[Freeswitch-users] Call sent to group call terminates when group is busy instead of transferring

Thu Mar 22 03:11:21 MSK 2012

Okay, I have tried *really* hard and I cannot reproduce these symptoms.
I've used your exact dialplan and it worked perfectly for me. I tried both
group calling methods. (See default dialplan x2000 vs. x2001)

I honestly think that this is a dialplan parsing issue. I suspect that you
may have a rogue copy of the "group_dial_support" extension somewhere in
your dialplan. The first thing I would do in your position is backup my
configs, then clear out the /usr/local/freeswitch/conf directory tree. Run
'make samples' to get a fresh set of configs, then test with the stock
x2000 and x2001 entries. FWIW, I've PB'd the changes I made to 2000 and
2001 and included a debug log of it working. See PB 18716, especially lines
163-165.

Hope this helps...

-MC

On Wed, Mar 21, 2012 at 11:33 AM, Robert Longfield <
robert.longfield at klinsight.com> wrote:

>   I think there was some confusion in the conf call and apparently all I
> was producing was static.
>
> When a caller is passed to extension 2001 which is our support group the
> extensions in the group all ring (extensions 1002 and 1003).
> At that point if the call is not answered the call is dropped or more
> recently it seems that FS is going to sleep and not dropping the call but
> giving only static.
>
> Here is a paste using the right one :)
>
> http://pastebin.freeswitch.org/18714
>
> Thanks,
> -Rob
>
>  *From:* Michael Collins <msc at freeswitch.org>
> *Sent:* Wednesday, March 21, 2012 2:15 PM
> *To:* FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
> *Subject:* Re: [Freeswitch-users] Call sent to group call terminates when
> group is busy instead of transferring
>
> Rob,
>
> Check out this pastebin: http://pastebin.freeswitch.org/18712
>
> Look at line #424. There's no more dialplan actions parsed after the
> bridge. Look in the extension named 'group_dial_support' and see what's in
> there. Confirm that you actually have something in there after the bridge.
>
> -MC
>
> On Tue, Mar 20, 2012 at 10:00 AM, Robert Longfield <
> robert.longfield at klinsight.com> wrote:
>
>>   ugh, I can’t believe I forgot to include the pastebin
>>
>> http://pastebin.com/GYLvtDB3
>>
>> The termination happens also when there is a single user in the call
>> group. The call is transferred to the extension, that extension does not
>> pickup and FS drops the call instead of the call going to VM. When you call
>> any extension directly and the call is not answered you end up in that
>> extensions VM like you should.
>>
>> -Rob
>>
>>  *From:* Michael Collins <msc at freeswitch.org>
>> *Sent:* Tuesday, March 20, 2012 12:22 PM
>> *To:* FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
>> *Subject:* Re: [Freeswitch-users] Call sent to group call terminates
>> when group is busy instead of transferring
>>
>> Malfunction! Need input!
>> Get debug log of call from start to finish and put on pastebin.
>> -MC
>>
>> On Tue, Mar 20, 2012 at 8:19 AM, Robert Longfield <
>> robert.longfield at klinsight.com> wrote:
>>
>>>   Thanks for the tip Brian,
>>>
>>> I tried using a loopback using the example in /dialplan/default.xml and
>>> I am still experiencing the same problem.
>>>
>>> I’ve tried a loopback that looks like:
>>> <action application="bridge" data="loopback/app=voicemail:default
>>> ${domain_name} ${dialed_extension}"/>
>>> <action application="bridge" data="loopback/app=voicemail:default
>>> $${domain_name} ${dialed_extension}"/>
>>> <action application="bridge" data="loopback/app=voicemail:1000@${domain_name}
>>> $1"/>
>>> <action application="bridge" data="loopback/app=voicemail:1000@
>>> ${domain_name}"/>
>>> <action application="bridge" data="loopback/app=voicemail:1000@
>>> $${domain_name}"/>
>>>
>>>  Only instead of dropping the call it seems to sleep...
>>>
>>>
>>>
>>>  *From:* Brian Foster <bdfoster at endigotech.com>
>>> *Sent:* Monday, March 19, 2012 7:12 PM
>>> *To:* FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
>>> *Subject:* Re: [Freeswitch-users] Call sent to group call terminates
>>> when group is busy instead of transferring
>>>
>>>
>>> Try using loopback when you send the call to voicemail, also see the
>>> local extensions dialplan located in conf/dialplan/default.xml
>>> On Mar 19, 2012 4:43 PM, "Robert Longfield" <
>>> robert.longfield at klinsight.com> wrote:
>>>
>>>>   I set up a group call for our support team in which all their phones
>>>> ring when someone needs to speak with them. If they are busy the call
>>>> should be transferred to a general extension which if not answered then
>>>> goes to that extensions VM.
>>>>
>>>> My dialplan looks like:
>>>>
>>>> <extension name="group_dial_support">
>>>>       <condition field="destination_number" expression="^2001$">
>>>>         <action application="set" data="continue_on_fail=true"/>
>>>>         <action application="bridge" data="group/support@
>>>> ${domain_name}"/>
>>>>         <!-- <action application="voicemail" data="default ${domain}
>>>> 1000"/> -->
>>>>         <action application="transfer" data="1000 XML default"/>
>>>>         <action application="hangup"/>
>>>>      </condition>
>>>> </extension>
>>>>
>>>>
>>>> What is happening is a caller selects the support option from the IVR,
>>>> ever phone in the support group rings, which is what should happen. If no
>>>> one picks up the call Freeswitch hangs up instead of transferring the call
>>>> to extension 1000. You can see that I also tried to send the call directly
>>>> to voicemail but that didn’t work either.
>>>>
>>>> The message I see when Freeswitch hangs up is:
>>>>
>>>>     Channel sofia/internal/sip:1002 at 72.38.184.18:39042 hanging up,
>>>> cause: USER_BUSY
>>>>
>>>> The full output from cli can be seen here:
>>>> http://pastebin.freeswitch.org/18696
>>>>
>>>> I would like to get the call to transfer properly.
>>>>
>>>> Thanks
>>>> -Robert
>>>>
>>>> ------------------------------
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
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>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
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>>
>  ------------------------------
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
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>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
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