[Freeswitch-users] Shared Call Appearance and Transferring Calls on Cisco SPA504G

Sat Aug 25 22:18:28 MSD 2012

A this should be in Jira not ml.
B it sounds like Cisco does something evil with SLA so try using the ip of
the profile as the domain across the board....
On Aug 24, 2012 7:15 PM, "Colin Mason" <cmason at frontiernetworks.ca> wrote:

> Here is my issue:****
>
> ** **
>
> My $${domain} is the IP of my LAN interface (mpls sip_profile) or
> 192.168.30.40****
>
> ** **
>
> When trying to pickup a call on a phone registered to the mpls sip_profile
> it works:****
>
> ** **
>
> 2012-08-24 19:19:39.575310 [ERR] sofia.c:8810 PICK SQL select call_id from
> sip_dialogs where call_info='appearance-index=1' and
> ((sip_from_user='B102_1' and sip_from_host='192.168.30.40') or presence_id='
> B102_1 at 192.168.30.40') and call_id is not null
> [01e47cbc-68e5-1230-1cbe-b2f5313092f2]
> [01e47cbc-68e5-1230-1cbe-b2f5313092f2] 1****
>
> ** **
>
>
> +--------------------+---------------+---------------+----------------------+--------------------------------------+
> ****
>
> | call_info          | sip_from_user | sip_from_host |
> presence_id          | call_id                              |****
>
>
> +--------------------+---------------+---------------+----------------------+--------------------------------------+
> ****
>
> | appearance-index=1 | B101_1        | 192.168.30.40 |
> NULL                 | NULL                                 |****
>
> | appearance-index=1 | B101_1        | 149.x.x.x   | B101_1 at 149.x.x.x   |
> 18824d44-9b44e958 at 10.102.44.10       |****
>
> | appearance-index=1 | B102_1        | 192.168.30.40 |
> B102_1 at 192.168.30.40 | 84094a45-68e6-1230-1cbe-b2f5313092f2 |****
>
>
> +--------------------+---------------+---------------+----------------------+--------------------------------------+
> ****
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> When trying to pickup a call on a phone registered to the internet
> sip_profile it is broken because the invite sip_from_host is the IP address
> of my internet sip_profile so it finds nothing in the sip_dialog table
> because the sip_from_host it should be looking for is $${domain}****
>
> ** **
>
> 2012-08-24 17:59:54.175306 [ERR] sofia.c:8810 PICK SQL select call_id from
> sip_dialogs where call_info='appearance-index=1' and
> ((sip_from_user='B105_1' and sip_from_host='149.x.x.x') or
> presence_id='B105_1 at 149.x.x.x') and call_id is not null [(null)] [] 0****
>
> ** **
>
>
> +--------------------+---------------+---------------+----------------------+--------------------------------------+
> ****
>
> | call_info          | sip_from_user | sip_from_host |
> presence_id          | call_id                              |****
>
>
> +--------------------+---------------+---------------+----------------------+--------------------------------------+
> ****
>
> | appearance-index=1 | B105_1        | 192.168.30.40 |
> B105_1 at 192.168.30.40 | ea837341-68e6-1230-1cbe-b2f5313092f2 |****
>
> | appearance-index=1 | B101_1        | 192.168.30.40 |
> NULL                 | NULL                                 |****
>
> | appearance-index=1 | B101_1        | 149.x.x.x   | B101_1 at 149.x.x.x   |
> 99659a3b-d369ebf6 at 10.102.44.10       |****
>
>
> +--------------------+---------------+---------------+----------------------+--------------------------------------+
> ****
>
> ** **
>
> ** **
>
> ** **
>
> Any tips?****
>
> ** **
>
> Colin****
>
> ** **
>
> ** **
>
> ** **
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Colin Mason
> *Sent:* Friday, August 24, 2012 5:24 PM
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Shared Call Appearance and Transferring
> Calls on Cisco SPA504G****
>
> ** **
>
> Give me some more time and I will get you a full pcap of what is going on.
