[Freeswitch-users] Help required

Francis sms at icefire.qza.net.au
Mon Jan 5 08:41:15 MSK 2015


Have you done a SIP trace and compared the RTP packets between a normal 
call and the diverted call? Also look for packets coming from the 
outside to the wrong ports, or not showing up at all.


On 5/01/2015 3:25 PM, Richard Adams wrote:
>
> UPNP is now off.  Same result.
>
> The short version of the call progress is below.  For testing, I'm 
> calling from an internal extension 127 to the DID for the Help Line.  
> It fails the same with an external first caller.
>
> 2015-01-05 16:17:29.846341 [NOTICE] switch_channel.c:1055 New Channel 
> sofia/internal/127 at 192.168.34.2 [253bea7c-949a-11e4-9703-192279674221]
>
> 2015-01-05 16:17:29.846341 [INFO] mod_dialplan_xml.c:635 Processing 
> Theo <127>->86447200 in context default
>
> 2015-01-05 16:17:29.846341 [NOTICE] switch_channel.c:1055 New Channel 
> sofia/external/86447200 [253cc730-949a-11e4-970c-192279674221]
>
> 2015-01-05 16:17:30.026327 [NOTICE] switch_channel.c:1055 New Channel 
> sofia/external/61397296600 at 125.213.160.83 
> [25584398-949a-11e4-9710-192279674221]
>
> 2015-01-05 16:17:30.026327 [INFO] mod_dialplan_xml.c:635 Processing 
> 61397296600 <61397296600>->0386447200 in context public
>
> 2015-01-05 16:17:30.026327 [NOTICE] switch_ivr.c:1854 Transfer 
> sofia/external/61397296600 at 125.213.160.83 to XML[0386447200 at default]
>
> 2015-01-05 16:17:30.026327 [INFO] mod_dialplan_xml.c:635 Processing 
> 61397296600 <61397296600>->0386447200 in context default
>
> 2015-01-05 16:17:30.026327 [NOTICE] switch_channel.c:1055 New Channel 
> sofia/internal/sip:122 at 192.168.34.20:2100 
> [25594e96-949a-11e4-9727-192279674221]
>
> 2015-01-05 16:17:30.086342 [NOTICE] sofia.c:6716 Ring-Ready 
> sofia/internal/sip:122 at 192.168.34.20:2100!
>
> 2015-01-05 16:17:30.086342 [NOTICE] mod_sofia.c:2098 Ring-Ready 
> sofia/external/61397296600 at 125.213.160.83!
>
> 2015-01-05 16:17:30.106356 [NOTICE] switch_ivr_originate.c:527 Ring 
> Ready sofia/external/61397296600 at 125.213.160.83!
>
> 2015-01-05 16:17:30.266329 [NOTICE] sofia.c:6716 Ring-Ready 
> sofia/external/86447200!
>
> 2015-01-05 16:17:30.286303 [NOTICE] mod_sofia.c:2098 Ring-Ready 
> sofia/internal/127 at 192.168.34.2!
>
> 2015-01-05 16:17:30.286303 [NOTICE] switch_ivr_originate.c:527 Ring 
> Ready sofia/internal/127 at 192.168.34.2!
>
> 2015-01-05 16:17:40.006322 [NOTICE] switch_ivr_originate.c:3495 Hangup 
> sofia/internal/sip:122 at 192.168.34.20:2100 [CS_CONSUME_MEDIA] [NO_ANSWER]
>
> 2015-01-05 16:17:40.026337 [NOTICE] switch_ivr_originate.c:2735 Cannot 
> create outgoing channel of type [USER] cause: [NO_ANSWER]
>
> 2015-01-05 16:17:40.026337 [INFO] mod_dptools.c:3234 Originate Failed. 
