[Freeswitch-users] JIRA closes unfixed problems ??

[Ken Rice]

Also don¹t forget, we do manually close unresolved bugs on a regular
basis... This is only done after multiple attempts to get more information
from a reporter, and we can not figure out how to duplicate the issue. I
would say that most of these issues are user error but we have no way to
really know that because well, the reporters need to provide more
information... 

So for everyone else reading this, if you open a Jira, please, follow up
when people ask for more info... It just helps make the world a better
place!


On 8/30/13 7:27 AM, "Jayanth Acharya" <jayachar88 at gmail.com> wrote:

> Thanks Andrew. You are right, and I was wrong. FS project's usage of JIRA is
> somewhat different than how we use JIRA at work, and thus got confused, as I
> didn't find the change-management information at the place I was looking.
> Sorry about the confusion folks.
> 
> 
> On Fri, Aug 30, 2013 at 1:58 PM, Andrew Cassidy
> <andrew at cassidywebservices.co.uk> wrote:
>> I may be wrong, but this is my understanding:
>> 
>> In a way it is a timeout, but usually where they dev has been waiting for a
>> response from the reporter to say whether or not the fix worked. 
>> 
>> So, in most cases, it's been fixed but the fix has not been verified by the
>> reporter.
>> 
>> 
>> On 30 August 2013 09:16, Jayanth Acharya <jayachar88 at gmail.com> wrote:
>>> Was browsing through the JIRA database, trying to identify any discussion
>>> regarding the audio distortion, and I found several tickets that have been
>>> closed (at least, that is how I interpret the closure), because they have
>>> been inactive for some time (15 days??). Which effectively means that the
>>> bug-closure is not by solving/fixing, but simply timing-out, in the hope
>>> that the bug "somehow magically" got fixed in the latest release ?? I hope I
>>> am terribly mistaken in my interpretation.
>>> 
>>> J
>>> 
>>> 
>>> 
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>> 
>> 

-- 
Ken
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