[Freeswitch-users] Transfer / Forward calls - from an operator to an extension after the call is picked

[Nandy Dagondon]

Hi Ravi,

The Local_extension entries in default.xml dialplan is meant for analog
phones only where the star(*) key is monitored. In IP phones, it's all done
in the SIP messages.

/Nandy

On Wed, Aug 21, 2013 at 1:11 AM, Ravi <sravi123 at yahoo.com> wrote:

>  Thanks again, Nandy. The TRANSFER and HOLD buttons have been there for
> long, but went unnoticed :) For some reason, I was thinking that there
> should be some provision in freeswitch to transfer calls. But it has turned
> out to be much simpler. I have Grandstream phones, and I am able to
> transfer calls.
> Since this solution worked, I have not checked the default.xml for call
> transfers. I shall check them soon.
>
> Thanks.
> Ravi
>
>
>
> On 20/08/13 1:53 AM, Nandy Dagondon wrote:
>
> Hi Ravi,
>
>  Nice to know it helped. What  you're describing is Supervised Call
> Transfer. Locate your phone's HOLD and TRANSFER buttons.
> 1. Press HOLD to place the caller on-hold. She'll enjoy the music :-)
> 2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party.
> 3. If she accepts it, press the TRANSFER button then hang-up.
> 4. If not, press the HOLD button to resume talking to the caller.
>
>  For analog phones, the vanilla default.xml dialplan has an example in
> the Local extension section what keys are bound to call transfers.
>
>  /Nandy
>
>
> On Tue, Aug 20, 2013 at 1:42 AM, Ravi <sravi123 at yahoo.com> wrote:
>
>>  Thank you Nandy for the response. It helped, and I am able to route
>> calls.
>>
>> I am able to transfer the call, when it comes in, to the operator through
>> Freeswitch. After the operator takes the call, the operator talks to the
>> caller for a couple of minutes, and then has to transfer the call to one of
>> the extensions say 1010. How is that done ? Or as a simple case, how can i
>> transfer a call that I have received to another extension ?
>>
>> Perhaps this is very easy, but I am not sure where to find this
>> information.
>>
>> Thanks.
>> Ravi
>>
>>
>> On 19/08/13 9:24 AM, Nandy Dagondon wrote:
>>
>>  Hi,
>>
>> 1. Copy your working dialplan entry.
>>  2. Add <condition field="caller_id_number" data="4302000"/>
>>  3. Change the bridge/transfer application to connect to the operator
>>
>>  Take note to place the above entry ahead of your working entry. I hope
>> this helps.
>>  /Nandy
>>
>>
>> On Sun, Aug 18, 2013 at 8:01 PM, Ravi <sravi123 at yahoo.com> wrote:
>>
>>>  Hello Everyone !
>>>
>>> I have successfully configured my PRI connection. I am able to send and
>>> receive calls. Now I am trying to have an operator handle one number - say
>>> 4302000. When any call is received the operator will talk to the caller and
>>> need to transfer the call to an extension. I tried looking at dialplan
>>> documentation, and I think I find only instances where the transfer is done
>>> within the program and not when some one picks up the call.
>>>
>>> Can some one please point me to right place/ documents where I can find
>>> information regarding this.
>>>
>>> I did find a link with some similar request, but the information is
>>> limited.
>>>
>>> http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.html
>>>
>>> Thanks for your help.
>>> Ravi
>>>
>>>
>>>
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>>
>>
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>>
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>>
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>
>
> _________________________________________________________________________
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>
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>
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>
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>
>
> _________________________________________________________________________
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> http://www.freeswitchsolutions.com
>
> 
> 
>
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>
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