> Cause: NO_ANSWER
>
> 2015-01-05 16:17:40.026337 [NOTICE] switch_core_session.c:1633 Session 
> 8 (sofia/internal/sip:122 at 192.168.34.20:2100) Ended
>
> 2015-01-05 16:17:40.026337 [NOTICE] switch_core_session.c:1637 Close 
> Channel sofia/internal/sip:122 at 192.168.34.20:2100 [CS_DESTROY]
>
> 2015-01-05 16:17:40.026337 [NOTICE] switch_channel.c:1055 New Channel 
> sofia/external/0404058798 [2b4cddb8-949a-11e4-9730-192279674221]
>
> 2015-01-05 16:17:44.646340 [NOTICE] sofia_media.c:92 Pre-Answer 
> sofia/external/0404058798!
>
> 2015-01-05 16:17:47.586301 [NOTICE] sofia.c:7416 Channel 
> [sofia/external/0404058798] has been answered
>
> 2015-01-05 16:17:47.586301 [NOTICE] switch_ivr_originate.c:3522 
> Channel [sofia/external/61397296600 at 125.213.160.83] has been answered
>
> 2015-01-05 16:17:47.846326 [NOTICE] sofia.c:7475 Channel 
> [sofia/external/86447200] has been answered
>
> 2015-01-05 16:17:47.866327 [NOTICE] switch_ivr_originate.c:3522 
> Channel [sofia/internal/127 at 192.168.34.2] has been answered
>
> 2015-01-05 16:17:48.846328 [NOTICE] switch_channel.c:1055 New Channel 
> sofia/external/2057 at 123.243.120.79 [30909a08-949a-11e4-9736-192279674221]
>
> 2015-01-05 16:17:48.846328 [INFO] mod_dialplan_xml.c:635 Processing 
> 2057 <2057>->000972595404572 in context public
>
> 2015-01-05 16:17:48.846328 [NOTICE] switch_core_state_machine.c:315 
> sofia/external/2057 at 123.243.120.79 has executed the last dialplan 
> instruction, hanging up.
>
> 2015-01-05 16:17:48.846328 [NOTICE] switch_core_state_machine.c:317 
> Hangup sofia/external/2057 at 123.243.120.79 [CS_EXECUTE] [NORMAL_CLEARING]
>
> 2015-01-05 16:17:48.846328 [NOTICE] switch_core_session.c:1633 Session 
> 10 (sofia/external/2057 at 123.243.120.79) Ended
>
> 2015-01-05 16:17:48.846328 [NOTICE] switch_core_session.c:1637 Close 
> Channel sofia/external/2057 at 123.243.120.79 [CS_DESTROY]
>
> 2015-01-05 16:17:56.026325 [NOTICE] sofia.c:952 Hangup 
> sofia/internal/127 at 192.168.34.2 [CS_EXECUTE] [NORMAL_CLEARING]
>
> 2015-01-05 16:17:56.046305 [NOTICE] switch_ivr_bridge.c:754 Hangup 
> sofia/external/86447200 [CS_EXCHANGE_MEDIA] [NORMAL_CLEARING]
>
> 2015-01-05 16:17:56.046305 [NOTICE] switch_core_session.c:1633 Session 
> 6 (sofia/external/86447200) Ended
>
> 2015-01-05 16:17:56.046305 [NOTICE] switch_core_session.c:1637 Close 
> Channel sofia/external/86447200 [CS_DESTROY]
>
> 2015-01-05 16:17:56.046305 [NOTICE] switch_core_session.c:1633 Session 
> 5 (sofia/internal/127 at 192.168.34.2) Ended
>
> 2015-01-05 16:17:56.046305 [NOTICE] switch_core_session.c:1637 Close 
> Channel sofia/internal/127 at 192.168.34.2 [CS_DESTROY]
>
> 2015-01-05 16:17:56.246327 [NOTICE] sofia.c:952 Hangup 
> sofia/external/61397296600 at 125.213.160.83 [CS_EXECUTE] [NORMAL_CLEARING]
>
> 2015-01-05 16:17:56.266328 [NOTICE] switch_ivr_bridge.c:754 Hangup 
> sofia/external/0404058798 [CS_EXCHANGE_MEDIA] [NORMAL_CLEARING]
>
> 2015-01-05 16:17:56.266328 [NOTICE] switch_core_session.c:1633 Session 
> 9 (sofia/external/0404058798) Ended
>
> 2015-01-05 16:17:56.266328 [NOTICE] switch_core_session.c:1637 Close 
> Channel sofia/external/0404058798 [CS_DESTROY]
>
> 2015-01-05 16:17:56.266328 [NOTICE] switch_core_session.c:1633 Session 
> 7 (sofia/external/61397296600 at 125.213.160.83) Ended
>
> 2015-01-05 16:17:56.266328 [NOTICE] switch_core_session.c:1637 Close 
> Channel sofia/external/61397296600 at 125.213.160.83 [CS_DESTROY]
>
> 2015-01-05 16:18:03.866325 [NOTICE] switch_channel.c:1055 New Channel 
> sofia/external/8363 at 123.243.120.79 [39838eb8-949a-11e4-9739-192279674221]
>
> 2015-01-05 16:18:03.866325 [INFO] mod_dialplan_xml.c:635 Processing 
> 8363 <8363>->00972595391982 in context public
>
> 2015-01-05 16:18:03.866325 [NOTICE] switch_core_state_machine.c:315 
> sofia/external/8363 at 123.243.120.79 has executed the last dialplan 
> instruction, hanging up.
