[Freeswitch-users] Is this kind of whisper possible?

[Avi Marcus]

For this use case, you only need the option to whisper back to the
secretary. I doubt the DTMF sequence will hold this back. The main issue is
how to listen to one but talk to a different person.

-Avi
On Jun 10, 2013 2:56 PM, "Cal Leeming [Simplicity Media Ltd]" <
cal.leeming at simplicitymedialtd.co.uk> wrote:

> That's actually a pretty neat feature, but I'm not sure how feasible it
> would be to do this via DTMF, purely on the user experience point of view..
>
> For example, say your whisper key is *#, followed by the extension, then a
> final #, to start the whisper, so *#1234#, followed by another hash to stop
> the whisper - that's a lot of buttons to be pushing. And how would you
> handle the user not currently being on a call? Would it record your
> response, call the extension, and play it back to them?
>
> In theory, something like this would be really cool, but without a
> dedicated PTT button on the phone I think it might be too fiddly to use -
> although this would really be personal preference and others may disagree..
>
> Cal
>
> On Mon, Jun 10, 2013 at 11:26 AM, Jeff Bernhardt <jeff at askcornerstone.net>wrote:
>
>>   I’m wondering if the following is possible:****
>>
>> ** **
>>
>> Caller A is on a call with caller B. Caller C (maybe a secretary) has an
>> urgent message for caller A and wants to barge into the call so that
>> only caller A can hear him/her. This is called “whisper” or “agent
>> coaching,” which I believe is possible… BUT, is it possible for caller B to
>> then push a key combination and whisper back to caller C without caller A
>> hearing? ****
>>
>> ** **
>>
>> For instance, the secretary whispers into the boss, “Hey, I have Mr.
>> Jones on another call and he says it’s urgent. Do you want to take it?” and
>> the boss wants to respond to the secretary right there without putting the
>> current caller on hold, so he hits *500 or something and tells the
>> secretary, “Tell Mr. Jones I’ll call him back” without disrupting the
>> current caller babbling on. Is this possible?****
>>
>> ** **
>>
>> Jeff****
>>
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>
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>
> 
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