[Freeswitch-users] Need help in IVR

Wed Jul 18 15:08:47 MSD 2012

It seems that issue is regarding menu-sub. If I comment that line(<entry action="menu-sub" digits="1" param="ps1"/>) from main menu, IVR starts but when I want to work with sub menu, I get these error messages 

2012-07-18 16:25:07.623017 [ERR] switch_ivr_menu.c:870 Unable to build xml menu 
2012-07-18 16:25:07.623017 [ERR] switch_ivr_menu.c:870 Unable to build xml menu 
2012-07-18 16:25:07.623017 [ERR] mod_dptools.c:1774 Unable to create menu 

this is the code of sub menu in XML. 

<menu name="ps1" 
greet-long="phrase: ps1_main" 
greet-short="phrase: ps1_short" 
exit-sound="ivr/good_bye.wav" 
invalid-sound="ivr/ivr-not_available.wav" 
timeout="3000" 
max-failure="3" 
max-timeouts="3"> 

<entry action="menu-top" digit="*"/> 

</menu> 

is there anything wrong in this, well I have made the macros as same as in main menu ? 

----- Original Message -----
From: "Nandy Dagondon" <nandy1925 at gmail.com> 
To: "FreeSWITCH Users Help" <freeswitch-users at lists.freeswitch.org> 
Sent: Wednesday, July 18, 2012 11:26:34 AM 
Subject: Re: [Freeswitch-users] Need help in IVR 

hi, 

i thought there was a typo error in the parameter "na me". 

/nandy 

On Wed, Jul 18, 2012 at 1:18 PM, Piyush Sharma < piyush.sharma at coraltele.com > wrote: 

Hello Nandy, 

I didn't get you completely, I named my main menu "ps" it is just a test case, I want to prepare a IVR, that may have sub menus upto some level, so I will name menus & sub menus with some logic so that it is easy to maintain, If it is possible, I want to generate it automatically via a script on the basis of some input. I am new to this so your little support can help me a lot. If you are not clear, tell me I will explain more about this. (I am sick of visibility, it is not clear again.) 

<menu name="ps" 

greet-long="phrase: ps_main" 
greet-short="phrase: ps_short" 
............ 
digit_len = 1> 

From: "Nandy Dagondon" < gcd at i.ph > 

To: "FreeSWITCH Users Help" < freeswitch-users at lists.freeswitch.org > 
Sent: Tuesday, July 17, 2012 6:48:28 PM 

Subject: Re: [Freeswitch-users] Need help in IVR 

how about this line? 
<menu name="ps" 

On Tue, Jul 17, 2012 at 8:51 PM, Piyush Sharma < piyush.sharma at coraltele.com > wrote: 

<blockquote>

Thanks for the response, I don't know how semicolon came in the email, but I have no semicolon in my XML, and please avoid visible smiles as well. 

<include> 
<menu na me="ps" 
greet-long="phrase s_main" 
greet-short="phrase s_short" 
exit-sound="ivr/good_bye.wav" 
invalid-sound="ivr/ivr-not_available.wav" 
t ts-engine="flite" 

tts-voice="rms" 
timeout="3000" 
max-failures="2" 
phrase_lang="en" 

digit-len="1"> 

<entry action="menu-sub" digits="1" param="ps1"/> 
<entry action="menu-top" digits="9"/> 
</menu> 
<menu name="ps1"< br> greet-long="phrase s1_main" 
greet-short="phrase s1_short" 
exit-sound="ivr/good_bye.wav" 
invalid-sound="ivr/ivr-not_available.wav" 
timeout ="3000" 

max-failure="3"> 

<entry action="menu-top" digit="*"/> 
</menu> 
</include> 

From: "Vallimamod ABDULLAH" < vallimamod.abdullah at imtelecom.fr > 

To: "FreeSWITCH Users Help" < freeswitch-users at lists.freeswitch.org > 
Sent: Tuesday, July 17, 2012 4:24:42 PM 
Subject: Re: [Freeswitch-users] Need help in IVR 

hi, 

On Jul 17, 2012, at 7:39 AM, Piyush Sharma wrote: 

> Hello Everyone, 
> 
> I am trying to create an IVR with menu and sub menus, but getting following error when I make the call, 
> 2012-07-17 11:05:37.755034 [ERR] switch_ivr_menu.c:870 Unable to build xml menu 
> 2012-07-17 11:05:37.755034 [ERR ] switch_ivr_menu.c:870 Unable to build xml menu 
> 2012-07-17 11:05:37.755034 [ERR] mod_dptools.c:1774 Unable to create menu 
> 
> I am new to this, so there might be little or a big error. 
> 
> My XML contents in ...conf/ivr_menus is 
> 
> <include> 
> <menu na me="ps" 
> greet-long="phrase:ps_main" 
> greet-short="phrase:ps_short" 
> exit-sound="ivr/good_bye.wav" 
> invalid-sound="ivr/ivr-not_available.wav" 
> tts-engine="flite" 
> tts-voice="rms" 
> timeout="3000" 
> max-failures="2" 
> ; phrase_lang="en" 

-------^^ 
This is strange: ";" is not a valid sign in xml for comments. All comments must be between "<!--" and "-->". Also, you cannot put a comment inside a tag. 
Try to remove it and test again. 

Best Regards, 
-vma 
. 

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</blockquote>

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