[Freeswitch-users] How to configure for FS playing voice prompt in case the called extension is in a call.

Wed Jul 13 14:06:30 MSD 2011

My phone sends back '486 Busy Here'.

2011/7/12 David Ponzone <david.ponzone at ipeva.fr>

> Check what your phone sends back when busy.
>
> David Ponzone  Direction Technique
> email: david.ponzone at ipeva.fr
> tel:      01 74 03 18 97
> gsm:   06 66 98 76 34
>
> Service Client IPeva
> tel:      0811 46 26 26
> www.ipeva.fr  -   www.ipeva-studio.com
>
> *Ce message et toutes les pièces jointes sont confidentiels et établis à
> l'intention exclusive de ses destinataires. Toute utilisation ou diffusion
> non autorisée est interdite. Tout message électronique est susceptible
> d'altération. **IPeva** décline toute responsabilité au titre de ce
> message s'il a été altéré, déformé ou falsifié. Si vous n'êtes pas
> destinataire de ce message, merci de le détruire immédiatement et d'avertir
> l'expéditeur.*
> *
> *
>
>
>
> Le 12/07/2011 à 10:31, fieldpeak a écrit :
>
> Hi Steve,
>
> Thanks for your kindly help, it works with below dial plan...
> However, for both user busy or no answer, it played the voice prompt...
> i would like it only prompts in case user busy but not no answer, although
> i configured the "failure_causes=USER_BUSY" as below dialplan, it looks not
> help...attached is a log...
>
>     <extension name="Local_Extension">
>       <condition field="destination_number" expression="^(1\d{3})$">
>     <action application="set" data="dialed_extension=$1"/>
>     <action application="export" data="dialed_extension=$1"/>
>     <action application="set" data="ringback=${us-ring}"/>
>     <action application="set" data="transfer_ringback=$${hold_music}"/>
>     <action application="set" data="call_timeout=30"/>
>
>     <action application="set" data="failure_causes=USER_BUSY"/>
>
>     <action application="set" data="hangup_after_bridge=true"/>
>
>     <!-- to enable voice mail, set continue_on_fail=true below -->
>     <action application="set" data="continue_on_fail=true"/>
>     <action application="hash"
> data="insert/${domain_name}-last_dial_ext/${dialed_extension}/${uuid}"/>
>     <action application="hash"
> data="insert/${domain_name}-last_dial_ext/global/${uuid}"/>
>     <action application="bridge"
> data="sofia/internal/${dialed_extension}%${domain_name}"/>
>     <action application="answer"/>
>
>     <action application="sleep" data="1000"/>
>     <!-- play a voice prompt e.g. 'the extension you dialed is busy now,
> please dial the other exsention' to replacing busy tone when the called
> extension is in a call... -->
>     <action application="play_and_get_digits" data="2 5 3 4000 #
> $${base_dir}/sounds/en/us/callie/conference/8000/conf-pin.wav /invalid.wav
> other_ext_var \d+"/>
>     <action application="transfer" data="${other_ext_var} XML default"/>
>
>       </condition>
>     </extension>
>
> Regards,
> Charles
>
>
> 2011/7/11 Steven Ayre <steveayre at gmail.com>
>
>> There are two ways....
>>
>> Most phones will return a USER_BUSY release code if you bridge to a phone
>> that's busy. If the phone does then you can continue_on_fail so that you
>> (pre-)answer the call and play that message after the bridge. Something
>> like:
>>
>> <extension name="Local_Extension">
>>     <condition field="destination_number" expression="^(1\d{3})$">
>>         <action application="set" data="dialed_extension=$1"/>
>>         <action application="export" data="dialed_extension=$1"/>
>>         <action application="set" data="call_timeout=30"/>
>>         <action application="set" data="hangup_after_bridge=true"/> <!--
>> Hangup on successful call -->
>>         <action application="set" data="continue_on_fail=true"/> <!--
>> Don't hangup on failed call, continue to IVR prompt -->
>>
>>         <action application="hash"
>> data="insert/${domain_name}-last_dial_ext/${dialed_extension}/${uuid}"/>
>>         <action application="hash"
>> data="insert/${domain_name}-last_dial_ext/global/${uuid}"/>
>>         <action application="bridge"
>> data="user/${dialed_extension}%${domain_name}"/>
>>         <!-- Put the IVR prompt here, see
>> http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_play_and_get_digits-->
>>     </condition>
>> </extension>
>>
>> The 2nd option is that you use Limit to determine if another person is
