> Polycom Certified VAR
> Microsoft Small Business Specialist, Cisco SMB Select Certified
>
> [image: cid:image001.jpg at 01C72F94.9EE45D60] <http://www.nysolutions.com/>
>
> Computer Networking * Managed Services * IP Video Surveillance * Network
> Assessments * Web Solutions * Voice over IP * Disaster Recovery * Network
> Security * Site Surveys * CMS
>
>
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org [
> mailto:freeswitch-users-bounces at lists.freeswitch.org
> <freeswitch-users-bounces at lists.freeswitch.org>] *On Behalf Of *Richard
> Adams
> *Sent:* Sunday, January 4, 2015 8:19 PM
> *To:* freeswitch-users at lists.freeswitch.org
> *Subject:* [Freeswitch-users] Help required
>
>
>
> Trying the mailing list for the first time.  Being in Australia puts us
> out of step with timezones for the IRC.
>
>
>
> 3 issues;
>
>
>
>                 1.  No audio on calls when an external call is bridged to
> another external location.
>
>                                 We have a help desk number that we'd like
> to have dial an external call group after hours.  Calls are routed first to
> an internal extension, and then after a 20 second timer, to an external
> mobile phone number.  When the call is answered internally, everything is
> fine.  However, if the call diverts to the mobile phone, the call can be
> answered but there is no audio in either direction.  My SIP Trunk provider
> is blaming us for sending an internal IP address in the SDP of the invite,
> but the invite packet is the same for a normal outgoing call.
>
>
>
>                 2.  No autostart Freeswitch on system boot for Debian 7
> and current build.
>
>                                 To attempt to correct #1, I rebuilt the
> server with a fresh Debian 7 installation and a Git based build and
> installation of FS, following the directions for setting the autostart.
> However, the system does not autostart, and requires the FS to be booted
> manually after power up.
>
>
>
>                 3.  The auto Makefile did not work.  It kept failing on
> missing dependancies that should have been installed by the auto makefile.
> I ended up running it manually.
>
>
>
> If I can get some guidance please, and I'm happy to provide whatever
> logging is required.
>
>
>
> Regards,
>
>
>
> Richard Adams
>
> *Technical Manager*
>
>
>
> *STENTOFON AUSTRALIA* ● UNIT 2 / 670 MOUNTAIN HIGHWAY ● BAYSWATER VIC
> 3153 ● AUSTRALIA
>
> PHONE: +61 3 9729 6600 ● FAX: +61 3 9729 0099 ● MOBILE: +61 404 058 798
>
> Richard.Adams at STENTOFON.COM.AU ● WWW.STENTOFON.COM.AU
> <http://www.stentofon.com.au/>
>
> WWW.ZENITEL.COM <http://www.zenitel.com/> ● WWW.DNH.NO
> <http://www.dnh.no/>
>
> [image: cid:image001.jpg at 01CD7927.5758B850]
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>  _________________________________________________________________________
>
> Professional FreeSWITCH Consulting Services:
>
> consulting at freeswitch.org
>
> http://www.freeswitchsolutions.com
>
>
>
> Official FreeSWITCH Sites
>
> http://www.freeswitch.org
>
> http://confluence.freeswitch.org
>
> http://www.cluecon.com
>
>
>
> FreeSWITCH-users mailing list
>
> FreeSWITCH-users at lists.freeswitch.org
>
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>
> http://www.freeswitch.org
>
>
>
>
>
>
>  _________________________________________________________________________
>
> Professional FreeSWITCH Consulting Services:
>
> consulting at freeswitch.org
>
> http://www.freeswitchsolutions.com
>
>
>
> Official FreeSWITCH Sites
>
> http://www.freeswitch.org
>
> http://confluence.freeswitch.org
>
> http://www.cluecon.com
>
>
>
> FreeSWITCH-users mailing list
>
> FreeSWITCH-users at lists.freeswitch.org
>
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>
> http://www.freeswitch.org
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>



-- 
Sincerely

Jay
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