>
> 2015-01-05 16:18:03.866325 [NOTICE] switch_core_state_machine.c:317 
> Hangup sofia/external/8363 at 123.243.120.79 [CS_EXECUTE] [NORMAL_CLEARING]
>
> 2015-01-05 16:18:03.866325 [NOTICE] switch_core_session.c:1633 Session 
> 11 (sofia/external/8363 at 123.243.120.79) Ended
>
> 2015-01-05 16:18:03.866325 [NOTICE] switch_core_session.c:1637 Close 
> Channel sofia/external/8363 at 123.243.120.79 [CS_DESTROY]
>
> Regards,
>
> Richard Adams
>
> /Technical Manager/
>
> *STENTOFON AUSTRALIA*? UNIT 2 / 670 MOUNTAIN HIGHWAY ? BAYSWATER VIC 
> 3153 ? AUSTRALIA
>
> PHONE: +61 3 9729 6600 ? FAX: +61 3 9729 0099 ? MOBILE: +61 404 058 798
>
> Richard.Adams at STENTOFON.COM.AU 
> <mailto:Richard.Adams at STENTOFON.COM.AU>? WWW.STENTOFON.COM.AU 
> <http://www.stentofon.com.au/>
>
> WWW.ZENITEL.COM <http://www.zenitel.com/>?WWW.DNH.NO <http://www.dnh.no/>
>
> cid:image001.jpg at 01CD7927.5758B850
>
> *From:*Francis [mailto:sms at icefire.qza.net.au]
> *Sent:* Monday, January 05, 2015 4:01 PM
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Help required
>
> WRT autostart, that's built in to the stock Debian Freeswitch packages 
> that you'd get with apt, no need to use git or compile from source. 
> You can choose to install the default vanilla packages, or the whole 
> lot, which is convenient if you want to tinker.
>
> If you're forwarding ports manually, switch off UPNP (Universal Pain 
> 'N' Punishment) since they are mutually exclusive in most cases.
>
> *However*, I suspect that, if normal inbound/outbound calls are 
> working fine and the issue is only when a call is being forwarded out, 
> then this may be something other than NAT/FW, at least in the typical 
> sense. Hop on to FS_CLI and capture some logs of the call progress, 
> then past them here. What you're trying to do should work, I've had 
> success doing similar things bouncing calls between Brisbane and 
> Melbourne.
>
> On 5/01/2015 12:35 PM, Richard Adams wrote:
>
>     Ext-rtp-ip and exp-sip-ip are set to the public IP Address of our
>     internet connection.
>
>     I pass all incoming calls to the internal profile for routing, and
>     as before, everything works beautifully.
>
>     We're using UPNP, and the ports are forwarded correctly.
