[Freeswitch-users] Problems with sip provider

[Cal Leeming [Simplicity Media Ltd]]

+1.

We suffered a similar problem with our first round of providers, it took us
nearly 4 months to get them to fix it, and even after they fixed it, we
found other problems.

It's totally your choice if you want to continue trying to get it fixed,
but most of the time, it's not worth the time/effort.

My two cents at least.

Cal

On Mon, Feb 18, 2013 at 6:34 PM, Michael Collins <msc at freeswitch.org> wrote:

> Ask them for a list of devices that they support. Once you have that we
> can probably help you figure out how to fool them into thinking that they
> are talking to one of those "supported" devices. In cases where the
> provider is so totally foolish like this you have two choices:
> * Use their foolishness against them and make them think your FreeSWITCH
> server is really something else
> * Switch providers
>
> I know that's probably not what you want to hear but it is indeed the
> truth.
>
> -MC
>
>
> On Sun, Feb 17, 2013 at 10:48 PM, Johan Helsingius <julf at julf.com> wrote:
>
>> > You don't need them to tell you how to configure your device to talk to
>> them (a
>> > FS specific question), you want them to tell you why the authentication
>> failed
>> > (specific to their end). Once we know that it should be possible to
>> know what
>> > needs to be adjusted.
>>
>> Indeed. But the problem is that I can't get past their (useless) first
>> level helpdesk to talk to the people who might actually have access to
>> their logs.
>>
>>         Julf
>>
>>
>>
>> _________________________________________________________________________
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>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
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>
>
>
> --
> Michael S Collins
> Twitter: @mercutioviz
> http://www.FreeSWITCH.org
> http://www.ClueCon.com
> http://www.OSTAG.org
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
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> http://wiki.freeswitch.org
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>
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