> ****
>
> ** **
>
> After more troubleshooting this issue I’ve found that I can get
> transferring to work on one of my SIP profiles. I have 2 profiles that
> phones register to. One is on the internet and one is on my LAN. I have 3
> phones registering from my LAN (mpls sip profile) and 3 phones registering
> from the internet (internet sip profile). There are 6 SIP accounts in
> total. ****
>
> ** **
>
> if I call the LAN phones (mpls profile) I am able to put a call on hold
> and pick it up using another phone.****
>
> ** **
>
> If I call the internet phones (internet profile) I am NOT able to put a
> call on hold and pick it up using another phone and the behavior I
> described earlier occurs.****
>
> ** **
>
> The LAN phones and the internet phones both send an invite when trying to
> pickup a held call. The only difference in the invites is the domain so
> this should be a FreeSWITCH configuration issue:****
>
> ** **
>
> LAN:****
>
>    INVITE sip:149.x.x.x SIP/2.0****
>
>    From: "Line 1" <sip:B105_1 at 149.x.x.x>;tag=603fbd37915ee220o0****
>
>    To: "Line 1" <sip:B105_1 at 149.x.x.x>****
>
> ** **
>
> ** **
>
> Internet:****
>
>    INVITE sip:192.168.30.40 SIP/2.0****
>
>    From: "Line 1" <sip:B102_1 at 192.168.30.40>;tag=1c523101af886951o0****
>
>    To: "Line 1" <sip:B102_1 at 192.168.30.40>****
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org
> [mailto:freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Don
> Dawson
> *Sent:* Friday, August 24, 2012 3:40 PM
> *To:* freeswitch-users at lists.freeswitch.org
> *Subject:* Re: [Freeswitch-users] Shared Call Appearance and Transferring
> Calls on Cisco SPA504G****
>
> ** **
>
> ** **
>
> I am concerned that FS is trying to INVITE the calling user, ours doesn’t
> do that.  Is it possible to send us a pcap trace of this?****
>
>  ****
>
> In the mean time, here is how our SPA phones are configured.  We are
> sharing 3 lines on multiple phones.  The following is the same on all
> phones.  If you want, you can configure the 4th button as a private line
> (which isn’t included here).  The 3 shared extensions are 121, 122 and 123.
> ****
>
>  ****
>
>   <CTI_Enable>no</CTI_Enable>****
>
>   <Dialog_SDP_Enable>yes</Dialog_SDP_Enable>****
>
>   <Linksys_Key_System>no</Linksys_Key_System>****
>
>  ****
>
>   <Share_Call_Appearance_1_>shared</Share_Call_Appearance_1_>****
>
>   <Share_Call_Appearance_2_>shared</Share_Call_Appearance_2_>****
>
>   <Share_Call_Appearance_3_>shared</Share_Call_Appearance_3_>****
>
>   <Extension_1_>1</Extension_1_>****
>
>   <Extension_2_>2</Extension_2_>****
>
>   <Extension_3_>3</Extension_3_>****
>
>   <Short_Name_1_>Line 1</Short_Name_1_>****
>
>   <Short_Name_2_>Line 2</Short_Name_2_>****
>
>   <Short_Name_3_>Line 3</Short_Name_3_>****
>
>   <Share_Ext_1_>shared</Share_Ext_1_>****
>
>   <Share_Ext_2_>shared</Share_Ext_2_>****
>
>   <Share_Ext_3_>shared</Share_Ext_3_>****
>
>   <Shared_User_ID_1_>121</Shared_User_ID_1_>****
>
>   <Shared_User_ID_2_>122</Shared_User_ID_2_>****
>
>   <Shared_User_ID_3_>123</Shared_User_ID_3_>****
>
>   <Display_Name_1_>Line 1</Display_Name_1_>****
>
>   <Display_Name_2_>Line 2</Display_Name_2_>****
>
>   <Display_Name_3_>Line 3</Display_Name_3_>****
>
>   <User_ID_1_>121</User_ID_1_>****
>
>   <User_ID_2_>122</User_ID_2_>****
>
>   <User_ID_3_>123</User_ID_3_>****
>
>  ****
>
> The FS profile****
>
>     <param name="manage-shared-appearance" value="true"/>****
>
>     <param name="manage-presence" value="true"/>****
>
>     <param name="dbname" value="share_presence"/>****
>
