[Freeswitch-users] valet_park help needed
Nitin Tomer
ntomer at newgen.co.in
Mon Dec 3 05:23:51 MSK 2012
Hi Brian,
I've posted the contents of dialplan. Please tell me what I am doing wrong.
Regards
Nitin
Brian West <brian at freeswitch.org> wrote:
>If the caller is hearing the location your doing the transfer wrong!
>
>Sent from my iPhone
>
>On Dec 2, 2012, at 1:52 PM, Abaci <abaci64 at gmail.com> wrote:
>
> you can use the valet_announce_slot channel variable to disable
>annoucement of the parking slot. see
>http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_valet_park#Channel_Variables
>
>On 11/29/2012 9:59 PM, Michael Collins wrote:
>
>As far as I know you can't suppress the announcement of the location to the
>caller.
>
>For the event socket you have a lot of homework to do. I recommend:
>FS Book<https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-telephony-systems/book>,
>chapter 9
>FS Cookbook <http://link.packtpub.com/nuIOlX>, chapter 4
>Wiki event socket (see link on left)
>
>For a really quick dive into what events look like:
>launch fs_cli and type:
>/log 0
>/events plain all
>
>You'll see EVERY event that the system throws. Try this to narrow it down
>just to valet events:
>
>/filter Event-Class valet_parking::info
>
>I typed most of this off the top of my head, so standard
>disclaimer<http://wiki.freeswitch.org/wiki/Reporting_Bugs#Standard_Disclaimer>applies.
>Hope this helps you get started!
>-MC
>
>
>On Thu, Nov 29, 2012 at 6:09 PM, Nitin Tomer <ntomer at newgen.co.in> wrote:
>
>> Dear Michael,
>>
>> Thanks for your help.
>>
>> About thsis - "Using 'auto in' the system will announce the parking
>> location. If you are sending a call in from an IVR then the caller will
>> hear their park location. The only way to know where the call went would be
>> to watch the event socket for relevant valet events. "
>>
>> Yes, right now the extension where call is parked, is announced to the
>> caller. I don't want that to happen. I don't want it announced to caller,
>> rather I want it retruned to me, so that I can store it in database. So
>> that my agents can pick the call after seeing the extension where it is
>> parked.
>>
>> Please tell me more details about how to watch the event socket for valet
>> events.
>>
>> Regards
>>
>> Nitin
>>
>> On Friday, 30-11-2012 on 6:38 Michael Collins wrote:
>>
>> Answers inline...
>>
>> On Thu, Nov 29, 2012 at 2:15 AM, Nitin Tomer <ntomer at newgen.co.in> wrote:
>>
>>> Hi,
>>>
>>>
>>>
>>> I am using valet_park. I’ve configure a IVR menu of an extension, based
>>> on user’s input call is forwarded to other extensions.
>>>
>>>
>>>
>>> Extension on which end-users will call –
>>>
>>>
>>>
>>> <extension name="ivr_nitin">
>>> <condition field="destination_number" expression="^5002$">
>>> <action application="answer"/>
>>> <action application="sleep" data="500"/>
>>> <action application="ivr" data="nitin_ivr"/>
>>> </condition>
>>> </extension>
>>>
>>>
>>>
>>> The IVR configuration XML is –
>>>
>>>
>>>
>>> <include>
>>> <menu name="nitin_ivr"
>>> greet-long="say:Welcome to Newgen General Insurance
>>> Company. Press 1 for Changing Address, 2 for Changing Nominee or 3 for
>>> Close Policy."
>>> greet-short="say:Welcome to Newgen. Press 1 for Changing
>>> Address, 2 for Changing Nominee or 3 for Close Policy."
>>> invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
>>> exit-sound="voicemail/vm-goodbye.wav"
>>> confirm-macro=""
>>> confirm-key=""
>>> tts-engine="flite"
>>> tts-voice="slt"
>>> confirm-attempts="3"
>>> timeout="3000"
>>> inter-digit-timeout="2000"
>>> max-failures="3"
>>> max-timeouts="3"
>>> digit-len="4">
>>>
>>> <entry action="menu-exec-app" digits="1" param="transfer
>>> 450 XML default"/> <!-- Change Address -->
>>> <entry action="menu-exec-app" digits="2" param="transfer
>>> 451 XML default"/> <!-- Change Nominee -->
>>> <entry action="menu-exec-app" digits="3" param="transfer
>>> 452 XML default"/> <!-- Close Policy -->
>>>
>>> </menu>
>>> </include>
>>>
>>> Once user presses “1”, call is forwarded to 450, for this extension
>>> dialplan entry is –
>>>
>>>
>>>
>>> <extension>
>>> <condition field="destination_number" expression="^(450)$">
>>> <action application="play_and_get_digits" data="10 16 3 3000 #
>>> say:'Press your account number, followed by hash key' say:'Wrong Input' res
>>> \d+" />
>>> <action application="phrase" data="spell,${res}"/>
>>> <action application="db" data="insert/testapp/newcall1/${res}"
>>> />
>>> <action application="set" data="caller_id_name=Change
>>> Address Request" />
>>> <action application="set" data="call_timeout=60" />
>>> <action application="set" data="originate_timeout=60" />
>>> <action application="valet_park" data="my_lot auto in 8501
>>> 8599" />
>>>
>>> </condition>
>>> </extension>
>>>
>>>
>>>
>>> Here, the call is parked at any available extension between 8501 to 8599.
>>>
>>>
>>>
>>> Then I’ve set up an extension to pick up calls –
>>>
>>>
>>>
>>> <extension name="park-out">
>>> <condition field="destination_number" expression="^(85\d\d)$">
>>> <action application="answer"/>
>>> <action application="valet_park" data="my_lot $1"/>
>>> </condition>
>>> </extension>
>>>
>>>
>>>
>>> I have a few questions –
>>>
>>>
>>>
>>> 1. Valet_park parks the call on any available extension between
>>> 8501 to 8599 (<action application="valet_park" data="my_lot auto in 8501
>>> 8599" />). Is there any way to let me know on which extension the call have
>>> been parked?
>>>
>> Using 'auto in' the system will announce the parking location. If you are
>> sending a call in from an IVR then the caller will hear their park
>> location. The only way to know where the call went would be to watch the
>> event socket for relevant valet events.
>>
>>> 2. How can I get the number from which call was made in
>>> extension 450. The idea is to use the caller number as key and entered
>>> value as value while making entry in database (<action application="db"
>>> data="insert/testapp/newcall1/${res}" />)?
>>>
>> Do you mean the caller id number? That's literally in channel variable
>> ${caller_id_number}
>>
>>> 3. If two users call on extension 5002 (where IVR menu is
>>> played), what will happen? Will the second user have to wait for first to
>>> finish or whether both will be connected parallel?
>>>
>> Both can be in the IVR at the same time and they won't affect each other
>> at all.
>>
>> -MC
>>
>>>
>>>
>>> Please help me out.
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Nitin
>>>
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>>
>>
>> --
>> Michael S Collins
>> Twitter: @mercutioviz
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>>
>>
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>
>
>--
>Michael S Collins
>Twitter: @mercutioviz
>http://www.FreeSWITCH.org
>http://www.ClueCon.com
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