[Freeswitch-users] Inbound dialplan
Baskar
yudha2008 at gmail.com
Fri May 27 01:34:48 MSD 2011
Hi David,
I tried the dial plan suggested by you several times but the moment i key in
the extension it take my input but exits the ivr_inbound.xml and goes to
default.xml. It does not bridge me to the extension i key in but instead
comes out of the xml and connects me to the extension in the default.xml.
Below is the output log of the tests that i have made.
Output Log:
2011-05-26 17:24:59.065884 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 5:840
2011-05-26 17:24:59.341669 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 1:720
2011-05-26 17:24:59.745697 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 0:960
2011-05-26 17:25:00.041720 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 7:1120
2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:376 digits '5107'
2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:470 action regex [5107]
[/^([1-6][0-9][0-9][0-9])$/] [2]
2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:488 IVR action on menu
'ivr_inbound' matched '5107' param
'execute_extensionset:continue_on_fail=true,bridge
sofia/internal/5107%XX.XX.XX.XX,bridge sofia/internal/5998%XX.XX.XX.XX'
2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:492
switch_ivr_menu_execute todo=[2]
2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:580 exit-sound
'voicemail/vm-goodbye.wav'
--
Thanks with Regards,
N.Baskar
On Thu, May 26, 2011 at 1:49 AM, David Ponzone <david.ponzone at ipeva.fr>wrote:
> Baskar,
>
> If you want this behavior only for calls only coming through the IVR, I
> think you will have to use bridge rather than transfer.
> it would look like this:
>
> <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
> param="execute_extension
> set:continue_on_fail=BUSY,bridge:sofia/profile/$1%domain,bridge:sofia/profile/1003%domain"/>
>
> or something like it :)
>
> David Ponzone Direction Technique
> email: david.ponzone at ipeva.fr
> tel: 01 74 03 18 97
> gsm: 06 66 98 76 34
>
> Service Client IPeva
> tel: 0811 46 26 26
> www.ipeva.fr - www.ipeva-studio.com
>
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>
> Le 26/05/2011 à 00:27, Baskar a écrit :
>
> Hi Michael,
>
> Thanks for your quick reply. Below is the code for the dial plan inbound
> ivr. Can you please specify where i should be inserting the
> continue_on_fail=true line in the code.
>
> Default.xml
>
> <extension name="inbound">
> <condition field="destination_number" expression="^(XXXXXXXXXX)$" />
> <condition wday="2-6" hour="8-17">
> <action application="set" data="hangup_after_bridge=true"/>
> <action application="set" data="accountcode=Inbound"/>
> <action application="answer"/>
> <action application="start_dtmf" />
> <action application="ivr" data="ivr_inbound"/>
> <action application="record_session"
> data="$${base_dir}/inbound/${destination_number}-${caller_id_number}-${strftime(%Y-%m-%d-%H-%M-%S)}.gsm"/>
> <action application="transfer" data="1018 XML default"/>
> </condition>
> </extension>
>
> ivr_inbound.xml
>
> <menu name="ivr_inbound"
>
> greet-long="/usr/local/freeswitch/sounds/en/us/callie/misc/8000/abc_pe/abc_pe_bus.wav"
> invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
> exit-sound="voicemail/vm-goodbye.wav"
> confirm-macro=""
> confirm-key=""
> tts-engine="flite"
> tts-voice="rms"
> confirm-attempts="3"
> timeout="10000"
> inter-digit-timeout="2000"
> max-failures="3"
> max-timeouts="1"
> digit-len="4">
> <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/"
> param="transfer $1 XML default"/>
> <entry digits="0" action="menu-exec-app" param="transfer 6525 XML
> default"/>
> </menu>
>
> *--
> Thanks with Regards,
>
> N.Baskar
>
> *
> On Wed, May 25, 2011 at 5:25 PM, Michael Collins <msc at freeswitch.org>wrote:
>
>> If I understand correctly you're wanting to handle a bridge scenario where
>> the target extension is busy, etc. Most likely you just need to set
>> continue_on_fail=true so that your dialplan continues in the case of the
>> target extension not picking up.
>>
>> -MC
>>
>> On Wed, May 25, 2011 at 1:27 PM, Baskar <yudha2008 at gmail.com> wrote:
>>
>>> Hi All,,
>>>
>>> In my inbound dial plan xml file i have set two conditions enabled
>>>
>>> Condition1:
>>>
>>> In inbound dial plan callers are given an option to key in the extension
>>> number and reach the appropriate extension (Example: 1001 or 1002 or 1003
>>> etc).
>>>
>>> Condition2:
>>>
>>> The second condition routes call to a default extension in scenarios
>>> where the caller does not specify any extension number (Example: Default
>>> extension is 1007).
>>>
>>>
>>> Both the above conditions are working fine.
>>>
>>> Now I need to set up another condition where after keying in the
>>> extension number the call gets transferred to the appropriate extension and
>>> if the extension is busy(Example: say extension 1003 is busy) it should be
>>> hunted to a default extension (example: 1007). How can we set up this
>>> condition in dial plan?
>>>
>>> Can any one guide me.
>>> --
>>> Thanks with Regards,
>>>
>>> N.Baskar
>>>
>>>
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>>
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>
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