[Freeswitch-users] Voicemails chopped at 10 seconds (randomly!)

[Peter Hartmann]

Hey, in case anyone else has this problem in the future, I think I
know what was happening.  One thing all the problem voicemails had in
common were low volume.  I increased the HWEC_RX_GAIN value in my
wanpipe.conf.  Since then it hasn't happened in 3 weeks!



Peter Hartmann
Hartmann Computer Consulting
http://blog.hartmanncomputer.com
(212)203-8870

If I can't explain it to you in plain language, that means I don't
understand it.


On Thu, Apr 24, 2014 at 5:54 PM, Peter Hartmann
<peter at hartmanncomputer.com> wrote:
> Thanks guys for your suggestions!    LLoyd I did try adjusting those
> silence settings already in voicemail.conf.xml....no effect. And the
> fact that it cuts off in mid-word  (not silence)  and always exactly at
> 10 seconds makes me think that's not ultimately the cause.
>
> Vladimir I'll certainly try that but I don't think that applies
> here.....the calls are coming in on an analog card installed in the
> Freeswitch server.  The only timers involved are within FS, not in any
> external gateway.  Calls come in over the old-fashioned copper phone
> lines.
>
> Peter Hartmann
> Hartmann Computer Consulting
> http://blog.hartmanncomputer.com
> (212)203-8870
>
> If I can't explain it to you in plain language, that means I don't
> understand it.
>
>
> On Thu, Apr 24, 2014 at 4:19 PM, Vladimir Ralev
> <vladimir.ralev at gmail.com> wrote:
>> Also check http://wiki.freeswitch.org/wiki/Variable_record_waste_resources ,
>> recording doesn't send RTP by default causing remote parties to cleanup.
>>
>>
>> On Thu, Apr 24, 2014 at 10:37 PM, Peter Hartmann
>> <peter at hartmanncomputer.com> wrote:
>>>
>>> Hey, I have a user that randomly gets voicemails chopped off at
>>> exactly 10 seconds.  This is using a Sangoma A200 analog card....so
>>> it's not a NAT problem.   Apparently this has nothing to do with
>>> silence detection as I've tried different settings for that.   Cutoffs
>>> happen in mid word and the audio file length is exactly the same in
>>> each when it happens....not always.
>>>
>>> There's nothing unique about the way and which calls get to this users
>>> mailbox.   IVR does this: "transfer 1201 XML default".
>>>
>>> Users mailbox  is 1201 and the caller is redacted to 212xxxxxxx.
>>>
>>> Here's the FS Log for one of the calls that had a 10 second voicemail.
>>>
>>> http://pastebin.com/Fq5N9UCq
>>>
>>> Here's Local Extension dialplan snippet that the calls pass through in
>>> the event I'm doing something wrong there.
>>>
>>> http://pastebin.com/FK0zXs4A
>>>
>>> Admittedly this is a bit out of date:
>>> FreeSWITCH Version 1.5.8b+git~20140124T004436Z~bd7182c390~64bit (git
>>> bd7182c 2014-01-24 00:44:36Z 64bit)
>>>
>>> I'm perplexed!
>>>
>>>
>>> Thank very much in advance!
>>>
>>>
>>>
>>>
>>> Peter Hartmann
>>> Hartmann Computer Consulting
>>> http://blog.hartmanncomputer.com
>>> (212)203-8870
>>>
>>> If I can't explain it to you in plain language, that means I don't
>>> understand it.
>>>
>>> _________________________________________________________________________
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>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
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>>
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