[Freeswitch-users] Problem: call ends when answered on xlite mod callcenter skypopen

Tue Nov 6 20:22:24 MSK 2012

Can you please test with latest git trunk ?

-giovanni

On Sun, Oct 21, 2012 at 12:03 PM, Pankaj Belsare
<belsarepankaj at gmail.com> wrote:
> Hi,
>
> Thankyou for your help i have posted  the bug
> http://jira.freeswitch.org/browse/FS-4740
>
>
>
>
> On Sun, Oct 21, 2012 at 12:00 AM, Puskás Zsolt <errotan at elder.hu> wrote:
>>
>>
>> This is a bug indeed. I compiled the latest sources on my debian test box
>> and using the sample config from the wiki I made some test calls. Calls
>> coming from sofia users ( eg. softphone ) to the queue are good ( can answer
>> and talk ) but calls coming from skypopen is dropping as soon as I answer
>> the call on my desk ( Linksys SPA921 ).
>>
>> Please post a bug report on JIRA. I will dig into the source tomorrow and
>> hope to find some clue on this one :)
>>
>>
>> 2012-10-20 13:14 keltezéssel, Pankaj Belsare írta:
>>
>> Hi,
>>
>> Yes i just want the call to be bridged to the xlite extensions a.k.a agent
>> which are in the mod callcenter  queue but the skype call hangs up,
>>
>> It works fine when even i transfer the active call while waiting on queue
>> to any xlite extension (via usionpbx ) or even an test ivr bridging works
>> charm.
>>
>> Its only when in the queue the call is answered the problem occurs even i
>> have tried with net4india sip account it went through with out any issue.
>>
>> I am not able to figure out is there any option or variable to be set that
>> i am missing.
>>
>> Thanks
>> Pankaj
>>
>> On Sat, Oct 20, 2012 at 3:44 PM, Puskás Zsolt <errotan at elder.hu> wrote:
>>>
>>>
>>>
>>> Interesting, this config should work AFAIK. Have you tried just bridging
>>> the incoming call to an X-Lite extension for testing ?
>>>
>>>
>>> 2012-10-20 11:34 keltezéssel, Pankaj Belsare írta:
>>>
>>> Hi,
>>> Thanks for responding to my query. I am using Ubuntu 10.04 LTS freeswitch
>>> version 1.2.3 used interactive skype installer  for mod_skypopen
>>>
>>> http://pastebin.freeswitch.org/20102
>>>
>>> Thank you
>>> Pankaj
>>>
>>>
>>>
>>>
>>> On Sat, Oct 20, 2012 at 1:33 PM, Puskás Zsolt <errotan at elder.hu> wrote:
>>>>
>>>> Hi.
>>>>
>>>> Please use pastebin to upload your full console log from call start to
>>>> end and all config files. Which FS and skype version are you using ?
>>>>
>>>>
>>>>
>>>> 2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:
>>>>
>>>> Hi,
>>>>
>>>> I am trying to use mod callcenter for my FS installation with skypopen,
>>>> the problem is when then incoming call from skype gets hangup as soon as it
>>>> is answered by agent on queue, Can any body help me understand why this is
>>>> happening. here is my console log.
>>>>
>>>> 2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel
>>>> [sofia/internal/sip:100 at 192.168.0.254:30977] has been answered
>>>> 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate
>>>> Resulted in Success: [sofia/internal/sip:100 at 192.168.0.254:30977]
>>>> 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate
>>>> Resulted in Success: [sofia/internal/sip:100 at 192.168.0.254:30977]
>>>> 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier:
>>>> Agent 100 at 192.168.0.102 in Queue support at 192.168.0.102 set state = Active
>>>> Inbound
>>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent
>>>> 100 at 192.168.0.102 set state = In a queue call
>>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent
>>>> 100 at 192.168.0.102 answered "jeojit" <jeojit> from queue
>>>> support at 192.168.0.102
>>>> 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806
>>>> sofia/internal/sip:100 at 192.168.0.254:30977 Flipping CID from "jeojit"
>>>> <jeojit> to "Outbound Call" <100>
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674
>>>> (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send
>>>> signal skypopen/skype102 [BREAK]
>>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727
>>>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>>>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676
>>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State Change CS_CONSUME_MEDIA
>>>> -> CS_HIBERNATE
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send
>>>> signal sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal
>>>> sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal
>>>> skypopen/skype102 [BREAK]
>>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727
>>>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>>>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398
>>>> (sofia/internal/sip:100 at 192.168.0.254:30977) Running State Change
>>>> CS_HIBERNATE
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468
>>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State HIBERNATE
>>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223
>>>> sofia/internal/sip:100 at 192.168.0.254:30977 SOFIA HIBERNATE
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757
>>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State Change CS_HIBERNATE ->
>>>> CS_RESET
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send
>>>> signal sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468
>>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State HIBERNATE going to sleep
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398
>>>> (sofia/internal/sip:100 at 192.168.0.254:30977) Running State Change CS_RESET
