[Freeswitch-users] Inbound dialplan

Baskar yudha2008 at gmail.com
Fri May 27 02:02:09 MSD 2011


HI Mike,

I am looking at a condition where if the extension that i enter is busy then
it should automatically route to the extension i specify in the ivr_inbound
xml.

-- 
Thanks with Regards,
N.Baskar

On Thu, May 26, 2011 at 5:43 PM, Michael Collins <msc at freeswitch.org> wrote:

> That's because you are telling it to go to the default context:
>     <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
> param="transfer $1 XML default"/>
> Change that "default" to whatever context you want the destination number
> to be in...
>
> -MC
>
> On Thu, May 26, 2011 at 2:34 PM, Baskar <yudha2008 at gmail.com> wrote:
>
>> Hi David,
>>
>> I tried the dial plan suggested by you several times but the moment i key
>> in the extension it take my input but exits the ivr_inbound.xml and goes to
>> default.xml. It does not bridge me to the extension i key in but instead
>> comes out of the xml and connects me to the extension in the default.xml.
>> Below is the output log of the tests that i have made.
>>
>>
>> Output Log:
>>
>> 2011-05-26 17:24:59.065884 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 5:840
>> 2011-05-26 17:24:59.341669 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 1:720
>> 2011-05-26 17:24:59.745697 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 0:960
>> 2011-05-26 17:25:00.041720 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 7:1120
>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:376 digits '5107'
>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:470 action regex
>> [5107] [/^([1-6][0-9][0-9][0-9])$/] [2]
>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:488 IVR action on
>> menu 'ivr_inbound' matched '5107' param
>> 'execute_extensionset:continue_on_fail=true,bridge
>> sofia/internal/5107%XX.XX.XX.XX,bridge sofia/internal/5998%XX.XX.XX.XX'
>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:492
>> switch_ivr_menu_execute todo=[2]
>> 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:580 exit-sound
>> 'voicemail/vm-goodbye.wav'
>>
>> --
>>
>> Thanks with Regards,
>> N.Baskar
>>
>> On Thu, May 26, 2011 at 1:49 AM, David Ponzone <david.ponzone at ipeva.fr>wrote:
>>
>>> Baskar,
>>>
>>> If you want this behavior only for calls only coming through the IVR, I
>>> think you will have to use bridge rather than transfer.
>>> it would look like this:
>>>
>>>    <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
>>> param="execute_extension
>>> set:continue_on_fail=BUSY,bridge:sofia/profile/$1%domain,bridge:sofia/profile/1003%domain"/>
>>>
>>> or something like it :)
>>>
>>>  David Ponzone  Direction Technique
>>> email: david.ponzone at ipeva.fr
>>> tel:      01 74 03 18 97
>>> gsm:   06 66 98 76 34
>>>
>>> Service Client IPeva
>>> tel:      0811 46 26 26
>>> www.ipeva.fr  -   www.ipeva-studio.com
>>>
>>> *Ce message et toutes les pièces jointes sont confidentiels et établis à
>>> l'intention exclusive de ses destinataires. Toute utilisation ou diffusion
>>> non autorisée est interdite. Tout message électronique est susceptible
>>> d'altération. **IPeva** décline toute responsabilité au titre de ce
>>> message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas
>>> destinataire de ce message, merci de le détruire immédiatement et d'avertir
>>> l'expéditeur.*
>>> *
>>> *
>>>
>>>
>>>
>>> Le 26/05/2011 à 00:27, Baskar a écrit :
>>>
>>> Hi Michael,
>>>
>>> Thanks for your quick reply. Below is the code for the dial plan inbound
>>> ivr. Can you please specify where i should be inserting the
>>> continue_on_fail=true line in the code.
>>>
>>> Default.xml
>>>
>>>     <extension name="inbound">
>>>       <condition field="destination_number" expression="^(XXXXXXXXXX)$"
>>> />
>>>        <condition wday="2-6" hour="8-17">
>>>         <action application="set" data="hangup_after_bridge=true"/>
>>>         <action application="set" data="accountcode=Inbound"/>
>>>         <action application="answer"/>
>>>         <action application="start_dtmf" />
>>>         <action application="ivr" data="ivr_inbound"/>
>>>         <action application="record_session"
>>> data="$${base_dir}/inbound/${destination_number}-${caller_id_number}-${strftime(%Y-%m-%d-%H-%M-%S)}.gsm"/>
>>>         <action application="transfer" data="1018 XML default"/>
>>>       </condition>
>>>     </extension>
>>>
>>> ivr_inbound.xml
>>>
>>> <menu name="ivr_inbound"
>>>
>>>  greet-long="/usr/local/freeswitch/sounds/en/us/callie/misc/8000/abc_pe/abc_pe_bus.wav"
>>>      invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
>>>      exit-sound="voicemail/vm-goodbye.wav"
>>>      confirm-macro=""
>>>      confirm-key=""
>>>      tts-engine="flite"
>>>      tts-voice="rms"
>>>      confirm-attempts="3"
>>>      timeout="10000"
>>>      inter-digit-timeout="2000"
>>>      max-failures="3"
>>>      max-timeouts="1"
>>>      digit-len="4">
>>>    <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
>>> param="transfer $1 XML default"/>
>>>    <entry digits="0" action="menu-exec-app" param="transfer 6525 XML
>>> default"/>
>>> </menu>
>>>
>>> *--
>>> Thanks with Regards,
>>>
>>> N.Baskar
>>>
>>> *
>>> On Wed, May 25, 2011 at 5:25 PM, Michael Collins <msc at freeswitch.org>wrote:
>>>
>>>> If I understand correctly you're wanting to handle a bridge scenario
>>>> where the target extension is busy, etc. Most likely you just need to set
>>>> continue_on_fail=true so that your dialplan continues in the case of the
>>>> target extension not picking up.
>>>>
>>>> -MC
>>>>
>>>> On Wed, May 25, 2011 at 1:27 PM, Baskar <yudha2008 at gmail.com> wrote:
>>>>
>>>>> Hi All,,
>>>>>
>>>>> In my inbound dial plan xml file  i have set two conditions enabled
>>>>>
>>>>> Condition1:
>>>>>
>>>>> In inbound dial plan callers are given an option to key in the
>>>>> extension number and reach the appropriate extension (Example: 1001 or 1002
>>>>> or 1003 etc).
>>>>>
>>>>> Condition2:
>>>>>
>>>>> The second condition routes call to a default extension in scenarios
>>>>> where the caller does not specify any extension number (Example: Default
>>>>> extension is 1007).
>>>>>
>>>>>
>>>>> Both the above conditions are working fine.
>>>>>
>>>>> Now I need to set up another condition where after keying in the
>>>>> extension number the call gets transferred to the appropriate extension and
>>>>> if the extension is busy(Example: say extension 1003 is busy) it should be
>>>>> hunted to a default extension (example: 1007). How can we set up this
>>>>> condition in dial plan?
>>>>>
>>>>> Can any one guide me.
>>>>> --
>>>>> Thanks with Regards,
>>>>>
>>>>> N.Baskar
>>>>>
>>>>>
>>>>> _______________________________________________
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>>>>>
>>>>>
>>>>
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>>
>>
>> -
>>
>>
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