[Freeswitch-users] Is this kind of whisper possible?

[Avi Marcus]

But the media is handled by FreeSWITCH, so it doesn't really matter if sip
supports it... It's something theoretically FreeSWITCH could handle for
you...

-Avi
On Jun 12, 2013 12:17 PM, "Jeff Bernhardt" <jeff at askcornerstone.net> wrote:

>  Yes, we have a customer who used to work in a place with an old
> Panasonic PBX and Panasonic phones that had this feature and he loved it.
> His secretary could whisper in his handset, he’d hit a key and be able to
> talk to the secretary really quick without the other party even knowing
> he’d done anything. We were told by a guy who used to consult for us on
> Asterisk stuff that this isn’t possible due to the nature of how SIP works,
> but we’ve always kind of wondered.****
>
> ** **
>
> Jeff Bernhardt****
>
> Systems Administrator****
>
> Cornerstone Consulting****
>
> 808.440.2900****
>
> ** **
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Cal Leeming
> [Simplicity Media Ltd]
> *Sent:* Monday, June 10, 2013 6:15 AM
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Is this kind of whisper possible?****
>
> ** **
>
> This would be pretty damn awesome, I've always been a fan of PTT and
> having this somehow mixed into your SIP handset would be cool.. having this
> hooked up to an external controller would be an awesome hack project. ****
>
> ** **
>
> You could even do it in software, a little desktop app for controlling
> your phone / open channel with a PTT button for intercom. ****
>
> ** **
>
> Going back to your original question, the technical implementation, I'm
> not completely sure how this would be done. I'm wondering if you could use
> ESL to take over a channel temporarily.. perhaps you could place the call
> temporarily into parking, connect the bridge to an application which
> records the audio, then pulls the call from parking and re-bridges..
> perhaps using a remote initiated series of transfers. (there might be a
> more elegant way.. or maybe Anthony could write a small patch that
> introduces this in a cleaner way).****
>
> ** **
>
> If it's not currently possible, I'd still +1 purely on the awesomeness.***
> *
>
> ** **
>
> Cal****
>
> ** **
>
> On Mon, Jun 10, 2013 at 4:51 PM, Michael Jerris <mike at jerris.com> wrote:**
> **
>
> You can control this remotely as well if you have some sort of other
> interface to use.****
>
> ** **
>
> On Jun 10, 2013, at 7:48 AM, Cal Leeming [Simplicity Media Ltd] <
> cal.leeming at simplicitymedialtd.co.uk> wrote:****
>
>
>
> ****
>
> That's actually a pretty neat feature, but I'm not sure how feasible it
> would be to do this via DTMF, purely on the user experience point of view..
> ****
>
> ** **
>
> For example, say your whisper key is *#, followed by the extension, then a
> final #, to start the whisper, so *#1234#, followed by another hash to stop
> the whisper - that's a lot of buttons to be pushing. And how would you
> handle the user not currently being on a call? Would it record your
> response, call the extension, and play it back to them? ****
>
> ** **
>
> In theory, something like this would be really cool, but without a
> dedicated PTT button on the phone I think it might be too fiddly to use -
> although this would really be personal preference and others may disagree..
> ****
>
> ** **
>
> Cal****
>
> ** **
>
> On Mon, Jun 10, 2013 at 11:26 AM, Jeff Bernhardt <jeff at askcornerstone.net>
> wrote:****
>
> I’m wondering if the following is possible:****
>
>  ****
>
> Caller A is on a call with caller B. Caller C (maybe a secretary) has an
> urgent message for caller A and wants to barge into the call so that only
> caller A can hear him/her. This is called “whisper” or “agent coaching,”
> which I believe is possible… BUT, is it possible for caller B to then push
> a key combination and whisper back to caller C without caller A hearing? *
> ***
>
>  ****
>
> For instance, the secretary whispers into the boss, “Hey, I have Mr. Jones
> on another call and he says it’s urgent. Do you want to take it?” and the
> boss wants to respond to the secretary right there without putting the
> current caller on hold, so he hits *500 or something and tells the
> secretary, “Tell Mr. Jones I’ll call him back” without disrupting the
> current caller babbling on. Is this possible?****
>
>  ****
>
> ** **
>
>
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