[Freeswitch-users] Call Waiting + FIFO

Chris Tunbridge blasterjr at gmail.com
Tue Jul 29 01:21:34 MSD 2014 

Michael, when i reduce it down to 1 extension, or have 3 calls coming in (1
answered by each extension) the extensions never ring with Call Waiting,
also it calls all phones at once, not a single phone if nobody is on a
phone.


On Mon, Jul 28, 2014 at 3:07 PM, Michael Jerris <mike at jerris.com> wrote:

> Its going to call the first record returned.  Note the order by to
> understand why its picking the other record.
>
> On Jul 28, 2014, at 5:02 PM, Chris Tunbridge <blasterjr at gmail.com> wrote:
>
> After running a few test calls through and copy/pasting the sql it
> requested, i can see that the extension is in fact int he list to be
> called, however the system never attempts to call the extension.  I have 2
> extensions in this fifo, 101, and 600, when 101 is on a call from fifo, i
> only see a call attempt to user/600 on the dialplan, even though the SQL
> does in fact return both members.
>
>
> On Mon, Jul 28, 2014 at 2:50 PM, Michael Jerris <mike at jerris.com> wrote:
>
>> The only time the next_avail would be set in the future would be after
>> you miss or complete another call.  In those cases, you get wrapup/defer
>> time.  You can adjust "lag" if you wish to reduce this amount.
>>
>> On Jul 28, 2014, at 4:39 PM, Chris Tunbridge <blasterjr at gmail.com> wrote:
>>
>>  Nevermind, found the debug, the query being generated is as follows
>>
>> select uuid, fifo_name, originate_string, simo_count, use_count, timeout,
>> lag, next_avail, expires, static, outbound_call_count, outbound_fail_count,
>> hostname from fifo_outbound where taking_calls = 1 and (fifo_name = '
>> 114 at 78305e9e-a3e3-11e3-af13-0a7aafc004b2.simplitalk.com') and
>> ((use_count+ring_count) < simo_count) and (next_avail = 0 or next_avail <=
>> 1406579807) order by next_avail, outbound_fail_count, outbound_call_count
>>
>> the part of the query causing it to not return the result is the
>> next_avail <= <timestamp>
>>
>> which basically
>>
>>
>> On Mon, Jul 28, 2014 at 2:24 PM, Chris Tunbridge <blasterjr at gmail.com>
>> wrote:
>>
>>> Which debug do i need to run to see this (i'd love to see it) it'll call
>>> other agents, just not the one who's on the phone.
>>>
>>>
>>> On Mon, Jul 28, 2014 at 1:57 PM, Michael Jerris <mike at jerris.com> wrote:
>>>
>>>> Is it calling other agents or not calling anyone?  If you crank up the
>>>> debug, you can see the actual sql statements its running to find the
>>>> appropriate agent to call.
>>>>
>>>> On Jul 28, 2014, at 3:39 PM, Chris Tunbridge <blasterjr at gmail.com>
>>>> wrote:
>>>>
>>>> Currently Simo is set to 3, but i've set it as high as 100 and the 2nd
>>>> call never rings through.  Using MySQL via ODBC to manage the FIFO
>>>> Members.  Maybe something bugging out with that?  All i know is that if i
>>>> set simo to 20 or 100, then issue fifo list <fifo name> i see that the
>>>> correct value.
>>>>
>>>>
>>>> On Mon, Jul 28, 2014 at 1:13 PM, Michael Jerris <mike at jerris.com>
>>>> wrote:
>>>>
>>>>> If you call the phone directly multiple times and its working like you
>>>>> want, then thats already working.  You just need to set simo=x where x is
>>>>> the number of calls you want to send to that agent at a time.
>>>>>
>>>>> On Jul 28, 2014, at 3:03 PM, Chris Tunbridge <blasterjr at gmail.com>
>>>>> wrote:
>>>>>
>>>>> So by multiple calls are you talking call waiting? its already
>>>>> enabled, if i call the extension directly call waiting is functioning, or
>>>>> are you saying that i need to configure the same extension multiple times
>>>>> on the same device (Ext 1/2 on Cisco, or line 1/2 on aastra) .
>>>>>
>>>>>
>>>>> On Mon, Jul 28, 2014 at 12:09 PM, Michael Jerris <mike at jerris.com>
>>>>> wrote:
>>>>>
>>>>>> First, you need to have the phone configured to allow multiple calls,
>>>>>> then you would use the "simo" attribute on the agents to have mod_fifo
>>>>>> deliver multiple calls at the same time.
>>>>>>
>>>>>> On Jul 27, 2014, at 2:17 AM, Chris Tunbridge <blasterjr at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> I have a script that creates fifo's on the fly, and at one point i
>>>>>> had it worked with call waiting, but i don't remember what i did at that
>>>>>> time, nor what changed (months and months ago) however, i cannot seem to
>>>>>> get Calls in FIFO to trigger call waiting on the phones that are set as
>>>>>> Members of that FIFO Queue.
>>>>>>
>>>>>> Basically if i have 2 calls come in, and i answer one, i want the 2nd
>>>>>> call to ring through to my phone (as well as others) even though i am
>>>>>> already on a call, Call Waiting currently works if i dial directly to the
>>>>>> device (say extension to extension calling) or even by routing a call
>>>>>> straight to an extension, then trying a second call to that extension.
>>>>>>
>>>>>> I have tested this with the same results on the following
>>>>>>
>>>>>> Aastra 6757i (Firmware 2.6.2019 and 3.3.something)
>>>>>> Cisco SPA525G2
>>>>>> Polycom SoundPoint IP 550
>>>>>> Jitsi SoftClient
>>>>>> X-Lite Soft Client.
>>>>>>
>>>>>> The behavior is the same regardless of the endpoint, i even tried
>>>>>> creating loopbacks in order to trick the system, but from what i can tell,
>>>>>> the server isn't even attempting to call the phone that's currently busy.
>>>>>>
>>>>>> The problem is that we have clients who get off one call, and have to
>>>>>> wait 30+ seconds (fifo_member_timeout) before they can answer the next
>>>>>> call, I've tried adjusting lag and it seems to have no impact.
>>>>>>
>>>>>> I'm working on getting a wireshark of this behavior, but i just
>>>>>> wanted to reach out and see if the current behavior is in fact the correct
>>>>>> one, and if not, or if there's a solution what i can do about it.
>>>>>>
>>>>>> Have i overlooked something ridiculously small?
>>>>>>
>>>>>> Here's what my fifo list <id> looks like
>>>>>> http://pastebin.freeswitch.com/22943
>>>>>>
>>>>>> Please let me know if you need anymore information.
>>>>>>
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>>>>
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