[Freeswitch-users] Inbound dialplan
Baskar
yudha2008 at gmail.com
Fri May 27 20:45:43 MSD 2011
Hi Mike,
Yes i dialed in from the outside, got to the IVR, and then dialed extension
is 5107.
Yes i have two endpoint in my bridge line. One is keying extension and other
is default extension.
But this dialplan send by David what i tried.
<entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
param="execute_extension
set:continue_on_fail=BUSY,bridge:sofia/internal/$1%XX.XX.XX.XX,bridge:sofia/internal/5998%XX.XX.XX.XX
"/>
My actual conduction is i dialed in from the outside, got to the ivr, where
after keying in the extension number the call gets transferred to the
appropriate extension and if the extension is busy it should be hunted to a
default extension.
--
Thanks with Regards,
N.Baskar
On Thu, May 26, 2011 at 9:33 PM, Michael Collins <msc at freeswitch.org> wrote:
> Okay, walk us through what you did to get here. You dialed in from the
> outside, got to the IVR, and then dialed 5107? Please confirm. Also, I see
> that you have two endpoints in your bridge line. Are you deliberately trying
> to dial two separate endpoints at the same time?
>
> -MC
>
>
> On Thu, May 26, 2011 at 3:45 PM, Baskar <yudha2008 at gmail.com> wrote:
>
>> HI Mike,
>>
>> I have pasted my log in path http://pastebin.freeswitch.org/16388
>>
>> <http://pastebin.freeswitch.org/16388>--
>> Thanks with Regards,
>> N.Baskar
>>
>> On Thu, May 26, 2011 at 6:33 PM, Michael Collins <msc at freeswitch.org>wrote:
>>
>>> Pastebin the debug output of a call to a busy phone.
>>> -MC
>>>
>>>
>>> On Thu, May 26, 2011 at 3:02 PM, Baskar <yudha2008 at gmail.com> wrote:
>>>
>>>> HI Mike,
>>>>
>>>> I am looking at a condition where if the extension that i enter is busy
>>>> then it should automatically route to the extension i specify in the
>>>> ivr_inbound xml.
>>>>
>>>> --
>>>>
>>>> Thanks with Regards,
>>>> N.Baskar
>>>>
>>>> On Thu, May 26, 2011 at 5:43 PM, Michael Collins <msc at freeswitch.org>wrote:
>>>>
>>>>> That's because you are telling it to go to the default context:
>>>>> <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
>>>>> param="transfer $1 XML default"/>
>>>>> Change that "default" to whatever context you want the destination
>>>>> number to be in...
>>>>>
>>>>> -MC
>>>>>
>>>>> On Thu, May 26, 2011 at 2:34 PM, Baskar <yudha2008 at gmail.com> wrote:
>>>>>
>>>>>> Hi David,
>>>>>>
>>>>>> I tried the dial plan suggested by you several times but the moment i
>>>>>> key in the extension it take my input but exits the ivr_inbound.xml and goes
>>>>>> to default.xml. It does not bridge me to the extension i key in but instead
>>>>>> comes out of the xml and connects me to the extension in the default.xml.
>>>>>> Below is the output log of the tests that i have made.
>>>>>>
>>>>>>
>>>>>> Output Log:
>>>>>>
>>>>>> 2011-05-26 17:24:59.065884 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF
>>>>>> 5:840
>>>>>> 2011-05-26 17:24:59.341669 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF
>>>>>> 1:720
>>>>>> 2011-05-26 17:24:59.745697 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF
>>>>>> 0:960
>>>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF
>>>>>> 7:1120
>>>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:376 digits '5107'
>>>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:470 action regex
>>>>>> [5107] [/^([1-6][0-9][0-9][0-9])$/] [2]
>>>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:488 IVR action on
>>>>>> menu 'ivr_inbound' matched '5107' param
>>>>>> 'execute_extensionset:continue_on_fail=true,bridge
>>>>>> sofia/internal/5107%XX.XX.XX.XX,bridge sofia/internal/5998%XX.XX.XX.XX'
>>>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:492
>>>>>> switch_ivr_menu_execute todo=[2]
>>>>>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:580 exit-sound
>>>>>> 'voicemail/vm-goodbye.wav'
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Thanks with Regards,
>>>>>> N.Baskar
>>>>>>
>>>>>> On Thu, May 26, 2011 at 1:49 AM, David Ponzone <
>>>>>> david.ponzone at ipeva.fr> wrote:
>>>>>>
>>>>>>> Baskar,
>>>>>>>
>>>>>>> If you want this behavior only for calls only coming through the
>>>>>>> IVR, I think you will have to use bridge rather than transfer.
