[Freeswitch-users] Call Waiting + FIFO

[Chris Tunbridge]

Which debug do i need to run to see this (i'd love to see it) it'll call
other agents, just not the one who's on the phone.


On Mon, Jul 28, 2014 at 1:57 PM, Michael Jerris <mike at jerris.com> wrote:

> Is it calling other agents or not calling anyone?  If you crank up the
> debug, you can see the actual sql statements its running to find the
> appropriate agent to call.
>
> On Jul 28, 2014, at 3:39 PM, Chris Tunbridge <blasterjr at gmail.com> wrote:
>
> Currently Simo is set to 3, but i've set it as high as 100 and the 2nd
> call never rings through.  Using MySQL via ODBC to manage the FIFO
> Members.  Maybe something bugging out with that?  All i know is that if i
> set simo to 20 or 100, then issue fifo list <fifo name> i see that the
> correct value.
>
>
> On Mon, Jul 28, 2014 at 1:13 PM, Michael Jerris <mike at jerris.com> wrote:
>
>> If you call the phone directly multiple times and its working like you
>> want, then thats already working.  You just need to set simo=x where x is
>> the number of calls you want to send to that agent at a time.
>>
>> On Jul 28, 2014, at 3:03 PM, Chris Tunbridge <blasterjr at gmail.com> wrote:
>>
>> So by multiple calls are you talking call waiting? its already enabled,
>> if i call the extension directly call waiting is functioning, or are you
>> saying that i need to configure the same extension multiple times on the
>> same device (Ext 1/2 on Cisco, or line 1/2 on aastra) .
>>
>>
>> On Mon, Jul 28, 2014 at 12:09 PM, Michael Jerris <mike at jerris.com> wrote:
>>
>>> First, you need to have the phone configured to allow multiple calls,
>>> then you would use the "simo" attribute on the agents to have mod_fifo
>>> deliver multiple calls at the same time.
>>>
>>> On Jul 27, 2014, at 2:17 AM, Chris Tunbridge <blasterjr at gmail.com>
>>> wrote:
>>>
>>> I have a script that creates fifo's on the fly, and at one point i had
>>> it worked with call waiting, but i don't remember what i did at that time,
>>> nor what changed (months and months ago) however, i cannot seem to get
>>> Calls in FIFO to trigger call waiting on the phones that are set as Members
>>> of that FIFO Queue.
>>>
>>> Basically if i have 2 calls come in, and i answer one, i want the 2nd
>>> call to ring through to my phone (as well as others) even though i am
>>> already on a call, Call Waiting currently works if i dial directly to the
>>> device (say extension to extension calling) or even by routing a call
>>> straight to an extension, then trying a second call to that extension.
>>>
>>> I have tested this with the same results on the following
>>>
>>> Aastra 6757i (Firmware 2.6.2019 and 3.3.something)
>>> Cisco SPA525G2
>>> Polycom SoundPoint IP 550
>>> Jitsi SoftClient
>>> X-Lite Soft Client.
>>>
>>> The behavior is the same regardless of the endpoint, i even tried
>>> creating loopbacks in order to trick the system, but from what i can tell,
>>> the server isn't even attempting to call the phone that's currently busy.
>>>
>>> The problem is that we have clients who get off one call, and have to
>>> wait 30+ seconds (fifo_member_timeout) before they can answer the next
>>> call, I've tried adjusting lag and it seems to have no impact.
>>>
>>> I'm working on getting a wireshark of this behavior, but i just wanted
>>> to reach out and see if the current behavior is in fact the correct one,
>>> and if not, or if there's a solution what i can do about it.
>>>
>>> Have i overlooked something ridiculously small?
>>>
>>> Here's what my fifo list <id> looks like
>>> http://pastebin.freeswitch.com/22943
>>>
>>> Please let me know if you need anymore information.
>>> _________________________________________________________________________
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> _________________________________________________________________________
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>
> 
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