>     <param name="presence-hosts" value="_DISABLED_"/>****
>
>     <param name="multiple-registrations" value="true"/>****
>
>     <param name="send-presence-on-register" value="true"/>
>
>
>
>
>
> On 8/24/2012 12:52 PM, Colin Mason wrote:****
>
> Each phone is setup like:****
>
>  ****
>
> Button 1: user_1****
>
> Button 2: user_2****
>
> Button 3: user_3****
>
>  ****
>
> So for the 3 phones with 3 lines each there are 3 SIP accounts in total,
> not 9. I believe it’s setup properly****
>
>  ****
>
> Colin****
>
>  ****
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org [
> mailto:freeswitch-users-bounces at lists.freeswitch.org<freeswitch-users-bounces at lists.freeswitch.org>]
> *On Behalf Of *Andrew Cassidy
> *Sent:* Friday, August 24, 2012 1:46 PM
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] Shared Call Appearance and Transferring
> Calls on Cisco SPA504G****
>
>  ****
>
> How is the SLA set up?****
>
>  ****
>
> To my knowledge for 'true' SLA you need to set them all up using the same
> SIP account. Again, not something I've tried and Don appears to be better
> equipped to help you than I so may be able to clarify the correct setup for
> us?****
>
>  ****
>
> Thanks****
>
> On 24 August 2012 18:18, Colin Mason <cmason at frontiernetworks.ca> wrote:**
> **
>
> Thanks for the replies.****
>
>  ****
>
> I tried a few of Andrew’s suggestions and I was still unable to get call
> pickup (transfer?) working properly.****
>
>  ****
>
> Don, I am seeing different behavior. When I press hold on phone 1, I get
> an invite from phone 1 with SDP of 0.0.0.0 which puts the call on hold. **
> **
>
> -          Phone 2’s button changes to indicate that the call is on hold.
> ****
>
> -          I then press the button to pickup the call from hold and phone
> 2 sends an invite to FreeSWITCH with the username associated with that
> button. (this may be an issue?)****
>
> -          FreeSWITCH attemps to dial the user associated with the button
> I pressed on phone 2.****
>
> -          Because this user already has a call active and I limit all my
> users to 1 concurrent call, FreeSWITCH rolls over to the second user.****
>
> -          Phone 1 and phone 2 receive a call on line 2 and line 1 never
> drops throughout this process.****
>
>  ****
>
> I suspect my problem is more of a configuration issue on the phone or
> FreeSWITCH.****
>
>  ****
>
> Colin****
>
>  ****
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org [mailto:
> freeswitch-users-bounces at lists.freeswitch.org] *On Behalf Of *Don Dawson
> *Sent:* Friday, August 24, 2012 12:20 PM
> *To:* freeswitch-users at lists.freeswitch.org
> *Subject:* Re: [Freeswitch-users] Shared Call Appearance and Transferring
> Calls on Cisco SPA504G****
>
>  ****
>
>
> We have used the shared line feature for some time now.  What actually
> happens when the call is picked up by the second phone sends an INVITE to
> FS and FS connects the call to the second phone, there isn’t a transfer
> (REFER) between the phones because they are sharing that call.****
>
>  ****
>
> What we have found is this worked before version 1.2.0 and now there is a
> problem.  Could you verify what you’re experiencing when you pick the call
> on phone 2, is the call drops because FS is sending BYE to the phone that
> picked up the call and the caller?  The other phones have their lights go
> green because they are sent a NOTIFY with the appearance-state=idle.  In
> the SIP trace you should see an INVITE from the second phone, 200 OK,  BYEs
> and then NOTIFYs.  Is so, then you are experiencing the same issue we are.
