[Freeswitch-users] Script for ASR & ACD Monitoring
wasim at convergence.pk
Tue Oct 25 06:32:35 MSD 2011
Load up the CDR into a db (MySQL or otherwise) ...
For ACD you'll want a SQL query akin
- SELECT COUNT(*) AS calls_answered, SUM(billusec) AS billusec,
SUM(billusec)/COUNT(*) AS acd FROM freeswitchdb.freeswitchcdr WHERE
For ASR you'll need another query
- SELECT COUNT(*) AS calls_total FROM freeswitchdb.freeswitchcdr;
- ASR is calls_answered/calls_total
There is sample (read: poor) code in
which a google for "freeswitch ACD ASR" would have helped you get to in the
On Mon, Oct 24, 2011 at 15:39, Faisal Rehman <faisal.rehman22 at hotmail.com>wrote:
> Hi Everyone,
> I want to write a script that reads the Master.csv & generate an alert if
> the ASR & ACD is low from the desired value. Anybody has written such
> script, please help me write it or provide any sample.
> Faisal Rehman
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
wasim h. baig | principal consultant | convergence pk | +92 30 0850 8070 |
peace be upon you ...
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