[Freeswitch-users] mod_fifo WITHOUT answering the call during queue

[Markus Lindenberg]

Hi Brian,

I have setups that actually use this feature in Asteirsk Queues. It's used
for internal hotlines in enterprise PBX. The user controls the PBX so
staying in RINGING for a minute or is no problem. Usually the calls are
connected to an agent much much faster, if it is in ringing too long the
call is escalated to another queue which actually answers the call and
plays music. So for most callers it doesn't look&feel like they are
connected to an ACD, which is perceived as annoying by users.

And it doesn't help to just simulate ringing, it doesn't look/feel the same
on sip phones.

So yeah, there are use cases for that, although I don't need it in
Freeswitch right now. I'd probably write something that uses event socket
to control/distribute calls if I need more/stranger things than mod_fifo or
mod_callcenter can do.

On Tue, Jul 15, 2014 at 5:44 PM, Brian West <brian at freeswitch.org> wrote:

> Why would you want ot do that?  The time a call can sit in that no answer
> state is very limited once you're in the queue still not answered your
> provider could end the call with a fast busy, Is it just the ringing you
> wish to simulate or what?
>
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