[Freeswitch-users] Park and Page use case

[Michael Collins]

Ian,

First off, a belated welcome to the FreeSWITCH community! Apologies for the
tardiness of my reply - it's been a bit nuts around here. :)

Regarding your calls to multiple Polycom phones, I recommend that you look
at the "mad boss" example in the default.xml dialplan file. I've used it
with Polycoms without issue. I must confess, though, that I've never tried
it on a phone w/ multiple line keys. I'd love to have you try it out and
give us some feedback.

Thanks!

-Michael

On Mon, Apr 23, 2012 at 7:12 PM, Ian McMaster <ian.mcmaster at gmail.com>wrote:

> As this is my first question, please let me first praise the FreeSWITCH
> team for a fantastic product and all the efforts of the community.  The two
> books really helped convert all my Asterisk AGI / AMI java code to
> FreeSWITCH.  All IVR play/record/dtmf, etc is working perfectly with
> FreeSwitch now (and the IVR application is quite large).
> I came to FreeSwitch after limitations/frustrations with Asterisk.  Happy
> to be aboard, and hope to contribute in time.
>
> Use case:  Controlling an IVR caller using the event socket; caller
> chooses an option which will park the caller, and page out to a group of
> phones for someone to pick up the parked caller.  If the park is answered
> the script exits, or if the park times out then an alternate action is
> taken.
>
> The valet_park command is working fine, and I can decipher through the
> ChannelExecuteComplete event whether the park was retrieved or not.
>
> I am struggling a bit with the paging to multiple polycom phones.
>
> - using something like 'originate
> {sip_auto_answer=true}user/1001,user/1002,...
>  &playback(announce_page.PCMU) has limited success - my understanding is
> that the first phone to answer 'wins' and the other phones do not receive
> the playback.
> - I have better success with conference
> (a)  Invite phones into the conference: conference page_group dial
> {sip_auto_answer=true}user/1001 ... etc
> (b)  Play file:  conference page_group play announce_page.PCMU (although I
> am having a codec problem here!)
> (c)  End the conference:  conference page_group hup all
> While the conference by nature has certain pre-stocked files (i.e. you are
> the first caller, and music on hold, etc), I believe I can silence them all
> with a custom conference.
>
> My only show stopper is that if a page goes out to a phone with two line
> buttons, and is already in use (on one line), then things go bad.  The
> incoming conference request is knocking the existing call on hold, the page
> is playing out, and the user must resume the call with a soft button.
>
> Questions:
> 1)  Is there a better approach to paging multiple phones that I have yet
> to try?
> 2)  Is there a way to avoid paging a phone that already has a caller on it?
> 3)  Is there conference variable to set the codec to allow the PCMU file
> to play cleanly (it does play cleanly using originate without setting any
> explicit codec).
>
> Thank you in advance,
> Ian.
>
>
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