>
>     Regards,
>
>     Richard Adams
>
>     /Technical Manager/
>
>     *STENTOFON AUSTRALIA*? UNIT 2 / 670 MOUNTAIN HIGHWAY ? BAYSWATER
>     VIC 3153 ? AUSTRALIA
>
>     PHONE: +61 3 9729 6600 ? FAX: +61 3 9729 0099 ? MOBILE: +61 404
>     058 798
>
>     Richard.Adams at STENTOFON.COM.AU
>     <mailto:Richard.Adams at STENTOFON.COM.AU>? WWW.STENTOFON.COM.AU
>     <http://www.stentofon.com.au/>
>
>     WWW.ZENITEL.COM <http://www.zenitel.com/>?WWW.DNH.NO
>     <http://www.dnh.no/>
>
>     cid:image001.jpg at 01CD7927.5758B850
>
>     *From:*Moishe Grunstein [mailto:max at nysolutions.com]
>     *Sent:* Monday, January 05, 2015 1:23 PM
>     *To:* FreeSWITCH Users Help
>     *Subject:* Re: [Freeswitch-users] Help required
>
>     Well if internal IP's are in the SDP you will have audio NAT
>     issues, we need a bit more info about your config to start
>     troubleshooting. What profiles are you using, what do you have set
>     for ext-rtp-ip and ext-sip-ip. Are you using UPNP, STUN? Do you
>     have ports forwarded?
>
>     Thanks,
>
>     Moishe Grunstein
>
>     Tornado Computer Systems, Inc.
>
>     212.400.7650 888.IPPBX.US
>     *Service Request Email: support at nysolutions.com
>     <mailto:support at nysolutions.com> *
>
>     Polycom Certified VAR
>     Microsoft Small Business Specialist, Cisco SMB Select Certified
>
>     cid:image001.jpg at 01C72F94.9EE45D60 <http://www.nysolutions.com/>
>
>     Computer Networking * Managed Services * IP Video Surveillance *
>     Network Assessments * Web Solutions * Voice over IP * Disaster
>     Recovery * Network Security * Site Surveys * CMS
>
>     *From:* freeswitch-users-bounces at lists.freeswitch.org
>     <mailto:freeswitch-users-bounces at lists.freeswitch.org>
>     [mailto:freeswitch-users-bounces at lists.freeswitch.org] *On Behalf
>     Of *Richard Adams
>     *Sent:* Sunday, January 4, 2015 8:58 PM
>     *To:* FreeSWITCH Users Help
>     *Subject:* Re: [Freeswitch-users] Help required
>
>     Hello,
>
>     1. Everything is fine across the NAT for normal incoming and
>     outgoing calls.  I can't see any difference in the traces between
>     an outgoing call and a incoming to outgoing call.
>
>     2. Compile from source.
>
>     Regards,
>
>     Richard Adams
>
>     /Technical Manager/
>
>     *STENTOFON AUSTRALIA*? UNIT 2 / 670 MOUNTAIN HIGHWAY ? BAYSWATER
>     VIC 3153 ? AUSTRALIA
>
>     PHONE: +61 3 9729 6600 ? FAX: +61 3 9729 0099 ? MOBILE: +61 404
>     058 798
>
>     Richard.Adams at STENTOFON.COM.AU
>     <mailto:Richard.Adams at STENTOFON.COM.AU>? WWW.STENTOFON.COM.AU
>     <http://www.stentofon.com.au/>
>
>     WWW.ZENITEL.COM <http://www.zenitel.com/>?WWW.DNH.NO
>     <http://www.dnh.no/>
>
>     cid:image001.jpg at 01CD7927.5758B850
>
>     *From:*Moishe Grunstein [mailto:max at nysolutions.com]
>     *Sent:* Monday, January 05, 2015 12:34 PM
>     *To:* FreeSWITCH Users Help
>     *Subject:* Re: [Freeswitch-users] Help required
>
>     1)Typical NAT issue,
>     https://freeswitch.org/confluence/display/FREESWITCH/NAT
>     <https://freeswitch.org/confluence/display/FREESWITCH/NAT> and
>     many other NAT pages in the wiki
>
>     2)Which install method did you use? did you compile from source?
>     Did you create a init.d?
