[Freeswitch-users] call_timeout fails for callcenter agents

Thu Dec 20 21:09:26 MSK 2012

Regis thank you very much for your answer, actually leg_timeout worked. i think the wiki and samples, tutorials, etc need to be updated because all of them mention that call_timeout is the variable to set to accomplish what i was looking for, even the sample configuration file that comes with the callcenter says so ... in any case it works now .. thanks!!

Date: Thu, 20 Dec 2012 08:24:08 +0100
From: regis.freeswitch.org at tornad.net
To: freeswitch-users at lists.freeswitch.org
Subject: Re: [Freeswitch-users] call_timeout fails for callcenter agents

Hello.
I think you must use leg_timeout instead of call_timeout.

Regards

2012/12/19 Juan Pablo L. <jpablolorenzetti at hotmail.com>

Hi, i m trying to configure a callcenter, i need the application to ring the agentsfor 10 seconds and then move on to the next agent in the list, everything works ok except that the agents ring for more than 10 seconds, so the channel var call_timeout is not being used by
the callcenter application, probably due to a misconfiguration somewhere but i cant see where ... this is my config for the agents:
<agent name="2 at callcenter" type="callback" contact=" ignore_early_media=true,originate_timeout=10,call_timeout=10]sofia/gateway/huawei_csoft/6611290" status="Availabl
e" max-no-answer="3" wrap-up-time="10" reject- delay-time="5" busy-delay-time="5" no-answer-delay-time="5" />
and this is my config in the dialplan (also tried with exports):

<action application="set" data="hangup_after_bridge=true"/><action application="set" data="call_timeout=10"/>
<action application="set" data="originate_timeout=10"/><action application="set" data="ignore_early_media=true"/><action application="callcenter" data="callcenter at default"/>

i can not see what i m doing wrong so i added that variables in both places (dialplan and the agents defs)and i see in the logs that they are being set in both places:

EXECUTE sofia/external-huawei_gw/2802018 at 10.49.0.2:5062 set(hangup_after_bridge=true)2012-12-19 15:38:16.716876 [DEBUG] mod_dptools.c:1335 sofia/external-huawei_gw/2802018 at 10.49.0.2:5062 SET [hangup_after_bridge]=[true]
EXECUTE sofia/external-huawei_gw/2802018 at 10.49.0.2:5062 set(call_timeout=10)2012-12-19 15:38:16.716876 [DEBUG] mod_dptools.c:1335 sofia/external-huawei_gw/2802018 at 10.49.0.2:5062 SET [call_timeout]=[10]
EXECUTE sofia/external-huawei_gw/2802018 at 10.49.0.2:5062 set(originate_timeout=10)2012-12-19 15:38:16.716876 [DEBUG] mod_dptools.c:1335 sofia/external-huawei_gw/2802018 at 10.49.0.2:5062 SET [originate_timeout]=[10]
EXECUTE sofia/external-huawei_gw/2802018 at 10.49.0.2:5062 set(ignore_early_media=true)2012-12-19 15:38:16.716876 [DEBUG] mod_dptools.c:1335 sofia/external-huawei_gw/2802018 at 10.49.0.2:5062 SET [ignore_early_media]=[true]
EXECUTE sofia/external-huawei_gw/2802018 at 10.49.0.2:5062 callcenter(callcenter at default)
2012-12-19 15:38:16.716876 [DEBUG] mod_callcenter.c:2508 Member 2802018 <2802018> joining queue callcenter at default2012-12-19 15:38:16.736878 [DEBUG] mod_local_stream.c:417 Opening Stream [moh/8000] 8000hz
2012-12-19 15:38:16.736878 [DEBUG] switch_ivr_play_say.c:1309 Codec Activated L16 at 8000hz 1 channels 20ms2012-12-19 15:38:16.776878 [DEBUG] mod_callcenter.c:1049 Updated Agent 2 at callcenter set state = Receiving
2012-12-19 15:38:16.786922 [DEBUG] switch_ivr_originate.c:2005 Parsing global variables2012-12-19 15:38:16.786922 [DEBUG] switch_ivr_originate.c:2425 Parsing session specific variables2012-12-19 15:38:16.786922 [DEBUG] switch_event.c:1569 Parsing variable [ignore_early_media]=[true]
2012-12-19 15:38:16.786922 [DEBUG] switch_event.c:1569 Parsing variable [originate_timeout]=[10]2012-12-19 15:38:16.786922 [DEBUG] switch_event.c:1569 Parsing variable [call_timeout]=[10]2012-12-19 15:38:16.786922 [NOTICE] switch_channel.c:951 New Channel sofia/external-huawei_gw/6611290 [09d48fc6-d133-4673-9f12-074af601f1f2]

kindly give me a hint what i m doing wrong, thanks a lot for your help.

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