[Freeswitch-users] collect dtmf and store in channel variable

vip killa vipkilla at gmail.com
Fri Aug 12 21:14:59 MSD 2011 

lol, nevermind, i missed the variable! thanks for everyone's help, consider
this issue resolved!

On Fri, Aug 12, 2011 at 1:12 PM, vip killa <vipkilla at gmail.com> wrote:

> I've been informed that i need to use xml_cdr to log the B-leg. But i dont
> see a way to log the digits_dialed variable using xml_cdr. with cdr_csv you
> use templates. is there something similar with xml_cdr? Thanks for everyones
> help so far.
>
>
> On Fri, Aug 12, 2011 at 8:23 AM, vip killa <vipkilla at gmail.com> wrote:
>
>> I apologize, I got that to work by adding ${digits_dialed} to
>> cdr_csv.conf.xml
>> Still, it only records the digits from the A leg, anyway to make it record
>> digits from the B leg?
>>
>> On Fri, Aug 12, 2011 at 8:16 AM, vip killa <vipkilla at gmail.com> wrote:
>>
>>> I just looked at the CDR CSVs, I don't see the digits dialed in there...
>>> there is nothing in wiki on how to use this either. How can I see the digits_dialed
>>> variable in the CDR?
>>>
>>>
>>> On Thu, Aug 11, 2011 at 6:32 PM, Anthony Minessale <
>>> anthony.minessale at gmail.com> wrote:
>>>
>>>> digits_dialed variable available in the cdr will contain any digits
>>>> dialed the whole call duration.
>>>>
>>>>
>>>> On Thu, Aug 11, 2011 at 3:15 PM, Avi Marcus <avi at avimarcus.net> wrote:
>>>> > According to the wiki, apparently, you can't capture digits from
>>>> > bind_digit_action. So you'll have to use that to trigger
>>>> > a Dialplan_Tools_play_and_get_digits which automatically sets a
>>>> variable, or
>>>> > getdigits within lua/js (only?) and then save it.
>>>> >
>>>> > -Avi
>>>> >
>>>> >
>>>> > On Thu, Aug 11, 2011 at 10:18 PM, vip killa <vipkilla at gmail.com>
>>>> wrote:
>>>> >>
>>>> >> I can't seem to figure out how to store what is collected
>>>> >> from bind_digit_action into a channel variable... any ideas?
>>>> >>
>>>> >> On Thu, Aug 11, 2011 at 3:07 PM, Avi Marcus <avi at avimarcus.net>
>>>> wrote:
>>>> >>>
>>>> >>> So some sort of bind_digit_action to collect and use that to set a
>>>> hangup
>>>> >>> hook. I then execute_extension from the action will be the easiest
>>>> way to do
>>>> >>> it, because you have several actions to accomplish.
>>>> >>> However, doing this while the other person is on the hook.. sounds
>>>> like a
>>>> >>> bad idea.
>>>> >>> -Avi
>>>> >>>
>>>> >>> On Thu, Aug 11, 2011 at 9:13 PM, vip killa <vipkilla at gmail.com>
>>>> wrote:
>>>> >>>>
>>>> >>>> thanks but i'm not interested in paying someone to do this. but yes
>>>> i
>>>> >>>> simply want to collect the digits during the call from the B leg
>>>> then store
>>>> >>>> them in a variable which will rename the file accordingly from the
>>>> hangup
>>>> >>>> hook
>>>> >>>>
>>>> >>>> On Thu, Aug 11, 2011 at 2:07 PM, Avi Marcus <avi at avimarcus.net>
>>>> wrote:
>>>> >>>>>
>>>> >>>>> Oh, you don't want the info in the CDR, you want the info in the
>>>> >>>>> recording. Does it have to be in the name, or is an audio tag
>>>> enough? I'm
>>>> >>>>> not sure if tags can work once the recording started...
>>>> >>>>> OK, so you can set a hangup hook to rename the file and add the
>>>> >>>>> variable with the account code to the end.
>>>> >>>>> Whatever you use to capture the DTMF - bind_digit_action or
>>>> >>>>> playandgetdigits or anything can set a variable.
