[Freeswitch-users] Call Waiting + FIFO

Tue Jul 29 01:02:52 MSD 2014

After running a few test calls through and copy/pasting the sql it
requested, i can see that the extension is in fact int he list to be
called, however the system never attempts to call the extension.  I have 2
extensions in this fifo, 101, and 600, when 101 is on a call from fifo, i
only see a call attempt to user/600 on the dialplan, even though the SQL
does in fact return both members.

On Mon, Jul 28, 2014 at 2:50 PM, Michael Jerris <mike at jerris.com> wrote:

> The only time the next_avail would be set in the future would be after you
> miss or complete another call.  In those cases, you get wrapup/defer time.
>  You can adjust "lag" if you wish to reduce this amount.
>
> On Jul 28, 2014, at 4:39 PM, Chris Tunbridge <blasterjr at gmail.com> wrote:
>
> Nevermind, found the debug, the query being generated is as follows
>
> select uuid, fifo_name, originate_string, simo_count, use_count, timeout,
> lag, next_avail, expires, static, outbound_call_count, outbound_fail_count,
> hostname from fifo_outbound where taking_calls = 1 and (fifo_name = '
> 114 at 78305e9e-a3e3-11e3-af13-0a7aafc004b2.simplitalk.com') and
> ((use_count+ring_count) < simo_count) and (next_avail = 0 or next_avail <=
> 1406579807) order by next_avail, outbound_fail_count, outbound_call_count
>
> the part of the query causing it to not return the result is the
> next_avail <= <timestamp>
>
> which basically
>
>
> On Mon, Jul 28, 2014 at 2:24 PM, Chris Tunbridge <blasterjr at gmail.com>
> wrote:
>
>> Which debug do i need to run to see this (i'd love to see it) it'll call
>> other agents, just not the one who's on the phone.
>>
>>
>> On Mon, Jul 28, 2014 at 1:57 PM, Michael Jerris <mike at jerris.com> wrote:
>>
>>> Is it calling other agents or not calling anyone?  If you crank up the
>>> debug, you can see the actual sql statements its running to find the
>>> appropriate agent to call.
>>>
>>> On Jul 28, 2014, at 3:39 PM, Chris Tunbridge <blasterjr at gmail.com>
>>> wrote:
>>>
>>> Currently Simo is set to 3, but i've set it as high as 100 and the 2nd
>>> call never rings through.  Using MySQL via ODBC to manage the FIFO
>>> Members.  Maybe something bugging out with that?  All i know is that if i
>>> set simo to 20 or 100, then issue fifo list <fifo name> i see that the
>>> correct value.
>>>
>>>
>>> On Mon, Jul 28, 2014 at 1:13 PM, Michael Jerris <mike at jerris.com> wrote:
>>>
>>>> If you call the phone directly multiple times and its working like you
>>>> want, then thats already working.  You just need to set simo=x where x is
>>>> the number of calls you want to send to that agent at a time.
>>>>
>>>> On Jul 28, 2014, at 3:03 PM, Chris Tunbridge <blasterjr at gmail.com>
>>>> wrote:
>>>>
>>>> So by multiple calls are you talking call waiting? its already enabled,
>>>> if i call the extension directly call waiting is functioning, or are you
>>>> saying that i need to configure the same extension multiple times on the
>>>> same device (Ext 1/2 on Cisco, or line 1/2 on aastra) .
>>>>
>>>>
>>>> On Mon, Jul 28, 2014 at 12:09 PM, Michael Jerris <mike at jerris.com>
>>>> wrote:
>>>>
>>>>> First, you need to have the phone configured to allow multiple calls,
>>>>> then you would use the "simo" attribute on the agents to have mod_fifo
>>>>> deliver multiple calls at the same time.
>>>>>
>>>>> On Jul 27, 2014, at 2:17 AM, Chris Tunbridge <blasterjr at gmail.com>
>>>>> wrote:
>>>>>
>>>>> I have a script that creates fifo's on the fly, and at one point i had
>>>>> it worked with call waiting, but i don't remember what i did at that time,
>>>>> nor what changed (months and months ago) however, i cannot seem to get
>>>>> Calls in FIFO to trigger call waiting on the phones that are set as Members
>>>>> of that FIFO Queue.
>>>>>
>>>>> Basically if i have 2 calls come in, and i answer one, i want the 2nd
>>>>> call to ring through to my phone (as well as others) even though i am
>>>>> already on a call, Call Waiting currently works if i dial directly to the
>>>>> device (say extension to extension calling) or even by routing a call
>>>>> straight to an extension, then trying a second call to that extension.
>>>>>
>>>>> I have tested this with the same results on the following
>>>>>
>>>>> Aastra 6757i (Firmware 2.6.2019 and 3.3.something)
>>>>> Cisco SPA525G2
>>>>> Polycom SoundPoint IP 550
>>>>> Jitsi SoftClient
>>>>> X-Lite Soft Client.
>>>>>
>>>>> The behavior is the same regardless of the endpoint, i even tried
>>>>> creating loopbacks in order to trick the system, but from what i can tell,
>>>>> the server isn't even attempting to call the phone that's currently busy.
>>>>>
>>>>> The problem is that we have clients who get off one call, and have to
>>>>> wait 30+ seconds (fifo_member_timeout) before they can answer the next
>>>>> call, I've tried adjusting lag and it seems to have no impact.
>>>>>
>>>>> I'm working on getting a wireshark of this behavior, but i just wanted
>>>>> to reach out and see if the current behavior is in fact the correct one,
>>>>> and if not, or if there's a solution what i can do about it.
>>>>>
>>>>> Have i overlooked something ridiculously small?
>>>>>
>>>>> Here's what my fifo list <id> looks like
>>>>> http://pastebin.freeswitch.com/22943
>>>>>
>>>>> Please let me know if you need anymore information.
>>>>>
>>>>> _________________________________________________________________________
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>>>>
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>>
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