[Freeswitch-users] How to configure for FS playing voice prompt in case the called extension is in a call.
fieldpeak
fieldpeak at gmail.com
Thu Jul 14 06:14:52 MSD 2011
Hi David,
It works well with your kindly advise... very appreciated for help! sure, i
need more carefully read the wiki :)
Regards,
Charles
2011/7/14 David Ponzone <david.ponzone at ipeva.fr>
> Charles,
>
> you need to read the wiki with care :)
>
> failure_causes <http://wiki.freeswitch.org/wiki/Variable_failure_causes>
> Controls which failure causes will be considered as a failure to the
> bridge(s). This will change the values for which continue_on_fail<http://wiki.freeswitch.org/wiki/Variable_continue_on_fail> will
> fail by default unless continue_on_fail<http://wiki.freeswitch.org/wiki/Variable_continue_on_fail> is
> set to true.
>
> This means if you set continue_on_fail to true, failure_causes will be
> ignored.
>
> Remove:
> <action application="set" data="continue_on_fail=true"/>
>
> Or remove:
> <action application="set" data="failure_causes=USER_BUSY"/>
> and set:
> <action application="set" data="continue_on_fail=USER_BUSY"/>
>
>
> David Ponzone Direction Technique
> email: david.ponzone at ipeva.fr
> tel: 01 74 03 18 97
> gsm: 06 66 98 76 34
>
> Service Client IPeva
> tel: 0811 46 26 26
> www.ipeva.fr - www.ipeva-studio.com
>
> *Ce message et toutes les pièces jointes sont confidentiels et établis à
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> *
> *
>
>
>
> Le 13/07/2011 à 12:06, fieldpeak a écrit :
>
> My phone sends back '486 Busy Here'.
>
> 2011/7/12 David Ponzone <david.ponzone at ipeva.fr>
>
>> Check what your phone sends back when busy.
>>
>> David Ponzone Direction Technique
>> email: david.ponzone at ipeva.fr
>> tel: 01 74 03 18 97
>> gsm: 06 66 98 76 34
>>
>> Service Client IPeva
>> tel: 0811 46 26 26
>> www.ipeva.fr - www.ipeva-studio.com
>>
>> *Ce message et toutes les pièces jointes sont confidentiels et établis à
>> l'intention exclusive de ses destinataires. Toute utilisation ou diffusion
>> non autorisée est interdite. Tout message électronique est susceptible
>> d'altération. **IPeva** décline toute responsabilité au titre de ce
>> message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas
>> destinataire de ce message, merci de le détruire immédiatement et d'avertir
>> l'expéditeur.*
>> *
>> *
>>
>>
>>
>> Le 12/07/2011 à 10:31, fieldpeak a écrit :
>>
>> Hi Steve,
>>
>> Thanks for your kindly help, it works with below dial plan...
>> However, for both user busy or no answer, it played the voice prompt...
>> i would like it only prompts in case user busy but not no answer, although
>> i configured the "failure_causes=USER_BUSY" as below dialplan, it looks not
>> help...attached is a log...
>>
>> <extension name="Local_Extension">
>> <condition field="destination_number" expression="^(1\d{3})$">
>> <action application="set" data="dialed_extension=$1"/>
>> <action application="export" data="dialed_extension=$1"/>
>> <action application="set" data="ringback=${us-ring}"/>
>> <action application="set" data="transfer_ringback=$${hold_music}"/>
>> <action application="set" data="call_timeout=30"/>
>>
>> <action application="set" data="failure_causes=USER_BUSY"/>
>>
>> <action application="set" data="hangup_after_bridge=true"/>
>>
>> <!-- to enable voice mail, set continue_on_fail=true below -->
>> <action application="set" data="continue_on_fail=true"/>
>> <action application="hash"
>> data="insert/${domain_name}-last_dial_ext/${dialed_extension}/${uuid}"/>
>> <action application="hash"
>> data="insert/${domain_name}-last_dial_ext/global/${uuid}"/>
>> <action application="bridge"
>> data="sofia/internal/${dialed_extension}%${domain_name}"/>
>> <action application="answer"/>
>>
>> <action application="sleep" data="1000"/>
>> <!-- play a voice prompt e.g. 'the extension you dialed is busy now,
>> please dial the other exsention' to replacing busy tone when the called
>> extension is in a call... -->
>> <action application="play_and_get_digits" data="2 5 3 4000 #
>> $${base_dir}/sounds/en/us/callie/conference/8000/conf-pin.wav /invalid.wav
>> other_ext_var \d+"/>
>> <action application="transfer" data="${other_ext_var} XML default"/>
>>
>> </condition>
>> </extension>
>>
>> Regards,
>> Charles
>>
>>
>> 2011/7/11 Steven Ayre <steveayre at gmail.com>
>>
>>> There are two ways....