>>>> >>>>> -Avi Marcus
>>>> >>>>>
>>>> >>>>> p.s. If you want me to... actually do it for you, I'm available
>>>> for
>>>> >>>>> consulting.. email me offlist.
>>>> >>>>>
>>>> >>>>> On Thu, Aug 11, 2011 at 8:52 PM, vip killa <vipkilla at gmail.com>
>>>> wrote:
>>>> >>>>>>
>>>> >>>>>> I apologize but the caller would not know the account number, it
>>>> would
>>>> >>>>>> be for internal use only. how could xml_cdrs and mod_cdr_csv be
>>>> used to
>>>> >>>>>> stamp a recording? how do you store the DTMF in a channel
>>>> variable?
>>>> >>>>>>
>>>> >>>>>> On Thu, Aug 11, 2011 at 12:41 PM, Avi Marcus <avi at avimarcus.net>
>>>> >>>>>> wrote:
>>>> >>>>>>>
>>>> >>>>>>> You can set any channel variable from the dialplan or from a lua
>>>> >>>>>>> script.
>>>> >>>>>>> I'd reccommend a standalone lua script before the agent gets on
>>>> the
>>>> >>>>>>> phone, which can verify their account number and then present it
>>>> to the
>>>> >>>>>>> agent even. But yes, you can do anything with the dtmf including
>>>> setting a
>>>> >>>>>>> variable which can be saved from the xml_cdrs or mod_cdr_csv or
>>>> whatever
>>>> >>>>>>> other cdr system you use.
>>>> >>>>>>> -Avi
>>>> >>>>>>>
>>>> >>>>>>> On Thu, Aug 11, 2011 at 7:30 PM, vip killa <vipkilla at gmail.com>
>>>> >>>>>>> wrote:
>>>> >>>>>>>>
>>>> >>>>>>>> indeed it may be easier but this is what the client is asking
>>>> >>>>>>>> for.... i know it has to be possible... i just need some
>>>> direction.
>>>> >>>>>>>>
>>>> >>>>>>>> On Thu, Aug 11, 2011 at 12:22 PM, <covici at ccs.covici.com>
>>>> wrote:
>>>> >>>>>>>>>
>>>> >>>>>>>>> Could not the agent just type it on a screen -- it would seem
>>>> to be
>>>> >>>>>>>>> much
>>>> >>>>>>>>> easier.
>>>> >>>>>>>>>
>>>> >>>>>>>>> vip killa <vipkilla at gmail.com> wrote:
>>>> >>>>>>>>>
>>>> >>>>>>>>> > Hi everyone,
>>>> >>>>>>>>> > I'm trying to collect DTMF digits and store them in a
>>>> channel
>>>> >>>>>>>>> > variable so
>>>> >>>>>>>>> > when the channel hangs up it uses those digits to "mark" (or
>>>> >>>>>>>>> > rename) the
>>>> >>>>>>>>> > recording of the call. The DTMF will be entered by the
>>>> called
>>>> >>>>>>>>> > party (i think
>>>> >>>>>>>>> > that would be the B-leg?). I've been experimenting with
>>>> >>>>>>>>> > "bind_meta_app" and
>>>> >>>>>>>>> > "bind_digit_action", it seems like "bind_digit_action" may
>>>> be the
>>>> >>>>>>>>> > one i need
>>>> >>>>>>>>> > to use but im not sure. I'll explain the scenario to make
>>>> things
>>>> >>>>>>>>> > more
>>>> >>>>>>>>> > clear...we are trying to install this in a call center type
>>>> >>>>>>>>> > environment
>>>> >>>>>>>>> > where all calls are being recorded. A caller gets an agent,
>>>> the
>>>> >>>>>>>>> > caller gives
>>>> >>>>>>>>> > the agent the account number of their case, the agent uses
>>>> DTMF
>>>> >>>>>>>>> > to mark the
>>>> >>>>>>>>> > recording of the call with the account number of the
>>>> caller's
>>>> >>>>>>>>> > case. Does
>>>> >>>>>>>>> > that make sense? Please let me know if this is possible,
>>>> thanks.
