[Freeswitch-users] Users need a red flashy light thingy

[Sean Devoy]

Yes, thanks Avi.  I do  play those recordings when they dial *72 and *73.
One cannot expect his customer to actually listen the prompt you play back,
can they!

 

I just googled some more and found something in one Anthony's books (which I
have now ordered both of)

http://books.google.com/books?id=-6nzkugPG70C
<http://books.google.com/books?id=-6nzkugPG70C&pg=PT540&lpg=PT540&dq=freeswi
tch+event+turn+lights&source=bl&ots=4-5IfOJ3rF&sig=BsSDSKva7FKfzZ0w2HFeWJQ5_
ek&hl=en&sa=X&ei=2S7iT639OYTS6gG2v-0H&sqi=2&ved=0CFEQ6AEwAA#v=onepage&q=free
switch%20event%20turn%20lights&f=false>
&pg=PT540&lpg=PT540&dq=freeswitch+event+turn+lights&source=bl&ots=4-5IfOJ3rF
&sig=BsSDSKva7FKfzZ0w2HFeWJQ5_ek&hl=en&sa=X&ei=2S7iT639OYTS6gG2v-0H&sqi=2&ve
d=0CFEQ6AEwAA#v=onepage&q=freeswitch%20event%20turn%20lights&f=false

 

It appears that I can set a presence event to a dummy user and have the
phone's lines with that user logged in change colors!

 

Now . how to send a presence event in a dial plan????  Google don't fail me
now.

 

From: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Avi
Marcus
Sent: Wednesday, June 20, 2012 4:03 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Users need a red flashy light thingy

 

If that's an actual call.. we have callie recordings for that.

      <prompt phrase="Call forwarding has been cancelled."
filename="ivr/ivr-call_forwarding_has_been_cancelled.wav"/>

      <prompt phrase="Call forwarding has been set."
filename="ivr/ivr-call_forwarding_has_been_set.wav"/>




-Avi

 

On Wed, Jun 20, 2012 at 10:47 PM, Sean Devoy <sdevoy at bizfocused.com> wrote:

Freeswitch is so much better than my customers deserve.

 

I have the DialPlan set up nicely so they can dial *72 to forward all DID
calls to their answering service and *73 to turn it off.  Today she Dialed
*72 to turn it off 4 different times, and since that is the code to turn it
on --- it did NOT turn off.  She was livid and sent me hate mail about how
"terrible IP phones are and they never work ."

 

I even consoled her saying how *72 and *73 have no inherent indicators to
show which means on and off.   I have offered the obvious solutions of SPEED
DIAL buttons that are labeled "Enable" and "Disable".

 

Now my question.  Anyone have any ideas how to use a line button, or
possibly MWI to indicate that lines are forwarded (a db value).  MWI is
clearly in use so line button is my preference, but if MWI had a flash
function, etc????  I have unused line buttons - How can I make them show
busy (like shared call appearance) from the switch?  Maybe a dummy
user/extension I do something clever with?

 

If it matters the phones are Cisco 504G (4 line).

 

Thanks in advance,

Sean


_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com




Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

Join Us At ClueCon - Aug 7-9, 2012

FreeSWITCH-users mailing list
FreeSWITCH-users at lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20120620/8ba768cb/attachment-0001.html