[Freeswitch-users] CISCO 2811 Freeswitch IVR

Oliver Schenk olimonkey at gmail.com
Fri Jan 6 03:04:15 MSK 2012 

By the way:

I tried {ignore_early_media=true} as well, but as I think we
determined, my problem is probably with the CISCO telling FS that the
call has been answered when really it hasn't yet.



On Fri, Jan 6, 2012 at 8:01 AM, Oliver Schenk <olimonkey at gmail.com> wrote:
> Thanks for the help so far.
>
>
> Here is a pastebin of FreeSWITCH output:
> http://pastebin.com/i6Qgc7ws
>
> Notice how the "has been answered" log message comes immediately
> (within a few milliseconds) after the call was originated. I think
> this would suggest that the CISCO is immediately sending a 200 OK, as
> you suggested. I also turned on CISCO debugging, but I'm just trying
> to figure out how to get the information regarding SIP messages back
> to Freeswitch. I'll run the test again and see if I can get some
> useful CISCO debug.
>
> Which "debug ccsip" commands are relevant to what I want for the CISCO
> SIP debugging?
>
>
> Thanks!
>
>
>
>
> 2012/1/6 Gustavo Mársico <gustavomarsico at gmail.com>:
>> I think I've a similar problem related to callcenter app. When I made an originate like this:
>>
>> originate loopback/2500/default/XML &bridge(user/2001)
>>
>> 2500 is an extension that leads to a callcenter application. In this case, we dial first to the queue and when an agent answered we call to the customer. As far as I know
>> When the A-leg reaches to the queue, without selecting an agent, the call is automatically sent to the B-leg. As far as I see, there is a pre-answer method that fs needs to send the media to A-leg.
>> In order to try to avoid this, I tried using ignore_early_media=true as part of the originate in A-leg and/or B-leg, with no luck.
>>
>> originate {ignore_early_media=true}loopback/2500/default/XML &bridge({ignore_early_media=true}user/2001)
>>
>> Dialplan: loopback/2500-b Regex (PASS) [CallCenter_Click2Call] destination_number(2500) =~ /^(2500)$/ break=on-false
>> Dialplan: loopback/2500-b Action set(ignore_early_media=true)
>> Dialplan: loopback/2500-b Action callcenter(click2call)
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_core_state_machine.c:154 (loopback/2500-b) State Change CS_ROUTING -> CS_EXECUTE
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_core_session.c:1180 Send signal loopback/2500-b [BREAK]
>> 2012-01-05 13:36:08.541517 [DEBUG] mod_loopback.c:475 loopback/2500-b CHANNEL KILL
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_core_state_machine.c:410 (loopback/2500-b) State ROUTING going to sleep
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_core_state_machine.c:362 (loopback/2500-b) Running State Change CS_EXECUTE
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_core_state_machine.c:417 (loopback/2500-b) State EXECUTE
>> 2012-01-05 13:36:08.541517 [DEBUG] mod_loopback.c:375 loopback/2500-b CHANNEL EXECUTE
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_core_state_machine.c:192 loopback/2500-b Standard EXECUTE
>> EXECUTE loopback/2500-b set(open=true)
>> 2012-01-05 13:36:08.541517 [DEBUG] mod_dptools.c:1286 loopback/2500-b SET [open]=[true]
>> EXECUTE loopback/2500-b hash(insert/10.8.0.70-spymap/0000000000/fef7d864-b3c7-407c-a6e1-94386642bfbb)
>> EXECUTE loopback/2500-b hash(insert/10.8.0.70-last_dial/0000000000/2500)
>> EXECUTE loopback/2500-b hash(insert/10.8.0.70-last_dial/global/fef7d864-b3c7-407c-a6e1-94386642bfbb)
>> EXECUTE loopback/2500-b set(RFC2822_DATE=Thu, 05 Jan 2012 13:36:08 -0300)
>> 2012-01-05 13:36:08.541517 [DEBUG] mod_dptools.c:1286 loopback/2500-b SET [RFC2822_DATE]=[Thu, 05 Jan 2012 13:36:08 -0300]
>> EXECUTE loopback/2500-b set(ignore_early_media=true)
>> 2012-01-05 13:36:08.541517 [DEBUG] mod_dptools.c:1286 loopback/2500-b SET [ignore_early_media]=[true]
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_core_session.c:2133 Application callcenter Requires media! pre_answering channel loopback/2500-b
>> 2012-01-05 13:36:08.541517 [NOTICE] mod_loopback.c:760 Pre-Answer loopback/2500-a!
