[Freeswitch-users] help on mod_callcenter

Mon Jun 24 11:10:19 MSD 2013

Also When the script listening on port 9090 is executing, the call is not
transferred to any of the agents.

On Mon, Jun 24, 2013 at 12:27 PM, Ashish gautam <ashish at nms.co.in> wrote:

> I have this in my dialplan:
>
> <include>
> <extension name="cool_fifo">
> <condition field="destination_number" expression="^(47673503)$">
> <action application="answer"/>
> <action application="socket" data="127.0.0.1:9090 async full"/>
> <action application="record_session"
> data="$${base_dir}/recordings/${uuid}.wav"/
> >
> <action application="callcenter" data="acd at default"/>
> <action application="hangup" data="NORMAL_CLEARING"/>
> </condition>
> </extension>
> </include>
>
> Only the CHANNEL_HANGUP event is thrown to the script which listens on
> port 9090. No other event is thrown.
>
> On Fri, Jun 21, 2013 at 6:10 PM, Antonio Teixeira <eagle.antonio at gmail.com
> > wrote:
>
>>  You should already have call center events been printed into the
>> console.
>>
>> simply join the call center module as a agent or member.
>> and a new event pops ..
>>
>>
>>
>>
>> On 6/21/13 1:32 PM, Ashish gautam wrote:
>>
>> I have an external script which simply listens on port 9090 on the same
>> server and throws anything received on the console, I want this script to
>> listen to the event generated by mod_callcenter.
>>
>>  Can this happen?
>>
>> On Fri, Jun 21, 2013 at 3:49 PM, Antonio Teixeira <
>> eagle.antonio at gmail.com> wrote:
>>
>>>  Hello Not a Perl fan so i will assume everything is OK from a sytanx
>>> point of view.
>>>
>>> Now dont do
>>>  my $result = $fs->api("callcenter_config queue list members acd at default
>>> ");
>>>  print $result;
>>>
>>> The trick here is that the program will only monitor events it will not
>>> send .. so
>>>
>>>   #!/usr/bin/perl
>>> use ESL;
>>> our $host = "10.1.30.236";
>>> our $port = 8021;
>>> our $password = "ClueCon";
>>>
>>>  my $fs = new ESL::ESLconnection($host, $port, $password);
>>>
>>>  # Listen to All events
>>> if($fs->connected()){
>>>     $fs->events("plain","all");
>>>  }
>>>
>>> while($fs->connected()){
>>>
>>>  print "while\n";
>>>  my $reply = $fs->recvEventTimed(1000);
>>>
>>>  if($reply){
>>>
>>>      //just print the event here
>>>     e.serialize()
>>> }
>>> }
>>>
>>>
>>> Now with a soft phone call the call center you should start receiving
>>> events then you just need to narrow it down
>>> If this doesn't work try the following:
>>>
>>> You are capturing ALL FS events this means you will get stuff like
>>> HEARTBEAT and so on if you *dont* RECEIVE anything there is a problem
>>> with your script.
>>>
>>> First get the basic right , make the program connecr and listen for all
>>> events.
>>> Then tackle the callcenter part ..
>>>
>>> Todo :
>>>
>>> Get the program syntax right
>>>
>>> You are registering to get all the events from freeswitch
>>>
>>> You are making a loop while($fs->connected()){ you program cant exit
>>> "normally" unless you lost the connection from FS
>>>
>>> You MUST receive something from FS , this is *mandatory*
>>>
>>> All the ESL commands are here
>>> http://wiki.freeswitch.org/wiki/Event_Socket_Library
>>> http://wiki.freeswitch.org/wiki/Event_Socket_Library#Simple_Perl_Example
>>>
>>>
>>>  Just keep trying esl requires more work than normal "libraries" but its
>>> worth it also read the ESL manual.
>>>
>>> Antonio
>>>
>>>
>>> On 6/21/13 10:58 AM, Ashish gautam wrote:
>>>
>>> I have done this in a perl script:
>>>
>>>   #!/usr/bin/perl
>>> use ESL;
>>> our $host = "10.1.30.236";
>>> our $port = 8021;
>>> our $password = "ClueCon";
>>>
>>>  my $fs = new ESL::ESLconnection($host, $port, $password);
>>> # Listen to All events
>>> if($fs->connected()){
>>> $fs->events("plain","all");
>>> }
>>>
>>>
>>>   while($fs->connected()){
>>>  print "while\n";
>>>  my $reply = $fs->recvEventTimed(1000);
