[Freeswitch-users] Call sent to group call terminates when group is busy instead of transferring

[Brian Foster]

Try using loopback when you send the call to voicemail, also see the local
extensions dialplan located in conf/dialplan/default.xml
On Mar 19, 2012 4:43 PM, "Robert Longfield" <robert.longfield at klinsight.com>
wrote:

>   I set up a group call for our support team in which all their phones
> ring when someone needs to speak with them. If they are busy the call
> should be transferred to a general extension which if not answered then
> goes to that extensions VM.
>
> My dialplan looks like:
>
> <extension name="group_dial_support">
>       <condition field="destination_number" expression="^2001$">
>         <action application="set" data="continue_on_fail=true"/>
>         <action application="bridge" data="group/support@${domain_name}"/>
>         <!-- <action application="voicemail" data="default ${domain}
> 1000"/> -->
>         <action application="transfer" data="1000 XML default"/>
>         <action application="hangup"/>
>      </condition>
> </extension>
>
>
> What is happening is a caller selects the support option from the IVR,
> ever phone in the support group rings, which is what should happen. If no
> one picks up the call Freeswitch hangs up instead of transferring the call
> to extension 1000. You can see that I also tried to send the call directly
> to voicemail but that didn’t work either.
>
> The message I see when Freeswitch hangs up is:
>
>     Channel sofia/internal/sip:1002 at 72.38.184.18:39042 hanging up, cause:
> USER_BUSY
>
> The full output from cli can be seen here:
> http://pastebin.freeswitch.org/18696
>
> I would like to get the call to transfer properly.
>
> Thanks
> -Robert
>
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