[Freeswitch-users] Call sent to group call terminates when group is busy instead of transferring

[Michael Collins]

Rob,

Check out this pastebin: http://pastebin.freeswitch.org/18712

Look at line #424. There's no more dialplan actions parsed after the
bridge. Look in the extension named 'group_dial_support' and see what's in
there. Confirm that you actually have something in there after the bridge.

-MC

On Tue, Mar 20, 2012 at 10:00 AM, Robert Longfield <
robert.longfield at klinsight.com> wrote:

>   ugh, I can’t believe I forgot to include the pastebin
>
> http://pastebin.com/GYLvtDB3
>
> The termination happens also when there is a single user in the call
> group. The call is transferred to the extension, that extension does not
> pickup and FS drops the call instead of the call going to VM. When you call
> any extension directly and the call is not answered you end up in that
> extensions VM like you should.
>
> -Rob
>
>  *From:* Michael Collins <msc at freeswitch.org>
> *Sent:* Tuesday, March 20, 2012 12:22 PM
> *To:* FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
> *Subject:* Re: [Freeswitch-users] Call sent to group call terminates when
> group is busy instead of transferring
>
> Malfunction! Need input!
> Get debug log of call from start to finish and put on pastebin.
> -MC
>
> On Tue, Mar 20, 2012 at 8:19 AM, Robert Longfield <
> robert.longfield at klinsight.com> wrote:
>
>>   Thanks for the tip Brian,
>>
>> I tried using a loopback using the example in /dialplan/default.xml and I
>> am still experiencing the same problem.
>>
>> I’ve tried a loopback that looks like:
>> <action application="bridge" data="loopback/app=voicemail:default
>> ${domain_name} ${dialed_extension}"/>
>> <action application="bridge" data="loopback/app=voicemail:default
>> $${domain_name} ${dialed_extension}"/>
>> <action application="bridge" data="loopback/app=voicemail:1000@${domain_name}
>> $1"/>
>> <action application="bridge" data="loopback/app=voicemail:1000@
>> ${domain_name}"/>
>> <action application="bridge" data="loopback/app=voicemail:1000@
>> $${domain_name}"/>
>>
>>  Only instead of dropping the call it seems to sleep...
>>
>>
>>
>>  *From:* Brian Foster <bdfoster at endigotech.com>
>> *Sent:* Monday, March 19, 2012 7:12 PM
>> *To:* FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
>> *Subject:* Re: [Freeswitch-users] Call sent to group call terminates
>> when group is busy instead of transferring
>>
>>
>> Try using loopback when you send the call to voicemail, also see the
>> local extensions dialplan located in conf/dialplan/default.xml
>> On Mar 19, 2012 4:43 PM, "Robert Longfield" <
>> robert.longfield at klinsight.com> wrote:
>>
>>>   I set up a group call for our support team in which all their phones
>>> ring when someone needs to speak with them. If they are busy the call
>>> should be transferred to a general extension which if not answered then
>>> goes to that extensions VM.
>>>
>>> My dialplan looks like:
>>>
>>> <extension name="group_dial_support">
>>>       <condition field="destination_number" expression="^2001$">
>>>         <action application="set" data="continue_on_fail=true"/>
>>>         <action application="bridge" data="group/support@
>>> ${domain_name}"/>
>>>         <!-- <action application="voicemail" data="default ${domain}
>>> 1000"/> -->
>>>         <action application="transfer" data="1000 XML default"/>
>>>         <action application="hangup"/>
>>>      </condition>
>>> </extension>
>>>
>>>
>>> What is happening is a caller selects the support option from the IVR,
>>> ever phone in the support group rings, which is what should happen. If no
>>> one picks up the call Freeswitch hangs up instead of transferring the call
>>> to extension 1000. You can see that I also tried to send the call directly
>>> to voicemail but that didn’t work either.
>>>
>>> The message I see when Freeswitch hangs up is:
>>>
>>>     Channel sofia/internal/sip:1002 at 72.38.184.18:39042 hanging up,
>>> cause: USER_BUSY
>>>
>>> The full output from cli can be seen here:
>>> http://pastebin.freeswitch.org/18696
>>>
>>> I would like to get the call to transfer properly.
>>>
>>> Thanks
>>> -Robert
>>>
>>>  ------------------------------
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> http://www.freeswitchsolutions.com
>
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