[Freeswitch-users] Help needed in a Contact Center solution

[Nitin Tomer]

Hi,

 

I am planning to keep a definite number of extensions (say 50) reserved for
parking calls. Is there a way, using which I can get the available parking
slots and park the call there? And then enter the parked extension number
and user selection in a database?

 

Regards

 

Nitin

 

From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Michael
Collins
Sent: Thursday, September 27, 2012 10:22 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Help needed in a Contact Center solution

 

Don't forget about our two books:
http://link.packtpub.com/nuIOlX
https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele
phony-systems/book

They discuss items 1 and 2 in pretty good detail, especially chapter 6 of
the "bridge" book (it has a bridge on the cover)
-MC

On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe at gundy.org> wrote:

On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer at newgen.co.in> wrote:
> 1. An end-customer calls, the call is handled by mod_ivr.
> 2. Customer is presented with a menu, she makes selection and also enters
> some identification. Her call is parked on a pre-decided extension and an
> entry is made in a database for this call. This entry will hold the
> selections made by the caller and the extension where call is parked.

<SNIP>


> Please guide me on how can do points 1 & 2.

1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept
2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ?


Gabe

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