[Freeswitch-users] "481 Call/Transaction Does Not Exist" when hanging up before call connects

Sat Dec 3 14:37:32 MSK 2011

Bummer - we've got an office full of these phones :(

As you suggest, I'll turn off all the NAT stuff when I'm there on Monday 
and see if that fixes it - hope so, otherwise I guess it looks like I'll 
have to try and get Aastra to look at the problem (doubt they are going 
to be very interested though!).

Thanks,
Charlie

On 03/12/2011 06:29, Joegen Baclor wrote:
> It's definitely a bug on the phone.  I would try setting all Aastra 
> NAT related features off and see if it stops getting confused like 
> this.  Freeswitch should be able to handle NAT from the far end.
>
> On 12/02/2011 08:18 PM, Charlie Orford wrote:
>> Thanks Joegen, I hadn't picked up on that.
>>
>> Is there any valid reason why the phone would swap to using it's 
>> internal IP (192.168.0.175) for the Via and Contact headers when 
>> responding to the auth challenge? Or does this look more like a bug 
>> with the phone?
>>
>>
>>
>> On 02/12/2011 12:50, Joegen Baclor wrote:
>>> For some reason, the aastra phone is sending a different contact  
>>> and via address after it gets challenged by freeswitch.
>>>
>>> Original address was
>>>
>>> Via: 
>>> SIP/2.0/UDP7.7.7.7:6060;branch=z9hG4bK2ff03b684c51c6e9a.84815b35f84df80f4;rport   
>>> (LINE# 35)
>>>
>>> Then it changes to
>>>
>>> Via: 
>>> SIP/2.0/UDP192.168.0.175:6060;branch=z9hG4bK085dcaff3e1ae346b.e0c0723efae179659;rport 
>>> (LINE# 187)
>>>
>>> It then sends a CANCEL using Via: SIP/2.0/UDP7.7.7.7:6060 (LINE# 
>>> 961) which freeswitch isn't able to match to a transaction because 
>>> it is probably expecting 192.168.0.175.
>>>
>>>
>>>
>>> On 12/02/2011 07:19 PM, Charlie Orford wrote:
>>>> Hi Anthony
>>>>
>>>> We are using Aastra 57i phones with the latest firmware (v3.2.2.56 
>>>> from June 2011).
>>>>
>>>> However, it looks like a specific issue with the Aastra 57i as I 
>>>> have just replicated the call and cancel situation using a 3CX 
>>>> softphone and in this case the CANCEL request gets honoured by FS.
>>>>
>>>> Here's a copy of a failed CANCEL test using the Aastra phone: 
>>>> http://pastebin.freeswitch.org/17922
>>>>
>>>> Here's a copy of a successful CANCEL test using the 3CX softphone: 
>>>> http://pastebin.freeswitch.org/17923
>>>>
>>>> sofia loglevel all 9 is on for both tests.
>>>>
>>>> Charlie
>>>>
>>>>
>>>> On 01/12/2011 21:53, Anthony Minessale wrote:
>>>>> try same failed call test with sofia loglevel all 9
>>>>>
>>>>> Also, try some other phone or device that does not have the 
>>>>> problem, and create a cancel situation the same way and see if you 
>>>>> can find a difference.
>>>>>
>>>>> Finally, have you tried the latest firmware on the phone?
>>>>>
>>>>>
>>>>> On Thu, Dec 1, 2011 at 10:17 AM, Charlie Orford 
>>>>> <charlie.orford at attackplan.net 
>>>>> <mailto:charlie.orford at attackplan.net>> wrote:
>>>>>
>>>>>     Hi list,
>>>>>
>>>>>     When we make a call from an FS extension to a PSTN number (via
>>>>>     our ITSP
>>>>>     gateway provider) and hang-up before the call completes, FS
>>>>>     replies to
>>>>>     the CANCEL request with "481 Call/Transaction Does Not Exist"
>>>>>     and the
>>>>>     call continues to ring on the remote end. If we hangup after
>>>>>     the call
>>>>>     has connected, it works with no problem.
>>>>>
>>>>>     I have looked through a SIP trace of this happening and to my
>>>>>     (untrained
>>>>>     eye) nothing seems obviously wrong (i.e. tag, call id and
>>>>>     branch values
>>>>>     all seem to be correct). I'm using the latest git snapshot from
>>>>>     2011-11-30 18-14-24 -0600.
>>>>>
>>>>>     For a sip trace showing the problem, see:
>>>>>     http://pastebin.freeswitch.org/17908
>>>>>
>>>>>     For a sip trace showing a successful hangup, see:
>>>>>     http://pastebin.freeswitch.org/17909
>>>>>
>>>>>     *Note: ip addresses, domain and called number have been
>>>>>     altered for privacy.
>>>>>
>>>>>     Any help or insight is much appreciated.
>>>>>
>>>>>     Kind Regards,
>>>>>     Charlie
>>>>>
>>>>>
>>>>>     _________________________________________________________________________
>>>>>     Professional FreeSWITCH Consulting Services:
>>>>>     consulting at freeswitch.org <mailto:consulting at freeswitch.org>
>>>>>     http://www.freeswitchsolutions.com
>>>>>
>>>>>     
>>>>>     
>>>>>
>>>>>     Official FreeSWITCH Sites
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>>>>>
>>>>>
>>>>>
>>>>>
>>>>> -- 
>>>>> Anthony Minessale II
>>>>>
>>>>> FreeSWITCH http://www.freeswitch.org/
>>>>> ClueCon http://www.cluecon.com/
>>>>> Twitter: http://twitter.com/FreeSWITCH_wire
>>>>>
>>>>> AIM: anthm
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>>>>>
>>>>> FreeSWITCH Developer Conference
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>>>>> pstn:+19193869900
>>>>>
>>>>>
>>>>> _________________________________________________________________________
>>>>> Professional FreeSWITCH Consulting Services:
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>>>>> http://www.freeswitchsolutions.com
>>>>>
>>>>> 
>>>>> 
>>>>>
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>>>>
>>>>
>>>>
>>>> _________________________________________________________________________
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>>>> http://www.freeswitchsolutions.com
>>>>
>>>> 
>>>> 
>>>>
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>>
>>
>>
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>>
>> 
>> 
>>
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