[Freeswitch-users] DTMF Problems! In-band detection patchy, rfc2833 not working!

[Michael Collins]

I guess what I mean is this: he needs to listen to what ACTUALLY comes down
the line. There's no substitute for the human ear. If the tones coming down
the line are not clean or otherwise are not recognizable then I would
suggest that looking for a solution inside of FreeSWITCH itself may not be
too helpful...

That being said, if the DTMFs are coming in cleanly then there's definitely
something hinky going on inside his system.

-MC

On Tue, May 24, 2011 at 12:08 PM, Kristian Kielhofner <kris at kriskinc.com>wrote:

> Michael,
>
>  I'm not really sure what you mean by this...
>
>  The DTMF method used between an endpoint and a SIP carrier is
> largely determined by the SIP carrier, not the carrier or device on
> the far end.
>
>  On the PSTN DTMF is always inband.  If configured for out of band
> DTMF it's up to the various media gateways in use by VoIP providers to
> detect the inband DTMF, squelch it from the G711 input audio, and
> create out of band events.
>
>  Of course if you're configured for inband and using G711 it will be
> inband all the way through.
>
> P.S. - Cell phones either use AMR or EVRC these days and I would guess
> they're using out of band DTMF too.  I've seen some documentation
> claiming support for inband DTMF on either but that seems strange to
> me...
>
> On Mon, May 23, 2011 at 10:24 AM, Michael Collins <msc at freeswitch.org>
> wrote:
> > Sidharth,
> > A mobile phone will always send DTMFs in-band, so you need to be ready
> for
> > that scenario. I recommend you add this to your dialplan for inbound
> calls:
> > http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_start_dtmf
> > Test various scenarios and make sure they work - call from Skype, from
> > mobile phone, from a land line, etc. Let us know what happens.
> > -MC
> > On Sat, May 21, 2011 at 1:11 AM, Sidharth Kshatriya
> > <sid.kshatriya at gmail.com> wrote:
> >>
> >> Dear Friends,
> >>
> >> I'm using a voip carrier Voicenetwork.ca (recommended by someone on this
> >> list). While I'm generally happy with their service there seems to be
> one
> >> fatal problem: My IVR does not recognize DTMF!
> >>
> >> I have set <param name="dtmf-type" value="rfc2833"/> in both
> >> sip_profile/internal.xml and sip_profile/external.xml
> >>
> >> The symptom of the problem is that making a call via skype will always
> >> make the IVR recognize the DTMF while using something like a mobile
> phone
> >> almost always won't!
> >>
> >> I've tried in-band detection too. I'm making international calls into my
> >> IVR and the reliability of the in-band detection is not so good,
> possibly
> >> because of the quality of the call.
> >>
> >> Can someone please help me?
> >>
> >> Thanks,
> >>
> >> Sidharth
> >>
> >> --
> >> Sidharth Kshatriya
> >> www.sidk.info
> >>
> >>
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> >
> >
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>
>
>
> --
> Kristian Kielhofner
>
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