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_channel.c:2930 (loopback/2500-a) Callstate Change RINGING -> EARLY
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_core_session.c:729 Send signal loopback/2500-b [BREAK]
>> 2012-01-05 13:36:08.541517 [DEBUG] mod_loopback.c:475 loopback/2500-b CHANNEL KILL
>> 2012-01-05 13:36:08.541517 [NOTICE] switch_core_session.c:2135 Pre-Answer loopback/2500-b!
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_channel.c:2930 (loopback/2500-b) Callstate Change RINGING -> EARLY
>> EXECUTE loopback/2500-b callcenter(click2call)
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_channel.c:3188 (loopback/2500-a) Callstate Change EARLY -> ACTIVE
>> 2012-01-05 13:36:08.541517 [NOTICE] mod_loopback.c:755 Channel [loopback/2500-a] has been answered
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_core_session.c:729 Send signal loopback/2500-b [BREAK]
>> 2012-01-05 13:36:08.541517 [DEBUG] mod_loopback.c:475 loopback/2500-b CHANNEL KILL
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_ivr_originate.c:3266 Originate Resulted in Success: [loopback/2500-a]
>> 2012-01-05 13:36:08.541517 [DEBUG] switch_channel.c:3188 (loopback/2500-b) Callstate Change EARLY -> ACTIVE
>> 2012-01-05 13:36:08.541517 [INFO] switch_channel.c:2708 loopback/2500-a Flipping CID from "" <0000000000> to "Outbound Call" <XML>
>>
>>
>>
>>
>> On Jan 5, 2012, at 4:17 AM, Oliver Schenk wrote:
>>
>>> Also, maybe I should be doing something like this:
>>>
>>> sofia/gateway/mygatewayname/1091234567 '&managed(ivrAppName)'
>>>
>>> instead of:
>>>
>>> sofia/internal/1091234567 at 192.168.x.x '&managed(ivrAppName)'
>>>
>>>
>>> but, I don't really have the CISCO configured as a gateway, nor do I
>>> know how really...probably not on the right track there.
>>>
>>>
>>>
>>>
>>> On Thu, Jan 5, 2012 at 3:06 PM, Oliver Schenk <olimonkey at gmail.com> wrote:
>>>> *bump*
>>>>
>>>>
>>>> So I think maybe the way I'm doing the originate is the problem? In my
>>>> call string I'm creating a connection directly from the CISCO
>>>> (192.168.x.x) to the managed application, which may be why it starts
>>>> playing straight away?
>>>>
>>>> Maybe I should be originating a call first and then only once I know
>>>> the other side has picked up will I bridge the call to the IVR managed
>>>> application.
>>>>
>>>> Problem is I dunno how to tell whether the other person has picked up
>>>> (or even if the cisco is going to tell me) and I don't know how to do
>>>> things to a call once it has been established.
>>>>
>>>>
>>>> I'm currently reading the Dialplan wiki page, hoping to get something
>>>> out of it there.
>>>>
>>>>
>>>> Cheers
>>>>
>>>> Oliver
>>>>
>>>>
>>>> On Tue, Jan 3, 2012 at 11:46 AM, Oliver Schenk <olimonkey at gmail.com> wrote:
>>>>> I've been battling while creating an IVR using FreeSWITCH mod_managed
>>>>> and connecting through a CISCO 2811. Most things now work quite well,
>>>>> but I am having a few issues with the way the system answers calls (or
>>>>> doesn't answer calls...).
