[Freeswitch-users] Best way to implement real-time ivr from mysql
Tim St. Pierre
fs-list at communicatefreely.net
Thu Feb 10 05:09:21 MSK 2011
I was using the lua odbc library that I installed from a package. I
didn't know about Dbh() That might solve some problems, as I don't
really have any issues with Freeswitch using ODBC for core and things
like voicemail. It's only when I want to interact with it from a script
that it's a problem.
xml_curl is working very nicely for routing, directory, and config, but
this may be a better solution for things like IVR and other more
David Ponzone wrote:
> which ODBC is that ? the one integrated in FreeSWITCH that you can
> call from LUA with freeswitch.Dbh() ?
> I would say that solving those issues would be a better way to achieve
> this, for you and for everyone around.
> David Ponzone Direction Technique
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> Le 09/02/2011 à 17:56, Tim St. Pierre a écrit :
>> Hello list,
>> I'm trying to implement a flexible, but easy to administer IVR system
>> for our multi-tenant PBX.
>> My goal is to be able to build a flexible auto-attendent scheme for
>> incoming calls, based on data in a mysql database.
>> The functionality I need is:
>> -Different options based on time of day
>> -Playback of 1-2 audio files while listening for digits (Thank you
>> for calling abc company)
>> -Single digit options set some variables, then transfer to a defined
>> extension (press 1 for sales)
>> -Multi-digit options are checked against a pattern, then a transfer
>> is executed (enter the extension now ...)
>> Not very complicated, I know, but making it scale is tricky.
>> I have tried LUA, but LuaSQL has issues. Even using ODBC, I still get
>> memory leaks and random errors with file handles etc.
>> For the most part, I haven't had any issues with xml_curl getting config
>> from another server that generates it with PHP. I'm exploring this, but
>> it looks like I'll have to implement the following logic:
>> -Call comes in, and a dialplan is returned that plays the greetings,
>> sets some variables, and does a play_and_get_digits, followed by a
>> transfer back to the dialplan, so we can figure out what to do based on
>> the digits.
>> -The callback to the dialplan evaluates the dtmf presented, and
>> decides what action to take, returning that in another dialplan piece.
>> I think this could work. but it means that a dialplan lookup has to be
>> done each time someone makes a selection.
>> Is there a better way, or does that make the most sense?
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