[Freeswitch-users] Where to go from here?

[T Fred Farmington]

Pardon my naivety, but I am fairly new to FreeSWITCH and, despite having read the FreeSWITCH 1.2 book and doing MANY web searches, I cannot seem to find the correct combination of settings to get things working.

Currently I have an 'outside' SIP line number pointed to my FreeSWITCH server.
When I call that number I can see its arrival via FS_CLI console and it shows in the freeswitch.log file 
        (I can include those log file lines if it would help but it is 106 lines - I don't want to 'swamp' the posting thread)
However when I attempt to establish the call the line consistently goes Busy and will not establish a connection.

I have tried various recommended settings for:
*  ..\conf\autoload_configs\acl.conf.xml
*  ..\conf\sip_profiles\external.xml    (and its ipv6 version)
*  ..\conf\sip_profiles\internal.xml    (and its ipv6 version)
*  ..\conf\vars.xml

Each time I try something, it seems like everything else quits working.
So, instead of trying to 'guess' which of the configuration changes made things worse, I Uninstall FreeSWITCH and then Re-Install it.

After that, my in-house, internal Softphones  (Phoner, XTalk, & Voiper)  all work just fine to the FreeSWITCH default extensions.
But the external SIP call does not work.

I'd seriously like to get beyond these initial configuration problems and begin working on actually configuring how the overall phone system is intended to operate.

Where/How do I get things working?

Any advice/suggestions you can offer would be greatly appreciated.

Thanks
TF