[Freeswitch-users] Best way to pass CRM data from FSClient into Freeswitch?

[roland at callrica.co.za]

Further to my email, I've been stepping thru the FSClient code, and I see
all calls are made using this syntax:

{origination_caller_id_name='MyCallerIDName',origination_caller_id_number='M
yCallerIDNumber'}sofia/gateway/1/5000

Can I add my own variables e.g.

{origination_caller_id_name='MyCallerIDName',origination_caller_id_number='M
yCallerIDNumber', crm_accountid='1234',
crm_contactname='johnsmith'}sofia/gateway/1/5000

And use the FS server dialplan to extract them into variables I can use in
CDR and Voice recording? 






-----Original Message-----
From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of
roland at callrica.co.za
Sent: 18 October 2012 02:22 PM
To: freeswitch-users at lists.freeswitch.org
Subject: [Freeswitch-users] Best way to pass CRM data from FSClient into
Freeswitch?

Hi Freeswitch Team, 

I'm looking for advice on how to pass CRM related information from a
FSClient to a Freeswitch server and use that data to customise the voice
recording file name and CDR 

The use case is like this: 

1. User starts softphone and dials a contact from his contact list e.g. John
Smith

2. Softphone passes CRM Data e.g. "John Smith" with call into Freeswitch

3. Freeswitch switches the call and records the conversation

4. Freeswitch labels the recording filename as "John Smith_SomeDateTime.wav"

5. Freeswitch tags the CDR with "John Smith" and call duration, start time
etc...

I would like all the voice recordings and CDRs to be stored on the FS
Server. 

Is it possible for the FSClient to embed the CRM data in the SIP message,
and the FS server extract it into variables for use in the dial plan? 

Very new to all this, so any pointers would be much appreciated. 

Rgds







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