[Freeswitch-users] FreeSWITCH, Nuance, ASR: IVR Integration

[Christopher Rienzo]

Yes, this discussion is about doing ASR with Nuance MRCP.  The FreeSWITCH
core does not care about which ASR engine is used, so these solutions are
already pretty generic.  However, the inputs and outputs are dependent on
which ASR engine is used.  Nuance MRCP will use SRGS for grammar definition
and NLSML for the response.


On Wed, Sep 7, 2011 at 2:37 PM, envelopes envelopes <sunwood360 at gmail.com>wrote:

> Does your app support MRCP protocol? That would make it more generic.
> On Sep 7, 2011 10:33 AM, "Christopher Rienzo" <cmrienzo at gmail.com> wrote:
> > There's not really an easy way to do this out of the box. The FS core
> > provides all the low-level functions necessary for doing ASR, but nothing
> > higher level for interpreting results, handling barge-in, starting
> > input-timers, etc.
> >
> > I solved this issue with a custom dialplan APP. I know of another other
> dev
> > that used event socket and the playback/detect_speech dialplan APPs.
> > Looking at the scripts/javascript/js_modules/SpeechTools.jm source, you
> can
> > see that anthm solved it a different way.
> >
> >
> >
> > On Mon, Sep 5, 2011 at 3:02 AM, Glen Ganderton <
> > Glen.Ganderton at premier.com.au> wrote:
> >
> >> Hi Guys, ****
> >>
> >> ** **
> >>
> >> What i am trying to do is configure an IVR using freeswitch and Nuance
> >> 5.1.5 to perform speech recognition. I have installed the latest****
> >>
> >> release of freeswitch on my CentOS system, I have also enabled and
> >> configured the unimrcp module. I could find lots of information to****
> >>
> >> configure the unimrcp module but there is no documentation on how to
> create
> >> IVR menu's using this module with Nuance. I have used the ****
> >>
> >> demo pizza IVR with the pocketsphinx module and I keep getting refered
> to
> >> this but it's no help as I want to use Nuance for ASR. Any****
> >>
> >> help on how to configure this would be great, specifically:****
> >>
> >> ** **
> >>
> >> * How to I call the IVR script from the dialplan****
> >>
> >> * What language/s can I code the IVR in and can you please provide a
> basic
> >> sample of how this is done with Nuance.****
> >>
> >> ** **
> >>
> >> Thank you in advance****
> >>
> >> ** **
> >>
> >> --Glen****
> >>
> >>
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> >>
>
>
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