>>>> >>>>>>>>> >
>>>> >>>>>>>>> > ----------------------------------------------------
>>>> >>>>>>>>> > Alternatives:
>>>> >>>>>>>>> >
>>>> >>>>>>>>> > ----------------------------------------------------
>>>> >>>>>>>>> > _______________________________________________
>>>> >>>>>>>>> > Join us at ClueCon 2011, Aug 9-11, Chicago
>>>> >>>>>>>>> > http://www.cluecon.com 877-7-4ACLUE
>>>> >>>>>>>>> >
>>>> >>>>>>>>> > FreeSWITCH-users mailing list
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>>>> >>>>>>>>> >
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>>>> >>>>>>>>> >
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>>>> >>>>>>>>>
>>>> >>>>>>>>> --
>>>> >>>>>>>>> Your life is like a penny.  You're going to lose it.  The
>>>> question
>>>> >>>>>>>>> is:
>>>> >>>>>>>>> How do
>>>> >>>>>>>>> you spend it?
>>>> >>>>>>>>>
>>>> >>>>>>>>>         John Covici
>>>> >>>>>>>>>         covici at ccs.covici.com
>>>> >>>>>>>>>
>>>> >>>>>>>>> _______________________________________________
>>>> >>>>>>>>> Join us at ClueCon 2011, Aug 9-11, Chicago
>>>> >>>>>>>>> http://www.cluecon.com 877-7-4ACLUE
>>>> >>>>>>>>>
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>>>> >>>>>>>>>
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>>>> >>>>>>>>
>>>> >>>>>>>>
>>>> >>>>>>>> _______________________________________________
>>>> >>>>>>>> Join us at ClueCon 2011, Aug 9-11, Chicago
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>>>> >>>>>>>>
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>>>> >>>>>>>>
>>>> >>>>>>>
>>>> >>>>>>>
>>>> >>>>>>> _______________________________________________
>>>> >>>>>>> Join us at ClueCon 2011, Aug 9-11, Chicago
>>>> >>>>>>> http://www.cluecon.com 877-7-4ACLUE
>>>> >>>>>>>
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>>>> >>>>>>
>>>> >>>>>>
>>>> >>>>>> _______________________________________________
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>>>> >>>>>> http://www.cluecon.com 877-7-4ACLUE
>>>> >>>>>>
>>>> >>>>>> FreeSWITCH-users mailing list
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>>>> >>>>>>
>>>> >>>>>
>>>> >>>>>
>>>> >>>>> _______________________________________________
>>>> >>>>> Join us at ClueCon 2011, Aug 9-11, Chicago
>>>> >>>>> http://www.cluecon.com 877-7-4ACLUE
>>>> >>>>>
>>>> >>>>> FreeSWITCH-users mailing list
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>>>> >>>>
>>>> >>>>
>>>> >>>> _______________________________________________
>>>> >>>> Join us at ClueCon 2011, Aug 9-11, Chicago
>>>> >>>> http://www.cluecon.com 877-7-4ACLUE
>>>> >>>>
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>>>> >>>
>>>> >>>
>>>> >>> _______________________________________________
>>>> >>> Join us at ClueCon 2011, Aug 9-11, Chicago
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>>>> >>>
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>>>> >>
>>>> >>
>>>> >> _______________________________________________
>>>> >> Join us at ClueCon 2011, Aug 9-11, Chicago
>>>> >> http://www.cluecon.com 877-7-4ACLUE
>>>> >>
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>>>> >>
>>>> >
>>>> >
>>>> > _______________________________________________
>>>> > Join us at ClueCon 2011, Aug 9-11, Chicago
>>>> > http://www.cluecon.com 877-7-4ACLUE
>>>> >
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>>>> >
>>>> >
>>>>
>>>>
>>>>
>>>> --
>>>> Anthony Minessale II
>>>>
>>>> FreeSWITCH http://www.freeswitch.org/
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>>>>
>>>> AIM: anthm
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>>>>
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>>>>
>>>> _______________________________________________
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>>>
>>>
>>
>
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