[Freeswitch-users] Bad connection diagnostics? -BUMP

[Sean Devoy]

BUMP.  Any other thoughts anyone?

What can I monitor/track/store/ect on the Server?  It is Centos 5.x and I am
not a unix guy.

Can I store the CPU usage level stats?

 

Sean

 

From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Sean
Devoy
Sent: Tuesday, November 06, 2012 5:09 PM
To: 'FreeSWITCH Users Help'
Subject: Re: [Freeswitch-users] Bad connection diagnostics?

 

Thanks for the response AVI.  I should have been more clear.

 

This is a multi-tenant box.  We use it for my 3 offices too.  That is sort
of why I mentioned ping and tracert  results were the same, so I should have
filled in the rest.  The other tenants have no reported problems, and none
of our 3 sites (7 phones) seem to have these issues currently.  I have had
all of these issues at one time or another, but write it off to temporary
internet throughput variability issues/problems. 

 

I hate to use that excuse even when I truly think it is the problem.  But
when the problems are persistent (not constant) I am at a loss what to
capture/track/test.  They are looking to me to at least identify the problem
and hopefully get it resolved.

 

I do have the FS logs from at least one of these calls that had one way
audio, but I am not proficient enough to spot any audio channel problems.  I
can hang in there through dialplan issues and sofia connections/errors and
maybe even codec mismatches, but the audio connection information is still
one step too far for me.

 

Should I post those logs or can you offer another plan?

 

Sean

 

From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Avi
Marcus
Sent: Tuesday, November 06, 2012 12:18 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Bad connection diagnostics?

 

I would like an answer to this, too.

 

However, here's a place to start: you have 2 legs - you to their VPS, and
their VPS to their office phones.

Perhaps there's an issue with the VPS. Can you get their VPS to playback a
file and do an echo test? E.g. MOH or similar and call it directly and see
if any of the same issues persist. Either way, you've narrowed down where
the issue is...

 

-Avi

 

On Tue, Nov 6, 2012 at 6:41 PM, Sean Devoy <sdevoy at bizfocused.com> wrote:

Hi,

I have a client who has been working fine for months, but as of late they
are reporting connections where the audio only works in one direction or
neither and "terrible echo".

 

I know they had some issues with their local Cable Connection, but they are
supposedly resolved.  Results from "ping -n 50 -l 256 " and "tracert" are
virtually identical to mine from here and I have no issues.   Are there some
diagnostics I could run to try and pin this down.  The phones are all cisco
504Gs, the server is a VPS from synapseglobal.

 

Thanks for any ideas you may have.

Sean


_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com




Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users at lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20121108/183728fe/attachment-0001.html