>>>>>>> it would look like this:
>>>>>>>
>>>>>>> <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
>>>>>>> param="execute_extension
>>>>>>> set:continue_on_fail=BUSY,bridge:sofia/profile/$1%domain,bridge:sofia/profile/1003%domain"/>
>>>>>>>
>>>>>>> or something like it :)
>>>>>>>
>>>>>>> David Ponzone Direction Technique
>>>>>>> email: david.ponzone at ipeva.fr
>>>>>>> tel: 01 74 03 18 97
>>>>>>> gsm: 06 66 98 76 34
>>>>>>>
>>>>>>> Service Client IPeva
>>>>>>> tel: 0811 46 26 26
>>>>>>> www.ipeva.fr - www.ipeva-studio.com
>>>>>>>
>>>>>>> *Ce message et toutes les pièces jointes sont confidentiels et
>>>>>>> établis à l'intention exclusive de ses destinataires. Toute utilisation ou
>>>>>>> diffusion non autorisée est interdite. Tout message électronique est
>>>>>>> susceptible d'altération. **IPeva** décline toute responsabilité au
>>>>>>> titre de ce message s'il a été altéré, déformé ou falsifié. Si vous n'êtes
>>>>>>> pas destinataire de ce message, merci de le détruire immédiatement et
>>>>>>> d'avertir l'expéditeur.*
>>>>>>> *
>>>>>>> *
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Le 26/05/2011 à 00:27, Baskar a écrit :
>>>>>>>
>>>>>>> Hi Michael,
>>>>>>>
>>>>>>> Thanks for your quick reply. Below is the code for the dial plan
>>>>>>> inbound ivr. Can you please specify where i should be inserting the
>>>>>>> continue_on_fail=true line in the code.
>>>>>>>
>>>>>>> Default.xml
>>>>>>>
>>>>>>> <extension name="inbound">
>>>>>>> <condition field="destination_number"
>>>>>>> expression="^(XXXXXXXXXX)$" />
>>>>>>> <condition wday="2-6" hour="8-17">
>>>>>>> <action application="set" data="hangup_after_bridge=true"/>
>>>>>>> <action application="set" data="accountcode=Inbound"/>
>>>>>>> <action application="answer"/>
>>>>>>> <action application="start_dtmf" />
>>>>>>> <action application="ivr" data="ivr_inbound"/>
>>>>>>> <action application="record_session"
>>>>>>> data="$${base_dir}/inbound/${destination_number}-${caller_id_number}-${strftime(%Y-%m-%d-%H-%M-%S)}.gsm"/>
>>>>>>> <action application="transfer" data="1018 XML default"/>
>>>>>>> </condition>
>>>>>>> </extension>
>>>>>>>
>>>>>>> ivr_inbound.xml
>>>>>>>
>>>>>>> <menu name="ivr_inbound"
>>>>>>>
>>>>>>> greet-long="/usr/local/freeswitch/sounds/en/us/callie/misc/8000/abc_pe/abc_pe_bus.wav"
>>>>>>> invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
>>>>>>> exit-sound="voicemail/vm-goodbye.wav"
>>>>>>> confirm-macro=""
>>>>>>> confirm-key=""
>>>>>>> tts-engine="flite"
>>>>>>> tts-voice="rms"
>>>>>>> confirm-attempts="3"
>>>>>>> timeout="10000"
>>>>>>> inter-digit-timeout="2000"
>>>>>>> max-failures="3"
>>>>>>> max-timeouts="1"
>>>>>>> digit-len="4">
>>>>>>> <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
>>>>>>> param="transfer $1 XML default"/>
>>>>>>> <entry digits="0" action="menu-exec-app" param="transfer 6525 XML
>>>>>>> default"/>
>>>>>>> </menu>
>>>>>>>
>>>>>>> *--
>>>>>>> Thanks with Regards,
>>>>>>>
>>>>>>> N.Baskar
>>>>>>>
>>>>>>> *
>>>>>>> On Wed, May 25, 2011 at 5:25 PM, Michael Collins <msc at freeswitch.org
>>>>>>> > wrote:
>>>>>>>
>>>>>>>> If I understand correctly you're wanting to handle a bridge scenario
>>>>>>>> where the target extension is busy, etc. Most likely you just need to set
>>>>>>>> continue_on_fail=true so that your dialplan continues in the case of the
>>>>>>>> target extension not picking up.