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449
>>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State RESET
>>>> 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167
>>>> sofia/internal/sip:100 at 192.168.0.254:30977 SOFIA RESET
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742
>>>> sofia/internal/sip:100 at 192.168.0.254:30977 CUSTOM RESET
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106
>>>> sofia/internal/sip:100 at 192.168.0.254:30977 Standard RESET
>>>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449
>>>> (sofia/internal/sip:100 at 192.168.0.254:30977) State RESET going to sleep
>>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902
>>>> [464155c|07bc7ba] [DEBUG_SKYPE  902  ][skype102       ][UP,INPROGRS] CHANNEL
>>>> READ FRAME goto CNG
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done
>>>> playing file local_stream://moh
>>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit
>>>> <jeojit> is answered by an agent in queue support at 192.168.0.102
>>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209
>>>> [464155c|07bc7ba] [DEBUG_SKYPE  1209 ][skype102       ][UP,INPROGRS]
>>>> MSG_ID=27
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453
>>>> (skypopen/skype102) State EXECUTE going to sleep
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
>>>> (skypopen/skype102) Running State Change CS_HIBERNATE
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468
>>>> (skypopen/skype102) State HIBERNATE
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757
>>>> (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send
>>>> signal skypopen/skype102 [BREAK]
>>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727
>>>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>>>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468
>>>> (skypopen/skype102) State HIBERNATE going to sleep
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
>>>> (skypopen/skype102) Running State Change CS_RESET
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449
>>>> (skypopen/skype102) State RESET
>>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774
>>>> [464155c|07bc7ba] [DEBUG_SKYPE  774  ][skype102       ][UP,INPROGRS]
>>>> skype102 CHANNEL RESET
>>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783
>>>> (skypopen/skype102) State Change CS_RESET -> CS_HANGUP
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send
>>>> signal skypopen/skype102 [BREAK]
>>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727
>>>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>>>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742
>>>> skypopen/skype102 CUSTOM RESET
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449
>>>> (skypopen/skype102) State RESET going to sleep
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
>>>> (skypopen/skype102) Running State Change CS_HANGUP
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638
>>>> (skypopen/skype102) State HANGUP
>>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623
>>>> [464155c|07bc7ba] [DEBUG_SKYPE  623  ][skype102       ][HANG_RQ,INPROGRS]
>>>> hanging up skype call: 119
>>>> 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675
>>>> [464155c|07bc7ba] [DEBUG_SKYPE  1675 ][skype102       ][HANG_RQ,INPROGRS]
>>>> SENDING: |||ALTER CALL 119 END HANGUP||||
>>>> 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675
>>>> [464155c|07bc7ba] [DEBUG_SKYPE  1675 ][skype102       ][HANG_RQ,INPROGRS]
>>>> SENDING: |||ALTER CALL 119 HANGUP||||
>>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629
>>>> [464155c|07bc7ba] [DEBUG_SKYPE  629  ][skype102       ][HANG_RQ,INPROGRS]
>>>> skype102 CHANNEL HANGUP
>>>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648
>>>> (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY
>>>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send
>>>> signal skypopen
>>>>
>>>> Pankaj
>>>>
>>>>
>>>>
>>>> _________________________________________________________________________
>>>> Professional FreeSWITCH Consulting Services:
>>>> consulting at freeswitch.org
>>>> http://www.freeswitchsolutions.com
>>>>
>>>> 
>>>> 
>>>>
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>>>>
>>>>
>>>>
>>>>
>>>> _________________________________________________________________________
>>>> Professional FreeSWITCH Consulting Services:
>>>> consulting at freeswitch.org
>>>> http://www.freeswitchsolutions.com
>>>>
>>>> 
>>>> 
>>>>
>>>> Official FreeSWITCH Sites
>>>> http://www.freeswitch.org
>>>> http://wiki.freeswitch.org
>>>> http://www.cluecon.com
>>>>
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>>>>
>>>
>>>
>>>
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
>>> 
>>> 
>>>
>>> Official FreeSWITCH Sites
>>> http://www.freeswitch.org
>>> http://wiki.freeswitch.org
>>> http://www.cluecon.com
>>>
>>> FreeSWITCH-users mailing list
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>>>
>>>
>>>
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
>>> 
>>> 
>>>
>>> Official FreeSWITCH Sites
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>>>
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>>>
>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
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>>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
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-- 
Sincerely,

Giovanni Maruzzelli
Cell : +39-347-2665618