>>>
>>> Most phones will return a USER_BUSY release code if you bridge to a phone
>>> that's busy. If the phone does then you can continue_on_fail so that you
>>> (pre-)answer the call and play that message after the bridge. Something
>>> like:
>>>
>>> <extension name="Local_Extension">
>>> <condition field="destination_number" expression="^(1\d{3})$">
>>> <action application="set" data="dialed_extension=$1"/>
>>> <action application="export" data="dialed_extension=$1"/>
>>> <action application="set" data="call_timeout=30"/>
>>> <action application="set" data="hangup_after_bridge=true"/> <!--
>>> Hangup on successful call -->
>>> <action application="set" data="continue_on_fail=true"/> <!--
>>> Don't hangup on failed call, continue to IVR prompt -->
>>>
>>> <action application="hash"
>>> data="insert/${domain_name}-last_dial_ext/${dialed_extension}/${uuid}"/>
>>> <action application="hash"
>>> data="insert/${domain_name}-last_dial_ext/global/${uuid}"/>
>>> <action application="bridge"
>>> data="user/${dialed_extension}%${domain_name}"/>
>>> <!-- Put the IVR prompt here, see
>>> http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_play_and_get_digits-->
>>> </condition>
>>> </extension>
>>>
>>> The 2nd option is that you use Limit to determine if another person is
>>> already on a call to the phone. That only really works if you run the the
>>> only servers that call the phone since it requires tracking all calls to the
>>> phone. It will sometimes work better though - especially if the phone has
>>> multiple lines. http://wiki.freeswitch.org/wiki/Limit
>>>
>>> -Steve
>>>
>>>
>>> On 11 July 2011 03:25, fieldpeak <fieldpeak at gmail.com> wrote:
>>>
>>>> Hi Gurus,
>>>>
>>>> Could anyone advise how to realize have FS to play a voice prompt e.g.
>>>> 'the extension you dialed is busy now, please dial the other exsention' to
>>>> replacing busy tone when the called extension is in a call...
>>>>
>>>> the details is below,
>>>>
>>>> When calling to FS, the FS will play IVR "welcome to call us, please
>>>> input the extension number, for operator please press 0",
>>>> then the caller input the extension number, in case the extension is in
>>>> a call, the caller will hear busy tone...
>>>> it needs the system play "the extension you dailed is busy, please dial
>>>> the other extension", currently my dial plan as following, could anyone
>>>> advise how to change based on below dial plan or any other new dail plan can
>>>> realize it...
>>>>
>>>> Thanks a lot!
>>>>
>>>> <extension name="Local_Extension">
>>>> <condition field="destination_number" expression="^(1\d{3})$">
>>>> <action application="set" data="dialed_extension=$1"/>
>>>> <action application="export" data="dialed_extension=$1"/>
>>>> <action application="set" data="ringback=${us-ring}"/>
>>>> <action application="set" data="transfer_ringback=$${hold_music}"/>
>>>> <action application="set" data="call_timeout=30"/>
>>>> <action application="set" data="hangup_after_bridge=true"/>
>>>>
>>>> <!-- to enable voice mail, set continue_on_fail=true below -->
>>>> <action application="set" data="continue_on_fail=false"/>
>>>> <action application="hash"
>>>> data="insert/${domain_name}-last_dial_ext/${dialed_extension}/${uuid}"/>
>>>> <action application="hash"
>>>> data="insert/${domain_name}-last_dial_ext/global/${uuid}"/>
>>>> <action application="bridge"
>>>> data="sofia/internal/${dialed_extension}%${domain_name}"/>
>>>> <action application="answer"/>
>>>>
>>>> <action application="sleep" data="1000"/>
>>>> <action application="bridge" data="loopback/app=voicemail:default
>>>> ${domain_name} ${dialed_extension}"/>
>>>> </condition>
>>>> </extension>
>>>>
>>>>
>>>> <extension name="IVR" >
>>>> <condition field="destination_number" expression="^888$">
>>>> <action application="answer"/>
>>>> <action application="sleep" data="2000"/>
>>>> <action application="ivr" data="IVR"/>
>>>> </condition>
>>>> </extension>
>>>>
>>>> <!-- -->
>>>> <menu name="IVR"
>>>> greet-long="C:/VSWITCH/recordings/greeting_tts.wav"
>>>> greet-short="C:/VSWITCH/recordings/greeting_tts.wav"
>>>> invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
>>>> exit-sound="voicemail/vm-goodbye.wav"
>>>> confirm-macro=""
>>>> confirm-key=""
>>>> tts-engine="flite"
>>>> tts-voice="rms"
>>>> confirm-attempts="3"
>>>> timeout="10000"
>>>> inter-digit-timeout="2000"
>>>> max-failures="3"
>>>> max-timeouts="3"
>>>> digit-len="5">
>>>> <entry action="menu-exec-app" digits="/(^\*\d{3,5}$|^\d{3,5}$)/"
>>>> param="transfer $1 XML default"/>
>>>> </menu>
>>>>
>>>> Regards,
>>>> Charles
>>>>
>>>> _______________________________________________
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>>>
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