[Freeswitch-users] Audio degrades ON TRANSFER with specific MOH file

Sat Apr 12 22:17:19 MSD 2014

Sorry, I should have been more clear.  I was referring to the GUI WEB configuration pages on the CISCO SPA504g itself.
Sean

-----Original Message-----
From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of covici at ccs.covici.com
Sent: Saturday, April 12, 2014 1:47 AM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Audio degrades ON TRANSFER with specific MOH file

Was he using a gui and if so I wonder which one?  I haven't seen any that will choose the codec like that.

Sean Devoy <sdevoy at bizfocused.com> wrote:

> HI All,
> 
> It appears that the user was helping more than I thought.  I had specified pref codec G722 and second and third as "unspecified".  Then there are a series of dropdown list boxes for lots of codecs to be enabled yes or no.
> 
> The user had changed G722 to enabled=NO.  This confused me why the preferred was not being used.
> 
> After re-enabling G722, the problem is resolved.
> 
> But this left me with CODEC questions and the wiki has not answered them for me.  I had read that G722 was the "HD" codec for improved voice quality.  I have also read elsewhere that PCMU or PCMA will give the best quality at the expense of bandwidth.  Now it appears that G722 uses the same bandwidth as PCMA/U.   Very confusing.
> 
> So, if bandwidth is not a concern (at this time), what codec is going to give the best sound quality?
> 
> -----Original Message-----
> From: freeswitch-users-bounces at lists.freeswitch.org 
> [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of 
> Brian West
> Sent: Friday, April 11, 2014 12:27 PM
> To: FreeSWITCH Users Help
> Subject: Re: [Freeswitch-users] Audio degrades ON TRANSFER with 
> specific MOH file
> 
> Looks like its changing on hold/unhold, set it to 0.030, and do PCMU at 30i on your profile or for that user.
> --
> Brian West
> brian at freeswitch.org
> FreeSWITCH Solutions, LLC
> PO BOX 2531
> Brookfield, WI 53008-2531
> Twitter: @FreeSWITCH , @briankwest
> http://www.freeswitchbook.com
> http://www.freeswitchcookbook.com
> 
> T: +1.918.420.9001  |  F: +1.918.420.9002  |  M: +1.918.424.WEST
> iNUM: +883 5100 1420 9001
> ISN: 410*543
> Skype:briankwest
> PGP Key: http://www.bkw.org/key.txt (AB93356707C76CED)
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> On Apr 11, 2014, at 11:19 AM, Sean Devoy <sdevoy at bizfocused.com> wrote:
> 
> > HI Moishe,
> > 
> > Thanks for responding.  I do not have a wireshark of this incident.  I will see about getting one.  I was not sure if it would show anything relevant.
> > 
> > With regard to transcoding, I did not think so.  I am reviewing the logs in pastebin again.
> > 
> > The RTP packet size on all phones is 0.020.  FS is 0.030, but auto-adjusts to 0.020.
> > 
> > I do see at about line 317 in pastebin that the transfer connection appears to be going to PCMU and rtp30:
> > 
> > ...c2f v=0
> > ...c2f o=- 12482737 12482737 IN IP4 71.179.239.241 ...c2f s=- ...c2f 
> > c=IN IP4 71.179.239.241 ...c2f t=0 0 ...c2f m=audio 16490 RTP/AVP 0
> > 101 ...c2f a=rtpmap:0 PCMU/8000 ...c2f a=rtpmap:101
> > telephone-event/8000 ...c2f a=fmtp:101 0-15 ...c2f a=ptime:30 ...c2f
> > 2014-04-01 12:01:51.989154 [DEBUG] switch_core_session.c:1016 Send 
> > signal sofia/external/sip:203 at 71.179.239.241:1467 [BREAK] ...c2f
> > 2014-04-01 12:01:51.989154 [DEBUG] switch_core_session.c:1016 Send 
> > signal sofia/external/sip:203 at 71.179.239.241:1467 [BREAK] ...c2f
> > 2014-04-01 12:01:51.989154 [DEBUG] sofia.c:5815 Channel
> > sofia/external/sip:203 at 71.179.239.241:1467 entering state 
> > [ready][200] ...c2f 2014-04-01 12:01:51.989154 [DEBUG] 
> > sofia_glue.c:5282 Audio Codec Compare 
> > [PCMU:0:8000:30:64000]/[G722:9:8000:20:64000]
> > ...c2f 2014-04-01 12:01:51.989154 [DEBUG] sofia_glue.c:5282 Audio 
> > Codec Compare [PCMU:0:8000:30:64000]/[PCMU:0:8000:20:64000]
> > ...c2f 2014-04-01 12:01:51.989154 [DEBUG] sofia_glue.c:5282 Audio 
> > Codec Compare [PCMU:0:8000:30:64000]/[PCMA:8:8000:20:64000]
> > ...c2f 2014-04-01 12:01:51.989154 [DEBUG] sofia_glue.c:5282 Audio 
> > Codec Compare [PCMU:0:8000:30:64000]/[GSM:3:8000:20:13200]
> > ...c2f 2014-04-01 12:01:51.989154 [DEBUG] sofia_glue.c:5355 
> > Substituting codec PCMU at 30i@8000h ...c2f 2014-04-01 12:01:51.989154 
> > [DEBUG] sofia_glue.c:3190 Set Codec
> > sofia/external/sip:203 at 71.179.239.241:1467 PCMU/8000 30 ms 240 
> > samples
> > 64000 bits ...c2f 2014-04-01 12:01:51.989154 [DEBUG]
> > switch_core_codec.c:111 sofia/external/sip:203 at 71.179.239.241:1467
> > Original read codec set to PCMU:0
> > 
> > I know I checked and they are set to G722 and use primary only.
> > 
> > I will check again and get a new log dump.
> > 
> > Sean
> > -----Original Message-----
> > From: freeswitch-users-bounces at lists.freeswitch.org
> > [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of 
> > Moishe Grunstein
> > Sent: Thursday, April 10, 2014 11:44 PM
