[Freeswitch-users] callcenter_config agent / tiers reload

[Alvaro Mari-Thompson]

Vik,

 

We’ve been doing some testing on 1.4 with the reload functions for queues, tiers and agents, and have noticed that in the xml_curl request, when reloading a queue, you get two very useful parameters in the request:

 

Event-Calling-Function=load_queue

CC-Queue=<queuename>

 

These however are not sent for tier and agent reload requests.

 

Having those two parameters allow us to narrow down the information we return back to freeswitch as we can tell which queue it’s for. Is there any possibility of adding it as a todo item for mod_callcenter?

 

 

Regards,

Alvaro

 

From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Vik Killa
Sent: 13 June 2014 19:29
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] callcenter_config agent / tiers reload

 

Alvaro,

Check the source code for the version you are running for the changes in https://fisheye.freeswitch.org/changelog/freeswitch/?cs=9ecbb54

Thanks

 

On Fri, Jun 13, 2014 at 2:06 PM, Alvaro Mari-Thompson <alvaro at voicebooth.com <mailto:alvaro at voicebooth.com> > wrote:

We’re running build FreeSWITCH Version 1.2.17+git~20131230T193020Z~52377f0f65~32bit (git 52377f0 2013-12-30 19:30:20Z 32bit) which is dated post that fix, is there any possibility it didn’t make it into that?

 

We’re about to update to a later 1.2 patch to see if it’ll make a difference.

 

 

Regards,

Alvaro

 

From: freeswitch-users-bounces at lists.freeswitch.org <mailto:freeswitch-users-bounces at lists.freeswitch.org>  [mailto:freeswitch-users-bounces at lists.freeswitch.org <mailto:freeswitch-users-bounces at lists.freeswitch.org> ] On Behalf Of Vik Killa
Sent: 13 June 2014 18:57
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] callcenter_config agent / tiers reload

 

Alvara,

I wrote the patch in https://jira.freeswitch.org/browse/FS-5850 to allow dynamic reload.

You may be using wrong syntax

i just tested and both these commands worked for me (i verified xml_curl lookup worked by watching my web access log)

callcenter_config agent reload [agent_name]

callcenter_config tier reload [tier]

 

Thanks

 

 

 

On Fri, Jun 13, 2014 at 2:33 AM, Alvaro Mari-Thompson <alvaro at voicebooth.com <mailto:alvaro at voicebooth.com> > wrote:

Hi all,

 

In my continuing quest to get some basic ring-all call queuing up and running, I’ve abandoned mod_fifo and started looking at mod_callcenter which easily does everything I need.

 

The stumbling block I’ve had is about dynamic configuration reloading. Our freeswitch instances are configured to use xml_mod_curl to retrieve configs, as all our configuration is kept in a third-party system.

 

In the CLI, I am able to call callcenter_config queue reload <name> which works as intended, but this will not reload the agents or tiers. Having tried both callcenter_config agent reload <agent> and callcenter_config tiers reload <queue> <agent>, I get an –ERR no reply from the console each time. I’ve looked through mod_callcenter.c and can quite clearly see in code that these should be both working, code example can be found here https://fisheye.freeswitch.org/changelog/freeswitch/?cs=9ecbb54

 

Is this a known issue? I can see JIRA issue on this matter at https://jira.freeswitch.org/browse/FS-5850 but it seems to indicate this was all complete towards the end of last year, which is why it’s puzzling me that those commands are not working.

 

 

Regards,

Alvaro

 


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_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org <mailto:consulting at freeswitch.org> 
http://www.freeswitchsolutions.com




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http://www.freeswitch.org
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