[Freeswitch-users] mod_callcenter - cc_warning_tone not working

[Mark Berry]

I've had the same problem.  What I ended up having to do was have a
pre-bridge execute execute a script that displaces an audio beep to the
agent manually. Though it's not elegant , I'm able to achieve what i'm
needing with this method.


On Wed, Jul 24, 2013 at 7:42 AM, <bedgar at vseinc.com> wrote:

> All,****
>
> ** **
>
> Hopefully Marc Olivier Chouinard will catch this thread and have an answer
> for me…****
>
> ** **
>
> Brian****
>
> ** **
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Brian Edgar
> *Sent:* Monday, July 22, 2013 3:23 PM
> *To:* freeswitch-users at lists.freeswitch.org
> *Subject:* [Freeswitch-users] mod_callcenter - cc_warning_tone not working
> ****
>
> ** **
>
> Hello Experts,****
>
> ** **
>
> I have been working on setting up a call center in FS and am having a
> problem with the warning tone notification.  It does not play any tones
> before the caller is bridged to the agent.  I am using the latest stable
> build for 1.2 and I am using the example in the wiki: ****
>
> ** **
>
> https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby****
>
> ** **
>
> Snippet:****
>
> ** **
>
> <extension>****
>
>   <condition field="destination_number" expression="^(4099)$">****
>
>     <action application="set" data="transfer_after_bridge=4099"/> <!--
> Remove this if you just want to get a single call ****
>
>     <action application="sleep" data="300"/> <!-- Small delay for safety
> needs -->****
>
>     <action application="set" data="res=${callcenter_config(agent set uuid
> ${caller_id_number}@${domain_name} '${uuid}')}" />****
>
>     <action application="set" data="res=${callcenter_config(agent set type
> ${caller_id_number}@${domain_name} 'uuid-standby')}" />****
>
>     <action application="set" data="res=${callcenter_config(agent set
> status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" />***
> *
>
>     <action application="set" data="res=${callcenter_config(agent set
> state ${caller_id_number}@${domain_name} 'Waiting')}" />****
>
>     <action application="set"
> data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>****
>
>     <action application="answer" />****
>
>     <action application="playback" data="$${hold_music}"/>****
>
> ** **
>
>   </condition>****
>
> </extension>****
>
> ** **
>
> I have tried changing the tone values to see if making it repeat or play
> longer would produce a positive result.  No dice…****
>
> ** **
>
> On a second note, is there a way to play a file to the agent before the
> call is bridged?  My call center services multiple brands and would like to
> have the agent greet the caller appropriately.****
>
> ** **
>
> Thank you,****
>
> ** **
>
> Brian Edgar****
>
> _________________________________________________________________________
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>
> 
> 
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