> > To: FreeSWITCH Users Help
> > Subject: Re: [Freeswitch-users] Audio degrades ON TRANSFER with 
> > specific MOH file
> > 
> > Do you have a wireshark? Any transcoding going on? What do you have the rtp packet size set to on all phones?
> > 
> > 
> > Thanks,
> > 
> > Moishe Grunstein
> > Tornado Computer Systems, Inc.
> > 212.400.7650 888.IPPBX.US
> > Service Request Email: support at nysolutions.com Polycom Certified VAR 
> > Microsoft Small Business Specialist, Cisco SMB Select Certified
> > 
> > Computer Networking * Managed Services * IP Video Surveillance * 
> > Network Assessments * Web Solutions * Voice over IP * Disaster 
> > Recovery * Network Security * Site Surveys * CMS
> > 
> > -----Original Message-----
> > From: freeswitch-users-bounces at lists.freeswitch.org
> > [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of 
> > Sean Devoy
> > Sent: Thursday, April 10, 2014 10:46 PM
> > To: FreeSWITCH Users Help
> > Subject: Re: [Freeswitch-users] Audio degrades ON TRANSFER with 
> > specific MOH file
> > 
> > Hi Everyone,
> > 
> > I have hit a dead end on this.  I would say she was just crazy except I can reproduce the problem every time.
> > 
> > I have checked her phone setup through the web interface and I cannot find any field that is different from a working phone (except user id and password).  The Directory entries match as well.
> > 
> > Please, any suggestions on further testing/logging I could do would be most welcome.
> > 
> > I am ready to put a $50 bounty on the first person to provide a resolution.  If it is unclear I will do my best to split it up!  This customer is very important and now is very frustrated.
> > 
> > To recap for anyone who does not recognize the thread:
> > When my user at 203 answers incoming calls or places outgoing calls, everything works perfectly.  However, if she does not answer and someone else picks up (i.e. her extension gets a LOSE RACE result) and then transfers to her the audio on the CALLER's end is "muffled".  She says several people have asked if she was under water.  I thought it sounded like someone speaking too close to a microphone.  All phones are CISCO SPA504G models.
> > 
> > There is anecdotal evidence of delayed audio, not delayed connection, but ongoing delayed speech.
> > 
> > This ONLY happens when a call in XFERed to her and it happens every time that occurs. It does not occur if she answers and puts a call on hold and picks it back up.
> > 
> > I could test having her xfer one of the bad audio calls back to someone else.  But, I must say I don't know if it would tell me anything either way!  I suppose I could swap out her physical phone, but that seems HIGHLY unlikely.
> > 
> > The log file is in pastebin:
> > http://pastebin.freeswitch.org/22302
> > 
> > Thanks,
> > Sean
> > 
> > 
> > 
> > ____________________________________________________________________
> > __ ___ Professional FreeSWITCH Consulting Services:
> > consulting at freeswitch.org
> > http://www.freeswitchsolutions.com
> > 
> >  
> > 
> > 
> > Official FreeSWITCH Sites
> > http://www.freeswitch.org
> > http://wiki.freeswitch.org
> > http://www.cluecon.com
> > 
> > FreeSWITCH-users mailing list
> > FreeSWITCH-users at lists.freeswitch.org
> > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-u
> > se
> > rs
> > http://www.freeswitch.org
> > 
> > ____________________________________________________________________
> > __ ___ Professional FreeSWITCH Consulting Services:
> > consulting at freeswitch.org
> > http://www.freeswitchsolutions.com
> > 
> >  
> > 
> > 
> > Official FreeSWITCH Sites
> > http://www.freeswitch.org
> > http://wiki.freeswitch.org
> > http://www.cluecon.com
> > 
> > FreeSWITCH-users mailing list
> > FreeSWITCH-users at lists.freeswitch.org
> > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-u
> > se
> > rs
> > http://www.freeswitch.org
> > 
> > ____________________________________________________________________
> > __ ___ Professional FreeSWITCH Consulting Services:
> > consulting at freeswitch.org
> > http://www.freeswitchsolutions.com
> > 
> >  
> > 
> > 
> > Official FreeSWITCH Sites
> > http://www.freeswitch.org
> > http://wiki.freeswitch.org
> > http://www.cluecon.com
> > 
> > FreeSWITCH-users mailing list
> > FreeSWITCH-users at lists.freeswitch.org
> > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-u
> > se
> > rs
> > http://www.freeswitch.org
> 
> 
> ______________________________________________________________________
> ___ Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
> 
>  
> 
> 
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
> 
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-use
> rs
> http://www.freeswitch.org

--
Your life is like a penny.  You're going to lose it.  The question is:
How do
you spend it?

         John Covici
         covici at ccs.covici.com

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users at lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org