[Freeswitch-users] Help needed in a Contact Center solution

[Nitin Tomer]

Hi,

 

Please help me in this.

 

Regards

 

Nitin

 

From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Nitin
Tomer
Sent: Friday, September 28, 2012 11:59 AM
To: 'FreeSWITCH Users Help'
Subject: Re: [Freeswitch-users] Help needed in a Contact Center solution

 

Hi Michael,

 

Thanks for your response. I have been able to configure IVR and it works
great. But I am not able to understand how to ask caller to enter some
identification number, followed by hash. And then enter that value in
database.

 

Any pointers?

 

Regards

 

Nitin

 

From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Michael
Collins
Sent: Thursday, September 27, 2012 10:22 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Help needed in a Contact Center solution

 

Don't forget about our two books:
http://link.packtpub.com/nuIOlX
https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele
phony-systems/book

They discuss items 1 and 2 in pretty good detail, especially chapter 6 of
the "bridge" book (it has a bridge on the cover)
-MC

On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe at gundy.org> wrote:

On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer at newgen.co.in> wrote:
> 1. An end-customer calls, the call is handled by mod_ivr.
> 2. Customer is presented with a menu, she makes selection and also enters
> some identification. Her call is parked on a pre-decided extension and an
> entry is made in a database for this call. This entry will hold the
> selections made by the caller and the extension where call is parked.

<SNIP>


> Please guide me on how can do points 1 & 2.

1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept
2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ?


Gabe

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com




Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users at lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org




-- 
Michael S Collins
Twitter: @mercutioviz
http://www.FreeSWITCH.org
http://www.ClueCon.com
http://www.OSTAG.org

 


Disclaimer :- This e-mail and any attachment may contain confidential,
proprietary or legally privileged information. If you are not the original
intended recipient and have erroneously received this message, you are
prohibited from using, copying, altering or disclosing the content of this
message. Please delete it immediately and notify the sender. Newgen Software
Technologies Ltd (NSTL) accepts no responsibilities for loss or damage
arising from the use of the information transmitted by this email including
damages from virus and further acknowledges that no binding nature of the
message shall be implied or assumed unless the sender does so expressly with
due authority of NSTL. 


 


Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL)  accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20121003/b98449e2/attachment.html