[Freeswitch-users] Setting custom presence/BLF

[Colin Mason]

Yes this can be done. I used this for a call centre application with Linksys 504G phones. I wrote a python script that is always running and uses ESL to listen for certain events and then changes the color/status of the BLF depending on whether the agent is logged in or out of the mod_callcenter queue.

I listen for 2 custom events that are called from the dialplan:
<action application="event" data="Event-Subclass=blf::red,Event-Name=CUSTOM,username=${caller_id_number}"/>

blf::green
blf::red

I also listen for 2 normal events:

sofia::register
PRESENCE_PROBE

When one of the custom BLF events is received I craft a PRESENCE_OUT events which sends a NOTIFY to the phones and changes the BLF color. 

The reason I have to listen to the register and presence_probe events is because FreeSWITCH will override the BLF if I don't. When I receive one of these events I use mod_callcenter API commands to check if the agent is logged in or out and change the color of the BLF accordingly with a PRESENCE_OUT (notify) event.

Hope this helps.

Colin



-----Original Message-----
From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of François
Sent: Friday, April 12, 2013 7:03 AM
To: freeswitch-users at lists.freeswitch.org
Subject: [Freeswitch-users] Setting custom presence/BLF

Hello,

Is it possible to modify the presence/BLF status of a specific directory user, or of a virtual one?

Can it be done with ESL + custom presence event? Is there an API to check/set presence status of a user (to use with an empty "virtual" user just for BLF light)?

The purpose would be to control BLF lights on the phones to show custom status like:
- show presence of endpoints connected to another FS
- light up if at least one of several phones (department) is in a call
- light up if coffee is ready
- ...

Thanks,
François.


_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com

 

Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users at lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org