[Freeswitch-users] Is this kind of whisper possible?

[Cal Leeming [Simplicity Media Ltd]]

This would be pretty damn awesome, I've always been a fan of PTT and having
this somehow mixed into your SIP handset would be cool.. having this hooked
up to an external controller would be an awesome hack project.

You could even do it in software, a little desktop app for controlling your
phone / open channel with a PTT button for intercom.

Going back to your original question, the technical implementation, I'm not
completely sure how this would be done. I'm wondering if you could use ESL
to take over a channel temporarily.. perhaps you could place the call
temporarily into parking, connect the bridge to an application which
records the audio, then pulls the call from parking and re-bridges..
perhaps using a remote initiated series of transfers. (there might be a
more elegant way.. or maybe Anthony could write a small patch that
introduces this in a cleaner way).

If it's not currently possible, I'd still +1 purely on the awesomeness.

Cal

On Mon, Jun 10, 2013 at 4:51 PM, Michael Jerris <mike at jerris.com> wrote:

> You can control this remotely as well if you have some sort of other
> interface to use.
>
> On Jun 10, 2013, at 7:48 AM, Cal Leeming [Simplicity Media Ltd] <
> cal.leeming at simplicitymedialtd.co.uk> wrote:
>
> That's actually a pretty neat feature, but I'm not sure how feasible it
> would be to do this via DTMF, purely on the user experience point of view.
>
> For example, say your whisper key is *#, followed by the extension, then a
> final #, to start the whisper, so *#1234#, followed by another hash to stop
> the whisper - that's a lot of buttons to be pushing. And how would you
> handle the user not currently being on a call? Would it record your
> response, call the extension, and play it back to them?
>
> In theory, something like this would be really cool, but without a
> dedicated PTT button on the phone I think it might be too fiddly to use -
> although this would really be personal preference and others may disagree.
>
> Cal
>
> On Mon, Jun 10, 2013 at 11:26 AM, Jeff Bernhardt <jeff at askcornerstone.net>wrote:
>
>>  I’m wondering if the following is possible:****
>>
>> ** **
>>
>> Caller A is on a call with caller B. Caller C (maybe a secretary) has an
>> urgent message for caller A and wants to barge into the call so that
>> only caller A can hear him/her. This is called “whisper” or “agent
>> coaching,” which I believe is possible… BUT, is it possible for caller B to
>> then push a key combination and whisper back to caller C without caller A
>> hearing? ****
>>
>> ** **
>>
>> For instance, the secretary whispers into the boss, “Hey, I have Mr.
>> Jones on another call and he says it’s urgent. Do you want to take it?” and
>> the boss wants to respond to the secretary right there without putting the
>> current caller on hold, so he hits *500 or something and tells the
>> secretary, “Tell Mr. Jones I’ll call him back” without disrupting the
>> current caller babbling on. Is this possible?****
>>
>> ** **
>>
>
>
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