> ****
>
> Mike
>
>
> On 8/23/2012 9:33 AM, Colin Mason wrote:****
>
> So I have been experimenting with a key system for an office with 3 Cisco
> SPA504G phones and FreeSWITCH 1.2.1. They require 3 shared lines. I have
> inbound and outbound calls working properly with the shared lines and the
> phones are configured properly with shared lines, Broadcom etc. Visually
> everything seems to work with the line notifications on the 3 phones.****
>
>  ****
>
> My internal profile has:****
>
>  ****
>
>     <param name="manage-shared-appearance" value="true"/>****
>
>     <param name="manage-presence" value="true"/>****
>
>     <param name="dbname" value="share_presence"/>****
>
>     <param name="presence-hosts" value="$${domain}"/>****
>
>     <param name="multiple-registrations" value="true"/>****
>
>     <param name="force-register-domain" value="$${domain}"/>****
>
>     <param name="force-subscription-domain" value="$${domain}"/>****
>
>     <param name="force-register-db-domain" value="$${domain}"/>****
>
>     <param name="presence-probe-on-register" value="true"/>****
>
>     <param name="presence-privacy" value="$${presence_privacy}"/>****
>
>     <param name="send-presence-on-register" value="true"/>****
>
>  ****
>
> I am having problems with transferring calls. If I put a call on hold on
> phone 1 and press the line 1 button on phone 1, the call resud ames just
> fine. But if I put a call on hold on phone 1 and try to resume the call on
> phone 2 by pressing the blinking red line 1 button, the phone tries to
> establish a new call to the user associated with line 1 instead of taking
> (transferring) the call from phone 1 to phone 2.****
>
>  ****
>
> I was wondering if anybody could help?****
>
>  ****
>
> Colin Mason****
>
>
>
> ****
>
> _________________________________________________________________________****
>
> Professional FreeSWITCH Consulting Services:****
>
> consulting at freeswitch.org****
>
> http://www.freeswitchsolutions.com****
>
>  ****
>
> ****
>
> ****
>
>  ****
>
> Official FreeSWITCH Sites****
>
> http://www.freeswitch.org****
>
> http://wiki.freeswitch.org****
>
> http://www.cluecon.com****
>
>  ****
>
> FreeSWITCH-users mailing list****
>
> FreeSWITCH-users at lists.freeswitch.org****
>
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>
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>
>  ****
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
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>
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>
>
>
> ****
>
>  ****
>
> --
> *Andrew Cassidy BSc (Hons) MBCS SSCA*****
>
> Managing Director****
>
> ****
>
>  ****
>
> *T <info at cassidywebservices.co.uk> *03300 100 960  *F<info at cassidywebservices.co.uk>
>  *03300 100 961****
>
> *E <info at cassidywebservices.co.uk> *andrew at cassidywebservices.co.uk****
>
> *W <info at cassidywebservices.co.uk> *www.cassidywebservices.co.uk****
>
>  ****
>
>
>
> ****
>
> _________________________________________________________________________****
>
> Professional FreeSWITCH Consulting Services:****
>
> consulting at freeswitch.org****
>
> http://www.freeswitchsolutions.com****
>
> ** **
>
> ****
>
> ****
>
> ** **
>
> Official FreeSWITCH Sites****
>
> http://www.freeswitch.org****
>
> http://wiki.freeswitch.org****
>
> http://www.cluecon.com****
>
> ** **
>
> FreeSWITCH-users mailing list****
>
> FreeSWITCH-users at lists.freeswitch.org****
>
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>
> ** **
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
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>
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