[Freeswitch-users] Transfer A-Leg in a callcenter queue bridged to an agent to another queue

[Cal Leeming [Simplicity Media Ltd]]

Thanks for the extra info, but I can't think of the best way to achieve
what you want to do.

>From everything you've posted, I don't think there is a valid bug report
here and possibly not even a valid feature request, as I'm still not
convinced on the use case.

Unless anyone else knows an immediate answer to this, then you'll need to
spend time trying different approaches and see which works best for you.

My best advice would be to carry on playing around, see how far you get,
perhaps report back in a week with your progress and see if anyone else
bites on the thread.

Alternative if you need immediate answers, you could reach out to the core
devs via FreeSwitch Consulting and pay for an hour of their time on the
phone to go through the issue with you.

Sorry I couldn't be of more help on this.

Cal


On Mon, Sep 30, 2013 at 12:04 PM, Mimiko <vbvbrj at gmail.com> wrote:

> On 30.09.2013 10:33, Cal Leeming [Simplicity Media Ltd] wrote:
> > Can you please try the following on your dialplan;
> >
> https://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session#Continue_recording_on_transfer
> > <action application="set" data="recording_follow_transfer=false"/>
> >
> > Apparently setting that to false will stop the call recording after a
> > transfer - which is the behavior I think you are looking for.
> >
> > Please let me know if I have misinterpreted your problem.
>
> Well this will stop recording on a transfer. Only is that I need the
> recording to continue on transfer to any extension from callcenter
> application, except to extensions associated with another queue in
> callcenter. Ie, record_follow_transfer=true is the default on the whole
> FS system. Only in case of transfer from one queue to another queue
> record must not follow transfer.
>
> I obtained this behavior explicitly stopping recording when transferred
> to any extension associated with a callcenter application. So the
> dialplan contains this:
>
> <extension name="cc1">
>   <condition field="destination_number" expression="^777$"
> break="on-false">
>    <action application="set" data="default_language=ro"/>
>    <action application="answer"/>
>   </condition>
>   <condition field="${cc_record_filename}" expression="^$" break="never">
>    <anti-action application="stop_record_session"
> data="${cc_record_filename}"/>
>   </condition>
>   <condition field="${cc_member_uuid}" expression="^$" break="never">
>    <anti-action application="set" data="cc_base_score=300"/>
>    <!-- play a message before entering the queue. -->
>    <action application="playback" data="phrase:cc_intro"/>
>    <!-- hangup after successful bridge to agent -->
>    <action application="set" data="hangup_after_bridge=true"/>
>    <!-- queue caller -->
>    <action application="set" data="RECORD_STEREO=true"/>
>    <action application="set" data="record_sample_rate=8000"/>
>   </condition>
>   <condition>
>    <action application="bind_meta_app" data="1 b s
> execute_extension::redir_from_cc XML features_local"/>
>    <action application="callcenter" data="cc1"/>
>    <!-- if no agent was reached and using max-wait-time - send to
> general voicemail -->
>    <action application="set" data="playback_terminators=#"/>
>    <action application="playback" data="phrase:no_agents_leave_message"/>
>    <action application="set" data="skip_greeting=true"/>
>    <action application="set" data="skip_instructions=true"/>
>    <action application="voicemail" data="default ${domain_name} cc1"/>
>    <action application="hangup"/>
>   </condition>
> </extension>
>
> <extension name="cc2">
>   <condition field="destination_number" expression="^888$"
> break="on-false">
>    <action application="set" data="default_language=ro"/>
>    <action application="answer"/>
>   </condition>
>   <condition field="${cc_record_filename}" expression="^$" break="never">
>    <anti-action application="stop_record_session"
> data="${cc_record_filename}"/>
>   </condition>
>   <condition field="${cc_member_uuid}" expression="^$" break="never">
>    <anti-action application="set" data="cc_base_score=300"/>
>    <!-- play a message before entering the queue. -->
>    <action application="playback" data="phrase:cc_intro"/>
>    <!-- hangup after successful bridge to agent -->
>    <action application="set" data="hangup_after_bridge=true"/>
>    <!-- queue caller -->
>    <action application="set" data="RECORD_STEREO=true"/>
>    <action application="set" data="record_sample_rate=8000"/>
>   </condition>
>   <condition>
>    <action application="bind_meta_app" data="1 b s
> execute_extension::redir_from_cc XML features_local"/>
>    <action application="callcenter" data="cc2"/>
>    <action application="transfer" data="cc1 XML default"/>
>   </condition>
> </extension>
>
> features_local contains:
>
> <extension name="redir_from_cc">
>   <condition field="destination_number" expression="^redir_from_cc$">
>    <action application="answer"/>
>    <action application="read" data="11 11
> 'tone_stream://%(10000,0,350,440)' digits 5000 #"/>
>    <action application="execute_extension" data="is_transfer_from_cc XML
> features_local"/>
>   </condition>
> </extension>
>
> <extension name="is_transfer_from_cc">
>   <condition field="destination_number"
> expression="^is_transfer_from_cc$"/>
>   <condition field="${digits}" expression="^(\d+)$">
>    <action application="transfer" data="-bleg ${digits} XML default"/>
>    <anti-action application="eval" data="cancel transfer"/>
>   </condition>
> </extension>
>
>
> --
> Mimiko desu.
>
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