[Freeswitch-users] Best way to pass CRM data from FSClient into Freeswitch?

[roland at callrica.co.za]

I added the sip_h-X-crm_data variable to FSClient and then updated the FS
Server's dialplan to use ${sip_h-X-crm_data} for the voice recording
name...voila... pure magic! 

Many thanks!



-----Original Message-----
From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Mitch
Capper
Sent: 23 October 2012 04:40 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Best way to pass CRM data from FSClient into
Freeswitch?

you can add variables however variables by default are not transmitted to
the server. You would want to add sip headers most likely
(variable_sip_h_x) which then would be (I believe).

~mitch

On Tue, Oct 23, 2012 at 6:45 AM,  <roland at callrica.co.za> wrote:
> Further to my email, I've been stepping thru the FSClient code, and I 
> see all calls are made using this syntax:
>
> {origination_caller_id_name='MyCallerIDName',origination_caller_id_num
> ber='M
> yCallerIDNumber'}sofia/gateway/1/5000
>
> Can I add my own variables e.g.
>
> {origination_caller_id_name='MyCallerIDName',origination_caller_id_num
> ber='M yCallerIDNumber', crm_accountid='1234',
> crm_contactname='johnsmith'}sofia/gateway/1/5000
>
> And use the FS server dialplan to extract them into variables I can 
> use in CDR and Voice recording?
>
>
>
>
>
>
> -----Original Message-----
> From: freeswitch-users-bounces at lists.freeswitch.org
> [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of 
> roland at callrica.co.za
> Sent: 18 October 2012 02:22 PM
> To: freeswitch-users at lists.freeswitch.org
> Subject: [Freeswitch-users] Best way to pass CRM data from FSClient 
> into Freeswitch?
>
> Hi Freeswitch Team,
>
> I'm looking for advice on how to pass CRM related information from a 
> FSClient to a Freeswitch server and use that data to customise the 
> voice recording file name and CDR
>
> The use case is like this:
>
> 1. User starts softphone and dials a contact from his contact list 
> e.g. John Smith
>
> 2. Softphone passes CRM Data e.g. "John Smith" with call into 
> Freeswitch
>
> 3. Freeswitch switches the call and records the conversation
>
> 4. Freeswitch labels the recording filename as "John
Smith_SomeDateTime.wav"
>
> 5. Freeswitch tags the CDR with "John Smith" and call duration, start 
> time etc...
>
> I would like all the voice recordings and CDRs to be stored on the FS 
> Server.
>
> Is it possible for the FSClient to embed the CRM data in the SIP 
> message, and the FS server extract it into variables for use in the dial
plan?
>
> Very new to all this, so any pointers would be much appreciated.
>
> Rgds
>
>
>
>
>
>
>
> ______________________________________________________________________
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> http://www.freeswitchsolutions.com
>
>  
> 
>
> Official FreeSWITCH Sites
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>
>
> ______________________________________________________________________
> ___ Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
>  
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
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> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-use
> rs
> http://www.freeswitch.org

_________________________________________________________________________
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