>
>     Thanks,
>
>     Moishe Grunstein
>
>     Tornado Computer Systems, Inc.
>
>     212.400.7650 888.IPPBX.US
>     *Service Request Email: support at nysolutions.com
>     <mailto:support at nysolutions.com> *
>
>     Polycom Certified VAR
>     Microsoft Small Business Specialist, Cisco SMB Select Certified
>
>     cid:image001.jpg at 01C72F94.9EE45D60 <http://www.nysolutions.com/>
>
>     Computer Networking * Managed Services * IP Video Surveillance *
>     Network Assessments * Web Solutions * Voice over IP * Disaster
>     Recovery * Network Security * Site Surveys * CMS
>
>     *From:* freeswitch-users-bounces at lists.freeswitch.org
>     <mailto:freeswitch-users-bounces at lists.freeswitch.org>
>     [mailto:freeswitch-users-bounces at lists.freeswitch.org] *On Behalf
>     Of *Richard Adams
>     *Sent:* Sunday, January 4, 2015 8:19 PM
>     *To:* freeswitch-users at lists.freeswitch.org
>     <mailto:freeswitch-users at lists.freeswitch.org>
>     *Subject:* [Freeswitch-users] Help required
>
>     Trying the mailing list for the first time.  Being in Australia
>     puts us out of step with timezones for the IRC.
>
>     3 issues;
>
>                     1.  No audio on calls when an external call is
>     bridged to another external location.
>
>     We have a help desk number that we'd like to have dial an external
>     call group after hours.  Calls are routed first to an internal
>     extension, and then after a 20 second timer, to an external mobile
>     phone number.  When the call is answered internally, everything is
>     fine.  However, if the call diverts to the mobile phone, the call
>     can be answered but there is no audio in either direction.  My SIP
>     Trunk provider is blaming us for sending an internal IP address in
>     the SDP of the invite, but the invite packet is the same for a
>     normal outgoing call.
>
>                     2.  No autostart Freeswitch on system boot for
>     Debian 7 and current build.
>
>     To attempt to correct #1, I rebuilt the server with a fresh Debian
>     7 installation and a Git based build and installation of FS,
>     following the directions for setting the autostart.  However, the
>     system does not autostart, and requires the FS to be booted
>     manually after power up.
>
>                     3. The auto Makefile did not work.  It kept
>     failing on missing dependancies that should have been installed by
>     the auto makefile.  I ended up running it manually.
>
>     If I can get some guidance please, and I'm happy to provide
>     whatever logging is required.
>
>     Regards,
>
>     Richard Adams
>
>     /Technical Manager/
>
>     *STENTOFON AUSTRALIA*? UNIT 2 / 670 MOUNTAIN HIGHWAY ? BAYSWATER
>     VIC 3153 ? AUSTRALIA
>
>     PHONE: +61 3 9729 6600 ? FAX: +61 3 9729 0099 ? MOBILE: +61 404
>     058 798
>
>     Richard.Adams at STENTOFON.COM.AU
>     <mailto:Richard.Adams at STENTOFON.COM.AU>? WWW.STENTOFON.COM.AU
>     <http://www.stentofon.com.au/>
>
>     WWW.ZENITEL.COM <http://www.zenitel.com/>?WWW.DNH.NO
>     <http://www.dnh.no/>
>
>     cid:image001.jpg at 01CD7927.5758B850
>
>
>
>
>     _________________________________________________________________________
>
>     Professional FreeSWITCH Consulting Services:
>
>     consulting at freeswitch.org  <mailto:consulting at freeswitch.org>
>
>     http://www.freeswitchsolutions.com
>
>       
>
>     Official FreeSWITCH Sites
>
>     http://www.freeswitch.org
>
>     http://confluence.freeswitch.org
>
>     http://www.cluecon.com
>
>       
>
>     FreeSWITCH-users mailing list
>
>     FreeSWITCH-users at lists.freeswitch.org  <mailto:FreeSWITCH-users at lists.freeswitch.org>
>
>     http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>
>     UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>
>     http://www.freeswitch.org
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
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> http://www.cluecon.com
>
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