>> already on a call to the phone. That only really works if you run the the
>> only servers that call the phone since it requires tracking all calls to the
>> phone. It will sometimes work better though - especially if the phone has
>> multiple lines. http://wiki.freeswitch.org/wiki/Limit
>>
>> -Steve
>>
>>
>> On 11 July 2011 03:25, fieldpeak <fieldpeak at gmail.com> wrote:
>>
>>> Hi Gurus,
>>>
>>> Could anyone advise how to realize have FS to play a voice prompt e.g.
>>> 'the extension you dialed is busy now, please dial the other exsention' to
>>> replacing busy tone when the called extension is in a call...
>>>
>>> the details is below,
>>>
>>> When calling to FS, the FS will play IVR "welcome to call us, please
>>> input the extension number, for operator please press 0",
>>> then the caller input the extension number, in case the extension is in a
>>> call, the caller will hear busy tone...
>>> it needs the system play "the extension you dailed is busy, please dial
>>> the other extension", currently my dial plan as following, could anyone
>>> advise how to change based on below dial plan or any other new dail plan can
>>> realize it...
>>>
>>> Thanks a lot!
>>>
>>>     <extension name="Local_Extension">
>>>       <condition field="destination_number" expression="^(1\d{3})$">
>>>     <action application="set" data="dialed_extension=$1"/>
>>>     <action application="export" data="dialed_extension=$1"/>
>>>     <action application="set" data="ringback=${us-ring}"/>
>>>     <action application="set" data="transfer_ringback=$${hold_music}"/>
>>>     <action application="set" data="call_timeout=30"/>
>>>     <action application="set" data="hangup_after_bridge=true"/>
>>>
>>>     <!-- to enable voice mail, set continue_on_fail=true below -->
>>>     <action application="set" data="continue_on_fail=false"/>
>>>     <action application="hash"
>>> data="insert/${domain_name}-last_dial_ext/${dialed_extension}/${uuid}"/>
>>>     <action application="hash"
>>> data="insert/${domain_name}-last_dial_ext/global/${uuid}"/>
>>>     <action application="bridge"
>>> data="sofia/internal/${dialed_extension}%${domain_name}"/>
>>>     <action application="answer"/>
>>>
>>>     <action application="sleep" data="1000"/>
>>>     <action application="bridge" data="loopback/app=voicemail:default
>>> ${domain_name} ${dialed_extension}"/>
>>>       </condition>
>>>     </extension>
>>>
>>>
>>>     <extension name="IVR" >
>>>        <condition field="destination_number" expression="^888$">
>>>            <action application="answer"/>
>>>            <action application="sleep" data="2000"/>
>>>            <action application="ivr" data="IVR"/>
>>>        </condition>
>>>     </extension>
>>>
>>>         <!--  -->
>>>     <menu name="IVR"
>>>         greet-long="C:/VSWITCH/recordings/greeting_tts.wav"
>>>         greet-short="C:/VSWITCH/recordings/greeting_tts.wav"
>>>         invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
>>>         exit-sound="voicemail/vm-goodbye.wav"
>>>         confirm-macro=""
>>>         confirm-key=""
>>>         tts-engine="flite"
>>>         tts-voice="rms"
>>>         confirm-attempts="3"
>>>         timeout="10000"
>>>         inter-digit-timeout="2000"
>>>         max-failures="3"
>>>         max-timeouts="3"
>>>         digit-len="5">
>>>         <entry action="menu-exec-app" digits="/(^\*\d{3,5}$|^\d{3,5}$)/"
>>> param="transfer $1 XML default"/>
>>>     </menu>
>>>
>>> Regards,
>>> Charles
>>>
>>> _______________________________________________
>>> Join us at ClueCon 2011, Aug 9-11, Chicago
>>> http://www.cluecon.com 877-7-4ACLUE
>>>
>>> FreeSWITCH-users mailing list
>>> FreeSWITCH-users at lists.freeswitch.org
>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>> http://www.freeswitch.org
>>>
>>>
>>
>> _______________________________________________
>> Join us at ClueCon 2011, Aug 9-11, Chicago
>> http://www.cluecon.com 877-7-4ACLUE
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>>
> <log_no_answer.txt>_______________________________________________
>
> Join us at ClueCon 2011, Aug 9-11, Chicago
> http://www.cluecon.com 877-7-4ACLUE
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
>
> _______________________________________________
> Join us at ClueCon 2011, Aug 9-11, Chicago
> http://www.cluecon.com 877-7-4ACLUE
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20110713/15e57047/attachment-0001.html 