[Freeswitch-users] mod_fifo WITHOUT answering the call during queue

[Michael Huber]

The answer why I want to do this is much simpler than you might think. Here
in Germany there are laws: one is not allowed to have callcenter-queues and
the caller has to pay for that. But if you answer the call in freeswitch
for inserting the caller into a queue, the caller has to pay for this right
in this moment.

I know that I am not able to play some music with this solution but the
ringing would be enough for me and the callers. Simulating the ringback is
just a dirty hack and is not a solution for the paypment problem.

So, at the moment no chance to realise this out of the box with mod_fifo?

Best,
Michael


2014-07-17 21:20 GMT+02:00 Michael Jerris <mike at jerris.com>:

> It wouldn't be massively complex to create a patch to allow this in
> mod_fifo, but it doesn't exist today.
>
> On Jul 17, 2014, at 5:16 AM, Markus Lindenberg <
> markus.lindenberg at gmail.com> wrote:
>
> Hi Brian,
>
> I have setups that actually use this feature in Asteirsk Queues. It's used
> for internal hotlines in enterprise PBX. The user controls the PBX so
> staying in RINGING for a minute or is no problem. Usually the calls are
> connected to an agent much much faster, if it is in ringing too long the
> call is escalated to another queue which actually answers the call and
> plays music. So for most callers it doesn't look&feel like they are
> connected to an ACD, which is perceived as annoying by users.
>
> And it doesn't help to just simulate ringing, it doesn't look/feel the
> same on sip phones.
>
> So yeah, there are use cases for that, although I don't need it in
> Freeswitch right now. I'd probably write something that uses event socket
> to control/distribute calls if I need more/stranger things than mod_fifo or
> mod_callcenter can do.
>
> On Tue, Jul 15, 2014 at 5:44 PM, Brian West <brian at freeswitch.org> wrote:
>
>> Why would you want ot do that?  The time a call can sit in that no answer
>> state is very limited once you're in the queue still not answered your
>> provider could end the call with a fast busy, Is it just the ringing you
>> wish to simulate or what?
>>
>
>
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