>>>>>>>>
>>>>>>>> -MC
>>>>>>>>
>>>>>>>> On Wed, May 25, 2011 at 1:27 PM, Baskar <yudha2008 at gmail.com>wrote:
>>>>>>>>
>>>>>>>>> Hi All,,
>>>>>>>>>
>>>>>>>>> In my inbound dial plan xml file i have set two conditions
>>>>>>>>> enabled
>>>>>>>>>
>>>>>>>>> Condition1:
>>>>>>>>>
>>>>>>>>> In inbound dial plan callers are given an option to key in the
>>>>>>>>> extension number and reach the appropriate extension (Example: 1001 or 1002
>>>>>>>>> or 1003 etc).
>>>>>>>>>
>>>>>>>>> Condition2:
>>>>>>>>>
>>>>>>>>> The second condition routes call to a default extension in
>>>>>>>>> scenarios where the caller does not specify any extension number (Example:
>>>>>>>>> Default extension is 1007).
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Both the above conditions are working fine.
>>>>>>>>>
>>>>>>>>> Now I need to set up another condition where after keying in the
>>>>>>>>> extension number the call gets transferred to the appropriate extension and
>>>>>>>>> if the extension is busy(Example: say extension 1003 is busy) it should be
>>>>>>>>> hunted to a default extension (example: 1007). How can we set up this
>>>>>>>>> condition in dial plan?
>>>>>>>>>
>>>>>>>>> Can any one guide me.
>>>>>>>>> --
>>>>>>>>> Thanks with Regards,
>>>>>>>>>
>>>>>>>>> N.Baskar
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> FreeSWITCH-users mailing list
>>>>>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>>>>>> UNSUBSCRIBE:
>>>>>>>>> http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>>>>>>> http://www.freeswitch.org
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> FreeSWITCH-users mailing list
>>>>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>>>>> UNSUBSCRIBE:
>>>>>>>> http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>>>>>> http://www.freeswitch.org
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> FreeSWITCH-users mailing list
>>>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>>>> UNSUBSCRIBE:
>>>>>>> http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>>>>> http://www.freeswitch.org
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> FreeSWITCH-users mailing list
>>>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>>>> UNSUBSCRIBE:
>>>>>>> http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>>>>> http://www.freeswitch.org
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> -
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> FreeSWITCH-users mailing list
>>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>>> UNSUBSCRIBE:
>>>>>> http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>>>> http://www.freeswitch.org
>>>>>>
>>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> FreeSWITCH-users mailing list
>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>> UNSUBSCRIBE:
>>>>> http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>>> http://www.freeswitch.org
>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> FreeSWITCH-users mailing list
>>>> FreeSWITCH-users at lists.freeswitch.org
>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>> UNSUBSCRIBE:
>>>> http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>> http://www.freeswitch.org
>>>>
>>>>
>>>
>>> _______________________________________________
>>> FreeSWITCH-users mailing list
>>> FreeSWITCH-users at lists.freeswitch.org
>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>> http://www.freeswitch.org
>>>
>>>
>>
>>
>> _______________________________________________
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>>
>
> _______________________________________________
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20110527/97ef7135/attachment-0001.html
More information about the FreeSWITCH-users
mailing list