[Freeswitch-users] Is this kind of whisper possible?
Avi Marcus
avi at avimarcus.net
Mon Jun 10 15:11:37 MSD 2013
https://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop shows how
to talk to either party, but I don't see there how they can talk back.
Maybe someone else knows more.
-Avi
On Mon, Jun 10, 2013 at 1:26 PM, Jeff Bernhardt <jeff at askcornerstone.net>wrote:
> I’m wondering if the following is possible:****
>
> ** **
>
> Caller A is on a call with caller B. Caller C (maybe a secretary) has an
> urgent message for caller A and wants to barge into the call so that only
> caller A can hear him/her. This is called “whisper” or “agent coaching,”
> which I believe is possible… BUT, is it possible for caller B to then push
> a key combination and whisper back to caller C without caller A hearing? *
> ***
>
> ** **
>
> For instance, the secretary whispers into the boss, “Hey, I have Mr. Jones
> on another call and he says it’s urgent. Do you want to take it?” and the
> boss wants to respond to the secretary right there without putting the
> current caller on hold, so he hits *500 or something and tells the
> secretary, “Tell Mr. Jones I’ll call him back” without disrupting the
> current caller babbling on. Is this possible?****
>
> ** **
>
> Jeff****
>
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