>>>>>
>>>>> I have FreeSWITCH running as a windows service on Windows Server 2008,
>>>>> which is connected via LAN to a CISCO 2811 with a 4 port FXO card,
>>>>> which is then connected to a POTS phone line.
>>>>>
>>>>>
>>>>> Take the following scenario:
>>>>>
>>>>> 1. Managed .NET application creates a call string and uses ESL to talk
>>>>> to freeswitch and originate a call:
>>>>>
>>>>> string callstring =
>>>>> "{bridge_answer_timeout=20,ignore_early_media=true,call_timeout=20}sofia/internal/1091234567 at 192.168.x.x
>>>>> '&managed(ivrAppName)'";
>>>>> eslConnection.API("originate", callstring);
>>>>>
>>>>> where 192.168.x.x is the CISCO IP.
>>>>>
>>>>> 2. The CISCO sees that the phone number (1091234567) starts with a 1
>>>>> so it uses FXO port 1 and strips the 1 and uses the remaining phone
>>>>> number (091234567) to make the call.
>>>>>
>>>>> 3. My phone rings, I pick up and I can hear my IVR playing.
>>>>>
>>>>>
>>>>>
>>>>> These are my current problems:
>>>>>
>>>>> - IVR starts playing before I even pick up the phone. This means that
>>>>> if the system calls a mobile phone and the person doesn't pick up, the
>>>>> IVR will start playing and eventually the mobile phone will divert to
>>>>> voice mail. Obviously I then get a missed call and an sms saying I
>>>>> have a new voice mail, which is annoying. Instead I would like it to
>>>>> KNOW that no one has picked up, but I don't know how to do this.
>>>>> Somehow the CISCO needs to be able to tell FreeSWITCH that the call
>>>>> has not yet been answered. For some reason however as soon as the
>>>>> CISCO starts calling FreeSWITCH thinks the call is already connected.
>>>>> It doesn't know that the CISCO is actually still ringing. Maybe I'm
>>>>> doing originate the wrong way or something ...
>>>>>
>>>>> - The phone only rings for about 10 seconds before hanging up. I've
>>>>> tried "call_timeout", "bridge_answer_timeout". I've also tried setting
>>>>> CISCO "ring number". Nothing works, my phone still only rings for
>>>>> about 10 seconds. I don't know if this is a FreeSWITCH issue or a
>>>>> CISCO issue. I'm leaning towards CISCO, because FreeSWITCH IVR just
>>>>> starts playing even if no one answers the phone.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> CISCO Config for relevant FXO port:
>>>>>
>>>>> voice service voip
>>>>>  allow-connections h323 to h323
>>>>>  allow-connections h323 to sip
>>>>>  allow-connections sip to h323
>>>>>  allow-connections sip to sip
>>>>>  no supplementary-service h450.2
>>>>>  no supplementary-service h450.3
>>>>>  supplementary-service h450.12
>>>>>  no supplementary-service sip moved-temporarily
>>>>>  no supplementary-service sip refer
>>>>>  fax protocol cisco
>>>>>  sip
>>>>>  registrar server expires max 3600 min 3600
>>>>>  no update-callerid
>>>>>  no call service stop
>>>>>
>>>>> voice-port 0/3/2
>>>>>  output attenuation -3
>>>>>  no comfort-noise
>>>>>  cptone AU
>>>>>  impedance complex1
>>>>>  caller-id enable
>>>>> !
>>>>> dial-peer voice 100 pots
>>>>>  preference 1
>>>>>  destination-pattern 1T
>>>>>  port 0/3/2
>>>>> !
>>>>>
>>>>>
>>>>>
>>>>> Many Thanks,
>>>>>
>>>>> Oliver
>>>
>>> _________________________________________________________________________
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>>>
>>> 
>>> 
>>>
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>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
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