>>>  if($reply){
>>>  my $event_name = $reply->getHeader("CC-Action");
>>>  if($event_name eq 'member-queue-start'){
>>>  my $session_uuid = $reply->getHeader("CC-Member-Session-UUID");
>>>  my $session_cnum = $reply->getHeader("CC-Member-CID-Number");
>>>  }
>>>  }
>>> }
>>> 1;
>>>
>>>  The script ends showing nothing. Where is the problem?
>>> On Fri, Jun 21, 2013 at 2:42 PM, Antonio Teixeira <
>>> eagle.antonio at gmail.com> wrote:
>>>
>>>>  Callcenter Events
>>>> http://wiki.freeswitch.org/wiki/Mod_callcenter#Events
>>>>
>>>> ESL Inbound
>>>> http://wiki.freeswitch.org/wiki/Mod_event_socket#Inbound
>>>>
>>>> The trick
>>>> Make a program in *whatever* ( extra points for doing it in asm)
>>>> Connect to FS send send "gimme all the events" or you can narrow it
>>>> down a bit ...
>>>> And handle the events on your code
>>>>
>>>> " Taken from a old script of mine "
>>>>
>>>> con = ESLconnection("192.168.0XXXXXX","8021","ClueCon")
>>>>
>>>> if con.connected:
>>>>
>>>>     // Gimme all the events OR you can narrow this ...
>>>>     con.events("plain", "all");
>>>>
>>>>     while con.connected():
>>>>         e = con.recvEventTimed(1000)
>>>>
>>>>         if e and e.getHeader("Event-Name") == 'CUSTOM' and
>>>> e.getHeader("Event-Subclass") == 'callcenter::info':
>>>>
>>>>
>>>>
>>>>
>>>> On 6/21/13 9:56 AM, Ashish gautam wrote:
>>>>
>>>>  Hi,
>>>>
>>>>  I am working with mod_callcenter. I want FS to send event data to an
>>>> external script on two events when they happen. first when a caller is just
>>>> answered and is in waiting state. Second, when he is connected to any agent.
>>>>
>>>>  I have written this line in the dialplan:
>>>>
>>>>  <action application="socket" data="127.0.0.1:8022 async full"/>
>>>>
>>>>  is it going to do something?
>>>>
>>>>  Please throw some light on it.
>>>>
>>>>  --
>>>> Ashish Gautam
>>>>
>>>>
>>>>
>>>>
>>>>  _________________________________________________________________________
>>>> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>>>>
>>>> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>>>>
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>>>>
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>>>>
>>>>
>>>>
>>>>
>>>> _________________________________________________________________________
>>>> Professional FreeSWITCH Consulting Services:
>>>> consulting at freeswitch.org
>>>> http://www.freeswitchsolutions.com
>>>>
>>>> 
>>>> 
>>>>
>>>> Official FreeSWITCH Sites
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>>>>
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>>>>
>>>>
>>>
>>>
>>>  --
>>> Ashish Gautam
>>>
>>> Nucleus Microsystems (Pvt.) Ltd.
>>>
>>> Ph. 011 47574758
>>>
>>>
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>>>
>>> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>>>
>>> Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
>>>
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>>>
>>>
>>>
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
>>> 
>>> 
>>>
>>> Official FreeSWITCH Sites
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>>>
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>>>
>>>
>>
>>
>>  --
>> Ashish Gautam
>>
>> Nucleus Microsystems (Pvt.) Ltd.
>>
>> Ph. 011 47574758
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>>
>> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>>
>> Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
>>
>> FreeSWITCH-users mailing listFreeSWITCH-users at lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.freeswitch.org
>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
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>> http://www.freeswitch.org
>>
>>
>
>
> --
> Ashish Gautam
>
> Nucleus Microsystems (Pvt.) Ltd.
>
> Ph. 011 47574758
>

-- 
Ashish Gautam

Nucleus Microsystems (Pvt.) Ltd.

Ph. 011 47574758
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