[Freeswitch-users] mod_callcenter: Agents not being added through API

[Ashish gautam]

Hi,

I am trying to add new agents through api commands and setting parameters
through a series of commands which are:

*api callcenter_config agent add 1005 callback*
*
*
*api callcenter_config agent set status 1005 Available*
*
*
*api callcenter_config agent set wrap_up_time 1005 10*
*
*
*api callcenter_config agent set reject_delay_time 1005 10*
*
*
*api callcenter_config agent set busy_delay_time 1005 60*
*
*
*api callcenter_config agent set max_no_answer 1005 0*

Then I run list agents command which shows:

*1005|single_box||callback|[call_timeout=10]user/1005 at 10.1.30.229
|Available|Waiting|0|10|10|60|0|0|0|0|1366866831|0|0|0|0*
*
*
But when callers call into the queue this agent does not ring. fs_cli shows
:

*Cannot create outgoing channel of type [user] cause: [USER_NOT_REGISTERED]*
*
*
Please throw some light.

Regards,

Ashish
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